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Nissan of Torrance

Torrance, CA

4.5
2,754 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,754 reviews

April 09, 2025

They lie to the customer and get you to buy the max care and they don't fix your car don't by a car from them or the max care plan it's a no joke More

by DIXONCATHY256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 09, 2025

The car was taken care of. Average for a dealer if you need warranty work or less, otherwise go elsewhere as price$ are $$$$$ More

by POEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Nissan of Torrance responded

Hi Poei, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not to the expectations we strive for. We understand that our prices are higher than those of a private mechanic; however, you are dealing with Nissan Certified Technicians amongst other perks that we offer vs. private mechanics. We respect your feedback and are happy to hear that your vehicle was taken care of. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 08, 2025

The dealer it’s OK. Everything is just fine. Kind of slow for the parts. My car has to be there almost a week, but beside that everything is OK. More

by Chinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Nissan of Torrance responded

Hello, thank you for your sincere feedback as it allows us the opportunity to improve. Unfortunately, we have no control over the shipping of parts or accessibility, but we do our best to accommodate our customers. We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 08, 2025

Service reps were very friendly and acommadting. I called multiple times and Marcel did a great job updating me More

by Jazz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Nissan of Torrance responded

Hello Jazz, we appreciate your positive review about your recent experience with us! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 08, 2025

Richard is. very helpful service agent - professional while still being helpful, understanding of your problems, issues, & questions, clear when explaining things More

by GAY_LAVALLEE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Nissan of Torrance responded

Hello Gay, we are so pleased you enjoyed your visit to Nissan of Torrance! It is experiences like yours that keep us motivated. If there is anything that we could have done to earn a 5 star we are happy to hear from you as all feedback is welcome. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 07, 2025

They took care of me explained everything, offered me some options to think about, and while I was waiting for my cR service a salesman let me test drive a car I was interested in. More

by DHAYMAN1972
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Apr 09, 2025 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 07, 2025

I’ve brought my car in twice in a 2 and a half week span for engine issues that hasn’t been resolved. I left my car at the dealership twice (for 1-2 days each time), as well as took time off of work for my More

by Shamariana_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The current manager at Nissan of Torrance gets a 1 star from me.
Apr 11, 2025 -

Nissan of Torrance responded

Hello Shamarian, please reach out to us at (310) 536-4000 x2225 to speak with our Service Manager David. We would like to address this situation directly. Thank you and have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 06, 2025

I recently Torrance Nissan service department, and I wanted to commend the Chris, service manager, for his exceptional service. He was friendly, professional, and made the entire experience seamless. More

by EDDIE.SARRIA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Nissan of Torrance responded

Hello Eddie, thank you for your praise and kind comments about our team. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 06, 2025

I came in for a pre-purchase inspection of a vehicle. I didn't have an appointment, but Chris got the car in right away, and in less than an hour, I had the information I needed to make my decision. Frie More

by J Mills
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 04, 2025

It was a great experience from beginning to end. Miguel was no pressure associate. I really appreciated working with him. I didn't even know about the Ariya. And he turned me onto it. I love my new More

by NAYDN.SM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Nissan of Torrance responded

Congratulations on your brand-new ARIYA! We are happy to hear that you love it; it's truly a great vehicle. We appreciate you taking the time to leave us this feedback and hope that our team at Nissan of Torrance can be of assistance to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

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