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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
2,751 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even ...
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,751 reviews

April 10, 2025

Quick and courteous service Helpful workers, clean facilities, prompt service, and friendly staff Reliable service More

by Chris
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
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Apr 11, 2025 -

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Excellent service and really helpful and informative on what I need for my truck Was done fast More

by JC_01284
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Apr 11, 2025 -

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

April 3rd Divine Timing. purchased pre owned 2022 Maxima Marcel started the whole sales talk followed by Diego, Manager, Miguel took over from Marcel, he was so knowledgeabl More

by mercabs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcel cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Nissan of Torrance responded

Hello, congratulation on your Nissan Maxima and welcome to the Nissan of Torrance family. We're happy you found our staff to be so supportive during your vehicle shopping experience. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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April 10, 2025

Quick and courteous service Helpful workers, clean facilities, prompt service, and friendly staff Reliable service More

by Chris
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Apr 11, 2025 -

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Tried to rip me off by charging me $500 to connect a hose which is a two minute job. More

by TURNEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Capri Blas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Nissan of Torrance responded

Hello Mr. Turney, we are truly disappointed that you felt our Advisor was trying to take advantage of you in anyway. Our Advisors job is to make recommendations based on our technicians' findings. You came in with a check engine light, our tech found a hose that was damaged to your secondary gas pump. There was no labor time listed in all data as it's an aftermarket system that was installed. There was an extension diagnosis performed with a smoke machine to verify where the gross leak in the evap system. To replace the hose, it was going to take an additional hour to replace and to reinspect the repairs. Once again, we are disappointed to hear that you felt our team was trying to "rip you off" that is never our intention as our customers are our top priority. If you wish to further discuss, please contact our Service Manager at 310-536-4000 x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

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April 09, 2025

I came in to check on my battery because all of the power in the car was completely out. Marcell assured me that it probably wasn’t a big deal, he also notified me that it will be covered under factory warra More

by MARCUSAPRUITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Nissan of Torrance responded

Hello Marcus, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Please don't hesitate to reach out to us if there's anything more we can do! Thank you again for letting our team know how we did! Kind Regards, Elizabeth Reyes Customer Relations Manager

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April 09, 2025

My first time servicing my vehicle at Torrance Nissan and will definitely be back! Marcell provided amazing customer service. The updates provided on my vehicle maintenance were definitely a plus! More

by Cirene17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Your satisfaction is our top priority. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 09, 2025

They lie to the customer and get you to buy the max care and they don't fix your car don't by a car from them or the max care plan it's a no joke More

by DIXONCATHY256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

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April 09, 2025

The car was taken care of. Average for a dealer if you need warranty work or less, otherwise go elsewhere as price$ are $$$$$ More

by POEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Nissan of Torrance responded

Hi Poei, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not to the expectations we strive for. We understand that our prices are higher than those of a private mechanic; however, you are dealing with Nissan Certified Technicians amongst other perks that we offer vs. private mechanics. We respect your feedback and are happy to hear that your vehicle was taken care of. Kind Regards, Elizabeth Reyes Customer Relations Manager

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April 08, 2025

Richard is. very helpful service agent - professional while still being helpful, understanding of your problems, issues, & questions, clear when explaining things More

by GAY_LAVALLEE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Nissan of Torrance responded

Hello Gay, we are so pleased you enjoyed your visit to Nissan of Torrance! It is experiences like yours that keep us motivated. If there is anything that we could have done to earn a 5 star we are happy to hear from you as all feedback is welcome. Kind Regards, Elizabeth Reyes Customer Relations Manager

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