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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
460 Reviews
Call Service Center (916) 245-6077

460 Reviews of Nissan of Elk Grove - Service Center

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November 20, 2024

Bought all 5 of my Nissan vehicles and always used their service department of that have excellent customer service. More

by Rudycuasito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hesam Ghaffari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Nissan of Elk Grove responded

Thank you so much for your loyalty and support! We're thrilled to hear that you've purchased five Nissan vehicles with us and have consistently had great experiences with our service department. Your kind words about our customer service mean a lot to us. We look forward to continuing to provide you with excellent care for years to come!

November 12, 2024

Mr.Khan is very helpful and kind this is 4th car we bought thank you Mr Khan More

by Tonywarren23
Recommend Dealer
Yes
Employees Worked With
Khanh Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Greenly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hesam Ghaffari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Nissan of Elk Grove responded

Tony, Thank you for the kind words! We are so glad Khanh was amazing to work with! He really is the best & we're so fortunate to have him on our team! We appreciate your business and wish you many happy miles ahead!

November 08, 2024

Staff was very nice. I did not have my car repaired. So I can not rate the service received. More

by Lawana
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Nissan of Elk Grove responded

Thank you for the positive review! We look forward to the next time we can assist you!

November 03, 2024

Fast, efficient,I was out sooner that expected, agent also pointed out that my air filter was ok and would not be needed to replace. Had a coupon and that helped a lot with the cost.. More

by zipbear@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Nissan of Elk Grove responded

Thank you for sharing your experience! We’re glad to hear that your visit was fast and efficient! It’s always a plus when you can save with a coupon, too! We appreciate your trust and look forward to serving you again.

November 02, 2024

Worst service i received here at elk grove dealership your vehicle is assigned with individual service advisor that if your advisor is not around they cannot do anything about your vehicle More

by Kicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Braxton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Nissan of Elk Grove responded

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with our service process. Our goal is to ensure all vehicles receive timely and consistent care, regardless of which team member is available. We’re reviewing our processes to improve communication and make sure our customers’ needs are met promptly. Please reach out to our new Service Manager, Wesley Masterson, if there’s anything further we can assist you with. He can be reached at 916-405-5159

October 31, 2024

Our service advisor Patrick was so informative and helpful. Told us what to expect and kept us informed. We plan on using Elk Grove Nissan for all our future needs . More

by Irenerios7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Nissan of Elk Grove responded

Thank you so much for your kind words! We’re delighted to hear that Patrick made your experience informative and seamless, keeping you well-informed every step of the way. It means a lot to us that you plan to return to Elk Grove Nissan for your future needs. We look forward to taking care of you and your vehicle again soon!

October 30, 2024

Patrick and all of the staff always takes great care of my car and my needs. More

by esjones6474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Nissan of Elk Grove responded

Thank you so much for your 5-star review! We are so glad to hear that Patrick and the rest of our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time!

October 28, 2024

Their service is quick and efficient. East to make an appointment. Addison my service advisor was great. More

by Harrisjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Addison Hussey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Nissan of Elk Grove responded

Thank you for the positive review! We are so glad you had a quick and efficient service visit with us. We look forward to the next time we can assist you!

October 24, 2024

Very clean lobby. Good communication from the service tech. Everyone there very friendly. Highly recommend Elk Grove Nissan and service advisor Pat More

by Pwilburn85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Nissan of Elk Grove responded

Thank you so much for your 5-star review! We are glad our service team ensured your visit with us was amazing! We appreciate the heartfelt recommendation and look forward to the next time we can assist you!

October 24, 2024

Staff is always efficient, friendly, and ensure all bases are covered. They always remain transparent and helpful which sets them apart from most dealerships! More

by Aïcha Ndiaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ryan Driebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Nissan of Elk Grove responded

Aïcha, Thank you so much for your kind words! We're thrilled to hear that our team made a positive impression on you. We always strive to provide exceptional service and ensure every detail is taken care of. Your feedback means a lot to us, and we look forward to serving you again in the future!

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