Norm Reeves Ford Superstore

Poor Service Service your vehicle somewhere else. Employees go through the motions but don't really help. Advisors never return calls, take too long to fix vehicle Service your vehicle somewhere else. Employees go through the motions but don't really help. Advisors never return calls, take too long to fix vehicles, and find any excuse to charge you money. Warranty? They still charge you something. Dishonest! More

Best Car Dealership I've ever been to This Dealership is the best I have ever been to. I've been looking to upgrade my car. I went to 2 previous dealerships before this one, both were aw This Dealership is the best I have ever been to. I've been looking to upgrade my car. I went to 2 previous dealerships before this one, both were awful. I had rude sales people at both. But from the time I walked into this one until the time I drove off in my car I purchased I was treated with respect. We started off with Gary, he showed us a vehicle we were interested in. Answered all our questions. A few days later when I went back to make an offer. Gary was not able to be there at the time I needed to go to work around my work shifts so Neri took over to help me out on Gary's behalf. Neri is one of the nicest people I have ever met. Was very upfront and honest with me. I would totally recommend him. (My boyfriend mainly dealt with Gary so he would need to write more about him but he is awesome also) , then my next contact was with Angie and Victor. Again such nice people, very helpful. When I go back to upgrade again in 6-9 months I will be going to this dealership 100%. There is no pressure from these people at all, which is nice and rare for any dealership I've been to. Norm Reeves Ford at Cerritos has earned my lifetime business and I will be referring them to anyone I know looking for a car. Thank you so much!!! More

Amazing experience!! Went in looking for a car, daniel helped me out he's very atentive helpful persuasive, great customer servise it was honestly beyond my expectations a Went in looking for a car, daniel helped me out he's very atentive helpful persuasive, great customer servise it was honestly beyond my expectations and as a first time buyer i was surprised on what the dealership and daniel had to offered for me. I stronlgy recomend stopping by ford to see what they can offer you and ask for daniel. More

Best Dealership Experience by FAR! I honestly have to say, this place was great! Great selection and they're willing to go out of their way to get you what you want! During my car searc I honestly have to say, this place was great! Great selection and they're willing to go out of their way to get you what you want! During my car search I went to Nissan and Honda looking for a compact SUV. I dealt with a few reps and let me say, no one was as attentive to me as JORGE VELASQUEZ was. He answered every single question (and I had many) shared so much knowledge about the cars vs its competitors, and made me feel comfortable throughout this entire experience. I started out wanting one car, then saw another and he patiently went through numbers, features, and anything else I wanted to know. THANKS JORGE! GO BLUE! Fabby our finance person was super sweet and very helpful! Very warm and welcoming, not a pushy annoying money cruncher. Thanks Fabby! More

Great customer service is what they are providing me now!! We had problems with our brand new Ford Explorer and now they are making everything right. It's nice knowing they value their customers and want to co We had problems with our brand new Ford Explorer and now they are making everything right. It's nice knowing they value their customers and want to continue doing so , that way we return and continue buying from them for years to come. Keep doing the right thing buy your customers and they will be loyal and spread the word where to buy and service their Ford Vehicle. I want to give a shout out to Steve at Bellflower Collision Center that Ford uses for their auto body repair needs. Steve knows customer care and makes Norm Reeves Ford Superstore a A+ for your auto body repair needs. I hope Ford continues using them for their auto body work needs. More

Parts and Service Department Excellent customer service. Very helpful from both departments. I did not get the name from the person in Service. My cigarette lighter fuse was out a Excellent customer service. Very helpful from both departments. I did not get the name from the person in Service. My cigarette lighter fuse was out and I needed a print out of the fuse box to take back to Autozone for them to replace. Artie helped me. I returned the next day because now my car alarm remote was not working. I replaced the battery at Autozone but that still did not work. After trying to program a new remote, Artie figured out that the rep at Autozone had moved a fuse around. Once we figured out which fuse, Artie and the guy from Service replaced. I was very happy with the service. I will no longer go back to Autozone. Thanks guys! More

Ford Edge Daniel was personable and professional. We leased a new edge from him and he got us a very good deal. Would highly recommend Norm Reeves to friends Daniel was personable and professional. We leased a new edge from him and he got us a very good deal. Would highly recommend Norm Reeves to friends and family. More

Pretty Good Pretty good guys. I tried a few different vehicles and got good info from my sales guy.Neri. I had an issue with the back up camera and the sales dept Pretty good guys. I tried a few different vehicles and got good info from my sales guy.Neri. I had an issue with the back up camera and the sales dept. took care of it right away . I was really happy about that. More

Honest and was more than helpful Neri Ellis was very helpful with helping us find a car, did everything he could to get a deal for us. He was honest with us from the start and wasn't Neri Ellis was very helpful with helping us find a car, did everything he could to get a deal for us. He was honest with us from the start and wasn't trying to just make a sale. We were there for a very long time and he knew we must of been hungry, so he went to get us some drinks and snacks. He made the whole process a little easier and over all a great experience. Thank you again. More

Amazingly helpful One of the best experiences in car buying. Neri Ellis thank you. You went above and beyond what I expected to help out and find a car that was what we One of the best experiences in car buying. Neri Ellis thank you. You went above and beyond what I expected to help out and find a car that was what we wanted. More