Nissan of Irvine

We had a wonderful experience with OC Nissan! My We had a wonderful experience with OC Nissan! My husband and I were looking at Armadas for quite awhile so we knew the vehicle and what we wanted. We had a wonderful experience with OC Nissan! My husband and I were looking at Armadas for quite awhile so we knew the vehicle and what we wanted. We called about a car we saw online, Sean was very helpful and informative. He told us of a great car they just received and asked if we wanted to come take a look. We were in no hurry at all to purchase but the deal sounded like exactly what we were looking for. We wanted to upgrade from our Titan with a few added perks but not much change in our current payment. My husband negotiated some initial terms including the trade-in of our Titan with Sean on the phone. He called us back within a half hour and said " we can totally do that", so we went in shortly after, family in tow. I test drove the vehicle and fell in love, it was exactly as he described it, no BS. We took our kids into the lounge while they finished up some paperwork. We had some popcorn while my husband watched sports on their flatscreen and my son colored at the kids table. I signed some final papers and we were finished, that simple! We got there at about 6pm and we were switching our carseats by 7:30. They were so nice and straight forward. We told them what we wanted and they completely delivered. I would surely recommend OC Nissan to friends and family! More

I cannot stress enough how much I LOVED my experience at OC Nissan Irvine. From the moment I walked onto the lot to the moment I left, the entire staff that I dealt with made me feel like a valuable custom OC Nissan Irvine. From the moment I walked onto the lot to the moment I left, the entire staff that I dealt with made me feel like a valuable customer even though I was buying a pre-owned car. Not only did I get a better deal then Kelley Blue Book advised, they made me a loyal customer of OC Nissan. From the manager Sam, to the sales representative Domingo, all were as professional, courteous and helpful as can be. I had a trade in I had originally taken to CarMax to appraise, and had also done some homework online prior to going anywhere to see what a fair value should have been. OC Nissan gave me $2,000 more then what CarMax offered me, and gave me a better price then the cars I compared online & at CM. Needless to say, my deal was unbeatable and I was a very happy customer. Not only did I have an amazing experience during the purchase process, but a couple of days later, the finance representative Nathan called me to let me know he had lowered my interest rate over 1.5% and had saved me about $1600. I was astonished to the service provided by the dealership. The genuine care the staff provided is a rarity these days and I would definitely recommend OC Nissan in Irvine to all of my friends and family. More

I recently went to OC Nissan and have never been treated with such disrespect. I was without a car and they offered to pick me up since I was local. I was completely upfront with them about my credit and my with such disrespect. I was without a car and they offered to pick me up since I was local. I was completely upfront with them about my credit and my down payment and just wanted to know how much car I could purchase. They insisted to try and put me in a car that I didn't want and when I wouldn't sign the papers the sales manager told me to take a cab home. Needless to say I would never recommend this place to anyone. Buyer beware go anywhere but here. More

This is only concerning the service dept. They create problems when while trying to fix a minor problem. They grossly over charge as in 2x the estimate for an oil change and routine service. It appears t problems when while trying to fix a minor problem. They grossly over charge as in 2x the estimate for an oil change and routine service. It appears to me the entire department has been trained in confrontational negotiation techniques for when the customer gets upset after they pull their over charge or the vehicle sabotage techniques. Avoid this dealer at all costs. More

They lied to us when we bought the car which they had customized themselves. Then a year later we took it back because we got pulled over and ticketed for illegal parts. It turns out that they are sure customized themselves. Then a year later we took it back because we got pulled over and ticketed for illegal parts. It turns out that they are sure that they warned us about the illegal parts and they are responisible in no way if the car got me in trouble. They sold me a car that was illegal and told me it was my fault and told me to screw myself. DO NOT BUY FROM THEM! More

Buyer beware - the sales team will not hesitate to lie. Was told the extended warranty I purchased could be refunded in full at any time. Have spent over 30 hours on the phone trying to track down someone Was told the extended warranty I purchased could be refunded in full at any time. Have spent over 30 hours on the phone trying to track down someone who can help process the refund. Have been hung up on and misrouted repeatedly. Have sent documentation to p.o. boxes with no response. Finally got a straight answer today and they're telling me that I only get $65 back - not the full amount despite being told this by multiple people at Irvine Nissan when purchasing my vehicle. DO NOT TRUST THEM. THEY ARE NOT HONEST! More