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Nissan of Wichita Falls

Wichita Falls, TX

4.8
1,448 Reviews

4000 Kell W Blvd

Wichita Falls, TX

76309

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1,448 Reviews of Nissan of Wichita Falls

November 05, 2022

Very friendly guy and service department. Great waiting area with complimentary coffee, water, and snacks. More

by Candislynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena Juarez, Dustan Harbour
Nov 06, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

October 30, 2022

Had a recall on our vehicle, they got us in promptly and completed the repair. They also checked everything out and even washed the car! Awesome work guys!! More

by BKSeller2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
Oct 30, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are happy to have been able to serve you and appreciate your business!

October 22, 2022

Everybody at the dealership was very friendly. Dustan kept me updated with the process of our vehicle. Part was not in stock. They drove to Oklahoma to pickup our part for our vehicle. They went More

by JORDANHALEY613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena Juarez, Jorge Sotelo, Garrett Bodkin, Dustan Harbour
Oct 23, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience and appreciate your business!

October 17, 2022

Dustin was polite and helpful. I will definitely use Nissans service department again. They replaced 4 recall items and even washed my car. Great service with a smile. More

by cabrn65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
Oct 17, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience and look forward to seeing you again soon!

October 14, 2022

The sales lady Jessica Lagunas. If not for her probably not went to Nissan even though I'm still driving a 1995 Nissan pick up SE...that I bought new!...We met Jessica at another de More

by dejameslockett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Day Lagunas
Oct 15, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience with Jessica and our team and appreciate your business! We look forward to seeing you soon!

October 13, 2022

Excellent customer service. I have brought my two cars for service every few months and the quality of service never changes, always at the top, I do not think it can be improve More

by NELSON.PASSOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mutandwa Machemedze, Dustan Harbour
Oct 13, 2022 -

Nissan of Wichita Falls responded

Thank you so much for the wonderful review! We are pleased that you have had such great experiences with our team, and we are truly grateful to have you as part of our Nissan family! We look forward to serving you for many more years!

October 11, 2022

Got an oil change and tire rotation. They did an excellent job and even washed my truck while it was there. A very nice bonus. More

by csverret12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Bodkin
Oct 11, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience and appreciate your business!

October 09, 2022

Good service good friendly good good good good good good service good customer service good More

by TKEESEE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
Oct 09, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

October 08, 2022

Michael Vaughn was lovely, worked with us. Justin King on the other hand was very short and seemed aggravated having to sit and work with us in his office. I felt very disrespected. More

by D_
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin King, Michael Vaughn
Oct 08, 2022 -

Nissan of Wichita Falls responded

We sincerely apologize that you had this unsatisfactory experience with part of our team. We would like to discuss this with you further in order to fully understand the situation and hopefully come to a satisfactory resolution. If you would like, please call General Manager, Kevin Delcambre, at (940)691-6888. We hope to speak to you soon so we can settle this matter to your liking. Thank you for reaching out!

October 08, 2022

The service was overall not too bad but there can definitely be improvement on contacting the car owner a little better with updates. Especially if the owner is told that they should expect a phone c More

by JDRHODES1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
Oct 08, 2022 -

Nissan of Wichita Falls responded

Thank you for the review, we appreciate your input! This is an issue that we are addressing with our service department and implementing procedures to improve in this area! We sincerely appreciate your business, and look forward to seeing you again soon!

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