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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,442 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,442 reviews

September 28, 2020

I come here often to have routine maintenance performed on my car. There’s always something... On today’s visit I paid for the oil change and tire rotation “special” and they forgot to rotate my tires. Mos More

by RODRIGUEZZ.DIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2020 -

Nissan of Torrance responded

Hello Diana, thank you for bringing this matter to our attention. We regret that you had a negative experience. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2020

I had the best customer service at Nissan of Torrance I addressed my issue and with no hesitation Manny Villegas was able to get my issue resolve. More

by ladyspade1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Villegas
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Oct 03, 2020 -

Nissan of Torrance responded

We are so happy to hear about the top quality service you received at Nissan of Torrance. Our team strives to provide top quality service, and we are happy to hear that Manny provided just that. We look forward to assisting you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 25, 2020

We booked an appointment with a confirmed date for a service deal. The dealership wouldn't accept it and we had to battle with multiple people to get what we were promised. Why would you treat customers More

by none32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
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Oct 13, 2020 -

Nissan of Torrance responded

Hello, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. If you wish to further discuss, please contact us at ereyes@ntnissan.com or call us at 310-536-4000 x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

Oct 13, 2020 -

none32 responded

We left two messages at your extension, neither of which was returned. We went above and beyond to try and make sure other customers wouldn't have to go through the same experience. We'll take our business elsewhere.

Oct 15, 2020 -

Nissan of Torrance responded

Hello, I am sorry to hear that you attempted to get a hold of me and didn't have much luck. I check my voicemail daily and amongst all the voicemails I have received in the last week there were 2 voicemails, one last Thursday and one on Saturday. I know the person leaving the message is a female, but the messages were completely muffled; which means I couldn't understand the messages at all. On one of the messages I managed to hear the last 4 digits of the phone number, but that wasn't much help. If you called twice and the days I mentioned were the days you called that may have been you. I also provided an email, so I am surprised an email wasn't sent. I would love to help, but I am limited as your User name on this review is "none32" I can't look you up in our database. If you wish to further discuss, please email me at ereyes@ntnissan.com. I hope to hear back from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2020

Very welcoming and took the time to get to know me. Took the time to figure out my situation and get me into the exact car that I wanted. I love it!!! More

by Stephalrod20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Sep 24, 2020 -

Nissan of Torrance responded

Hello Steph, Thank you for taking the time to tell us about your excellent car buying experience. We are so happy to welcome you to the Nissan of Torrance family! If you are ever in need of assistance we are always happy to help. Thank you for your business! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2020

Every time I make an appointment for an oil change it takes a minimum of 2 1/2 hrs wait time. Why make an appointment? More

by JED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your experience. We are sorry that the time of completion wasn't fulfilled. It is unfortunate that our team over promised and under delivered. Our goal is to provide top quality service and we are sorry this visit was not the case. I will make sure to speak on this topic during our next service meeting, as it is extremely important. Thank you for your sincere feedback, we will make sure to use your comments to improve the quality of our service. If we can do anything to make up for the negative experience, please contact us at ereyes@ntnissan.com. Look forward to turning your experience around. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 23, 2020

I only had one issue with a service writer that tried to sell me front and rear brakes that I didn't need - I took the front wheels off at home and had plenty of pad left. Get a second price/opinion from an More

by Working Class Hero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Quintana
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Sep 24, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent service visit. We are disappointed to hear that you had trouble communicating with your Advisor, and getting a ride from Uber. We were using Uber to make transportation for our customers convenient, however we found that Uber was cancelling rides and not alerting us. We are now using Lyft as they have proved to be a lot more efficient. We apologize for the trouble that it caused. We understand how frustrating trying to get a hold of your Advisor must have been, we are working on a more efficient method as we understand how important communication is. In regards to the Multi point inspection with recommendations, there are items checked off in Green, yellow and red; green means all passed, yellow are items that will need attention, and red means immediate attention. The Technicians job is just to inform the customer of their findings, it is definitely up to the customer to perform the work or decline. If you have further comments or questions, please feel free to reach out we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 23, 2020

Great customer service , any questions I had ,service advisor: Jordan blas had the answers . Wanted to say thank u and I appreciate the service . Vehicle was ready for me as promised . Nissan will be my More

by JANNETHMENARD20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan blas
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Sep 24, 2020 -

Nissan of Torrance responded

Hello Janneth, Thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 22, 2020

I really like this dealership with servicing my car. They are always close to the time that your car is going to be ready when servicing you More

by MCCOYH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Blas
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Sep 24, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 21, 2020

It was very organized, clean with a very professional Staff every step of the service call. I would recommend this dealership to friends and family. More

by IGGYWINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan service rep
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Sep 24, 2020 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reye Customer Relations Manager

September 18, 2020

It was very pleasant experience and the customer service was fantastic, friendly staff, They tried to accommodate my needs I would recommend the dealer to friends. More

by MALKOTOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manual
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Sep 24, 2020 -

Nissan of Torrance responded

Hi Malkotob, we're glad to hear you enjoyed your visit at Nissan of Torrance; your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

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