Nissan of Fort Myers

Mr. Palm was easy to work with, he has an engaging personality and got me a fair deal. personality and got me a fair deal. More

On Monday December first, I went into the service department knowing that John Ayala told me that I had a Prepaid Maintenance Plan when he sold me the car. I never got any paperwork on it, Stephan department knowing that John Ayala told me that I had a Prepaid Maintenance Plan when he sold me the car. I never got any paperwork on it, Stephan tried to find it and couldn't, he talked to my son who was with me when I bought the car. He even went to the finance department. He gave me a small discount on my oil change. I went to see John and he said he didn't give away oil changes, and didn't see anything on the computer. He also talked to my son who told him the same thing that I did about what he said at the sale. On December 5th, I got an e-mail from Nissan telling me not to forget about my Nissan Security+Plus Prepaid Maintenance Plan. I sent a copy of the e-mail to John asking him If I could have a copy of the plan. He told me to contact the Service Department. I was very unhappy on Monday when no one believed me that I had the plan. John said he didn't give away free oil changes and did nothing to find out about the plan after both my son and I told him I had it at the sale. I give high marks to Stephan for his customer service and low to John for dismissing us and acting like I wanted something for free. Left the dealership saying I wished I had gone to KIA. I always was treated well there. It wasn't a great first experience going for service at Nissan of Fort Myers. Stephan tried to help, and he gets five stars. I will not rate the service center because the whole experience was extremely upsetting for me. More

Efficient and thorough Timely check in, updates during the work effort and reviewed with me when car was ready the work effort and reviewed with me when car was ready More

Mr. Landon was very respectful, kind, helpful, and knowledgeable of his work. It was my first time taking my car to Nissan Fort Myers, he was very patient and explained what repairs needed to be done knowledgeable of his work. It was my first time taking my car to Nissan Fort Myers, he was very patient and explained what repairs needed to be done in my car making this first experience a pleasant one. More

Good service wait wasn't long at all service was quick and professional. Thank you! and professional. Thank you! More

I was treated well. As far as the facility goes it’s being remodeled. I’m sure it will be very nice when done As far as the facility goes it’s being remodeled. I’m sure it will be very nice when done More

Bought one car from Fort Myers another car Nissan from Cape Coral. Great experience in both places Fort Myers is just closer for me. I had a great experience. I believe the person who checked me in and ch Cape Coral. Great experience in both places Fort Myers is just closer for me. I had a great experience. I believe the person who checked me in and checked me out I believe his name was Mike I think so. Delightful gentleman impeccable service couldn’t have asked for more seriously he was a real gentleman. He kept checking in with me as it was taking a lot longer than we had anticipated, but he made everything smooth. Everything was great. I must say I’ve been coming there for years, and I drove right by the place as you were under construction, which was a little confusing I didn’t realize that, but I finally found it anyway everything was great. What else can I say? That’s why I’ve bought two cars that are Nissans. More

Marcus was outstanding. He really goes out of his way to take care of you. I’m sticking with Nissan because of him had a bad experience with Mike. The Marcus made it right He really goes out of his way to take care of you. I’m sticking with Nissan because of him had a bad experience with Mike. The Marcus made it right and I’m sticking with you guys. More