Norm Reeves Ford Superstore

Our salesman Nolan Dempster was friendly and did not try to push us into a deal, but seemed to be able to answer any questions we had, so we ended up buying a car there which we are very happy with. to push us into a deal, but seemed to be able to answer any questions we had, so we ended up buying a car there which we are very happy with. More

Jose was extremely helpful and I love my new Edge! He made the process so easy and I would for sure tell people to go here! Jose went out of his way to find the color I wanted and everything is perfect! made the process so easy and I would for sure tell people to go here! Jose went out of his way to find the color I wanted and everything is perfect! Thanks Jose! More

This has been the best personal experience in car buying I have ever had. David was very professional and courteous right from the start. We arrived at our appointment time and we were greeted without feeli I have ever had. David was very professional and courteous right from the start. We arrived at our appointment time and we were greeted without feeling any pressure. Our questions were answered very promptly. David was very patient through out the credit qualifying process and made me feel at ease. This was extremely important to me because I have not been able to acquire 0% financing or anything close to it. My credit history made me feel insecure and I felt as though my "dream car" was only a dream. Thanks to David and Cerritos Ford my dream has become reality. I love my new 2013 FORD EDGE SEL. David worked with me to bring my payments within my budget and Fabby was very pleasant and helpful when it came time to fill out the finance paperwork. David helped me sync my phone and set up my account at Sync my ride and even set up my first oil change appointment. I appreciate the attention to detail and commitment to service at Cerritos Ford. Thanks again, Cristina More

Car buying is usually a looong draining experience with alot of bantor & pressure. None of those were a factor on this day. Everything was pleasantly handled with professional ease. I liked the prompt dire alot of bantor & pressure. None of those were a factor on this day. Everything was pleasantly handled with professional ease. I liked the prompt directness of the manager on duty (John Kang) & I appreciated the honesty of my Sales rep (Jonathan Kim) .... if he wasnt sure or didnt know he didnt try to side step the question or take me thru a smoke screen conversation to make himself look knowledgeable by flooding me with unnecessary words & irrelevant conversation. I found Manuel in financing to be the same way getting me in there & out with clean precise information on items needing a signature. My experience was Great ... I never felt that I was being rushed, pressured or that anyone was trying to mislead me in any way.. Thank you More

If it wasn't for this dealership in particular Jorge Velazquez, my Ford loyalty would have ended and Ford family would have jumped ship. I recently went through a horrible ordeal with an F-250 Lemon, on Velazquez, my Ford loyalty would have ended and Ford family would have jumped ship. I recently went through a horrible ordeal with an F-250 Lemon, only after doing research, reviewing consumer ratings and a nudge from my mom did I even fathom an other Ford in or near my drive way. My mom was looking for a small economical vehicle after shopping around we came by Jorge we cross referenced the deal with our Ford guy ( a long time family friend at Villa Ford) and my longtime high school friend( Huntington Ford) they said it was unbeatable. Frank Morales at Villa Ford is an amazing straight shooting guy said go with Jorge he's a good guy. At Huntington Ford it was an ok deal but they attempted a bunch of different sales tactics that I didn't like on my mom that I didn't like and left her stressed. When dealing with Jorge he comported himself in a very nice business manner very honest and very direct no rotating salesmen , just heres what I can do and what I cant. HES THE ONLY AAA CERTIFIED GUY BTW DONT BE FOOLED. Frank at VIlla and Jorge will be the only people we deal with ever again. What surprised me, was that I know for a fact that my settlement money from my lemon with be going to another Ford and Jorge will be the guy I call first without a hesitation and feel absolutely comfortable not shopping around. He was the only individual that didn't keep calling or hassling, JUST THE BARE BONES GOOD DEAL!!!! IF YOU ARE LOOKING TO BUY A FORD AND IN SOCAL GO TO HIM. More

I was at Cerritos Ford Lincoln when I ran into a gentleman named Juan Garcia. He was polite, knowledgeable and knew what he was doing. He was very diligent. I give him a 10 out of 10 but since this gentleman named Juan Garcia. He was polite, knowledgeable and knew what he was doing. He was very diligent. I give him a 10 out of 10 but since this was only rated 5 out of 5 then it is what it is. There should be more nice, intelligent men such as this one. I would definitly come back to this dealership in the near future to make a purchase and or reffer anyone of my friends and family members. More

I contacted AAA for their car buying service they got me in touch with Jorge via Email and a phone call. I had priced the car i wanted online through Ford.com Jorge and the team at Cerritos Ford looked high in touch with Jorge via Email and a phone call. I had priced the car i wanted online through Ford.com Jorge and the team at Cerritos Ford looked high and low for the car I wanted and at no time did i feel pressure to purchase a car that I didn't want. I got updates from Jorge just asking if i was still interested. and what was my status. I took a test drive with another sales person. Jose ( I think) who took me out to the back lots looking for "My" Car at the time was not around. So I told them I had to also have the wife come and test drive the car as well which we did on August 5th with yet another sales person who was just as friendly as the first person. I left on vacation and while out of the state got an email from Jorge asking if i was interested in ordering a 2014. I said sure had the PDF file of the Car I wanted with the MSRP. including the options Jorge emailed me Monday said that he came up with the same price and his selling price was ______ minus any Ford incentives and or rebates. I called him back he answered the phone I asked what i needed to do he to email his the go ahead for the order and he didn't want to see me till the car was on the lot and and he would email me the order confirmation. as soon as he got it from Ford. The Order was place on the 19th of August. I have yet to meet this Jorge guy but he is a great salesperson. Matthew Nelson More

Mr. David Pulido I will like to thank you for your Mr. David Pulido I will like to thank you for your help and excellent customer service as a sales representative. I had a wonderful experience at Mr. David Pulido I will like to thank you for your help and excellent customer service as a sales representative. I had a wonderful experience at this Dealer. I love my new car .Hope to see you guys soon on my next vehicle purchase. Thank you so much Cerritos Ford More

Me and My wife recently came in and Gerald Addison gave us the best deal and he showed spectacular service exceptional service and I would recommend him to all my friends Thank You cerritoes Ford for provi us the best deal and he showed spectacular service exceptional service and I would recommend him to all my friends Thank You cerritoes Ford for providing us with an excellent service representitive More