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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

September 22, 2019

5 stars of satisfaction! I’ve been a customer for more than 2 years and have yet to be disappointed by this group! From consistently high marks for service to just all around More

by Harpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor, Alfredo , Fortino Milian
Sep 23, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the fantastic feedback and 5-star rating, Harpo! Thank you for being a loyal customer!

September 21, 2019

Top to bottom - seamless experience From the moment I arrived and was greeted by salesman (Jesse), I felt certain that I had chosen well considering the number of Ford dealers within a 5 More

by Brynsdaddy29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Calderon, Oscar Vidales
Sep 23, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating, Bryn!

September 21, 2019

John @NORM REEVES service dept. John at Norm Reeves service department handle my cars recall update perfectly smoothly and I totally recommend going there . John was courteous & p More

by Riderun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Sep 23, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the fantastic feedback and 5-star rating! We are so happy to hear John was able to help you out!

September 11, 2019

Ford Mustang GT This is my first time having my car service here and it was a good experience Tony Ybarra is very helpful and friendly he got the car done before the More

by Vdawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Sep 11, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

September 11, 2019

Always satisfied. I purchased my Ford Fusion at this dealership and that's where I bring it to be serviced and have always been satisfied with the workmanship and profe More

by Janis Klein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rempt
Sep 12, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Janis! Congratulations on your Ford Fusion!

September 11, 2019

Mustang needs new engine after 240 miles New Mustang needs NEW ENGINE after 5 days. Spoke to Sales Mgr Jesse. Was told this is a Ford issue. #wontbebacktoNormReevesFord #nicepeoplehorriblecu More

by GOROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager Jesse , Christian Gil, Oscar Vidales
Sep 12, 2019 -

Norm Reeves Ford Superstore responded

Hello, please give our General Sales Manager, Angie Hermanns, a call at a time that works best for you, 562-405-3570. We would like the opportunity to talk more about this entire situation with you over the phone.

September 10, 2019

Customer service experience Jose and Raphael Service Managers we’re courteous and ran the service Dept extremely efficient and in a timely matter which I appreciated. Thank you More

by Ziggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Ralphael Service dept
Sep 11, 2019 -

Norm Reeves Ford Superstore responded

We are so happy to hear about your experience at our dealership, Ziggy! Thanks for sharing!

September 08, 2019

Great customer service! Got the oil change done in record time! Would have like to get the price of $ 49.95 though. The service advisors were all very friendly! More

by Linda V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales Mora
Sep 09, 2019 -

Norm Reeves Ford Superstore responded

We are so happy to hear your experience with us was a great one, Linda!

September 07, 2019

Friendly, courteous, helpful, and great follow up! John Rempt was our service advisor and was excellent. Very kind and spoke in terms we could understand. John made sure to keep us in the loop all alon More

by Ford Truck Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rempt
Sep 09, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating!

September 07, 2019

Professional, patient and very well informed. Definitely a recommendable dealership. Very professional prompt with information, overall outstanding service. Did everything he said, technicians v More

by John john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero
Sep 09, 2019 -

Norm Reeves Ford Superstore responded

Thank you so much for taking the time to share about your experience at our dealership, John! Thanks for recommending us!

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