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Nissan of Torrance

Torrance, CA

4.4
2,442 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,442 reviews

September 17, 2020

Service was quick and efficient, going to continue to do my services here. I am always working with honest people I never feel obligated to do additional work that can hold off for the next visit. More

by DAISY Ayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Match Quintana
Sep 24, 2020 -

Nissan of Torrance responded

Hi Daisy, We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 17, 2020

My car was in service center for recall issue and replace a/c filter. My appt was 11:00 am. I arrived at 10:45 and finished around 3:00 pm. It took too long. Agent had addressed it need about 2 or 3 hours. More

by yangs_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent service visit. We understand how valuable your time is, and having to wait longer than expected is unacceptable. Our team strives to provide excellent customer service, we are disappointed that we didn't accomplish that during your visit. We truly hope you are willing to give our team a 2nd opportunity as we do strive to provide top quality service. Thank you once again for your feedback, we will use your comments to refine our efforts to provide a more positive experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

My review is for the service department. I have brought my car in twice for maintenance and a couple of warranty repairs. the service department provided me with excellent service. The car is running great More

by CASLICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 17, 2020 -

Nissan of Torrance responded

Hello Caslick, We are very happy we could provide you with a positive experience! Thanks for taking the time to leave a review about Nissan Of Torrance! We're looking forward to your next visit with us. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

I had taken my car in for an oil change and also to get my suspension fixed and Manny Villegas who helped assist me was very helpful as always. 10's all across the board for him. Always a great experie More

by BRIDGETCGRANT20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 24, 2020 -

Nissan of Torrance responded

Hello Bridget, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

They tried to charge me $400+ to replace a headlight and breaklight. The employees were also very rude and i had an awful experience. Not going back unless they make it up to me. More

by Faruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are sorry to hear that you did not receive the top quality service we strive to provide. We would like a better understanding of your experience, if you are willing to further discuss, please contact us at ereyes@ntnissan.com. We hope to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

The service representative, Mia at Torrance Nissan, was very nice. She kept me abreast of the status of my vehicle. Unfortunately, I was going to be charged for the car rental and I made it clear that I More

by KP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia
Sep 24, 2020 -

Nissan of Torrance responded

Thank you for providing this feedback regarding your service visit. We completely understand that transparency is extremely important. We have used your comments to ensure this doesn't happen again. Thank you once again for your feedback, we hope to be of service in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Car service was excellent and professional. The person that attended me was courteous and knowledgeable of his work service. Great customer service of this place. More

by Dan O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello Dan , We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Well organized and great customer service along with support. Family friendly, guarantee to satisfy customers concerns and needs. Service overall is a 10 out of 10 More

by Dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Claudio
Sep 24, 2020 -

Nissan of Torrance responded

Dj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Appointment created long line. After checkin for A/C work Uber was called never showed used my own lift home. When A/C service “complete” got home and cabin filters not changed. Next day when back and servic More

by MATEOZEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Sep 24, 2020 -

Nissan of Torrance responded

Hello, Thank you for taking the time to tell us about your recent experience. We apologize for the Uber and for the work performed on your vehicle. Unfortunately Uber has caused us a lot of customer issues, due to cancelling rides and not alerting us; we are now using Lyft as they have proved to be more efficient. As for the service performed, we are sorry you had to come back, but are glad to hear that our Service Manager rectified your concern in a professional manner. Thank you once again for your feedback, we will work on improving, so this does not repeat itself. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Veronica is wonderful! Great service and very kind. Will DEFINITELY COME BACK I got the car I wanted and I am happy with my purchase More

by GLINDA.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hi Glinda. Congratulations on your brand new vehicle and welcome to the Nissan of Torrance Family. We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

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