Nissan of Elk Grove

We have always received good service. But ,this time they took 5 hours for a simple oil change and did not even call me to let me know what was going on or why. I called them afer 4 hours and was told it wou took 5 hours for a simple oil change and did not even call me to let me know what was going on or why. I called them afer 4 hours and was told it would be longer. Told they had someone get hurt.but did not communicate with me all day. Really frustrating. Jan Bertolucci More

Always get top-notch service from John and Scott. John is the service writer, always is professional, friendly and treats me and family members with courtsey. Scott does the work on all of our Nissans. is the service writer, always is professional, friendly and treats me and family members with courtsey. Scott does the work on all of our Nissans. If Scott isn't there. My vehicles aren't there. I trust my vehicles with Scott. More

My car is a 2002 Altima, and I have had trouble with it in the past, but everything was finally taken care of. Over the years I have spent some $$ keeping the car up and it seems to be doing pretty well. I in the past, but everything was finally taken care of. Over the years I have spent some $$ keeping the car up and it seems to be doing pretty well. I usually go to the Quick Lube, but have also done a few in the regular service department. I have been pleased with the service and everyone is very courteous, and especially friendly. I always get the shuttle, and have enjoyed the drivers, the service, and the discounts offered by Nissan. I really don't have a complaint; just some confusion. I recently had the oil change with tire rotation. I was told that I needed front brakes and two rear tires. I drove the car for a few days and did hear a noise on the right front, but didn't think it was the brakes. Tina had a tech drive the car and it turns out I needed a new CV boot - over $200 for the job. Then Tina explained that my brakes should be good for about another 10,000 miles. The tire tread was checked, and it showed that the tread measurement was at the highest level. I haver been hearing some squealing (it is getting hot around here) and some pull. Now I probably need a front end alignment. I really hope the brakes and the tires are really OK, as I do more driving in the summer to visit friends, family, etc., and I sure don't need any car trouble. So...we shall see what transpires. As I said, I am a bit confused since I have had two different diagnosis. I am trusting Tina, and hope all goers well. Thanks for your time and attention. More

AJ helped me find the right car. His approach was very friendly and he was knowlegeable about car options but with no sales pressure. I really felt he was helping me to find just the right car to fit my n friendly and he was knowlegeable about car options but with no sales pressure. I really felt he was helping me to find just the right car to fit my needs. After I decided to purchase the car, I said I had limited time before an appointment. The manager expedited the finacial transaction. It was completed very quickly and with a low interest rate. I took a test drive, viewed several cars and purchased a new car in TWO hours! It was my best new car purchasing experience. More

had to wait 4 1/2 hours for answer to warrenty and for a rental, when my husband called tina to ask why they had added time to the repair,i think that upset her and she told my husband if the warrenty did n rental, when my husband called tina to ask why they had added time to the repair,i think that upset her and she told my husband if the warrenty did not pay when the car was ready , we would have to pay the entire bill and wait to be reimbursed. More

My experience at Nissan of Elk Grove was very pleasant and satisfying since the very moment we arrived. My wife and I had the best luck having Mr. Estrada as our sales agent who dedicate almost half of hi and satisfying since the very moment we arrived. My wife and I had the best luck having Mr. Estrada as our sales agent who dedicate almost half of his day to help us to find, what I still believe, the best option for us. After 2 weeks of driving my new car a light on the dashboard turned on and I call Mr. Estrada who immediately got in contact with the service department and Ms. Cruz call me back within a couple of minutes to let me know they were very busy for the day but they could check my car if I was able to take it there within and hour what I did. When we arrived the check in process was very efficient and the shuttle driver was very nice and took us to a mall near by. Before the time they said it would take Ms. Cruz called to let us know the car was ready and there wasn't a problem with the car at all just the gas cap wasn't properly closed. The shuttle picked us up, went back to the dealership to pick up the car that looked again like new thanks to our unlimited car wash program. More

I went to get my first oil change and everyone was very nice and they went beyound what any other oil service or dealership would have done. I'm glad i went to Nissan of elk grove. nice and they went beyound what any other oil service or dealership would have done. I'm glad i went to Nissan of elk grove. More

O M G ... fist of all I wanted to thank you for a great job..there was no hassle...I was out in my new truck in just under two hour. which i counted. lol i felt very importen this was a very point in my li job..there was no hassle...I was out in my new truck in just under two hour. which i counted. lol i felt very importen this was a very point in my life this was my fist time i bought my own truck (with no cosigner) oh bye the way saturday was my first oil change. the service was great. well i they you no joken around I tell every body about nissian elk grove about the sale's,discount's,service,and of course about my new freind... beleave me i do talk the (other guys down the street).. which ant nice BUTT true what i say... PLEASE KEEP UP THE GOOD JOB..... THANK YOU AGAIN FROME YOUR FREIND ANDREW HERNANDEZ More

Sang was very nice and easy to deal with. He was not pushy when we walked onto the lot, we were able to look around without feeling any pressure from him. Car buying can be taxing especially when you go pushy when we walked onto the lot, we were able to look around without feeling any pressure from him. Car buying can be taxing especially when you go to the dealership at 7 in the evening. The staff understood and respected our price point plus the fact we didn't want to spend half the evening there. The finance manager was very good to work with as well, he explained everything to us and made sure we understood before signing the documents. I would recommend Sang and Elk Grove Nissan to anyone!!!! More

Very pleased with the outcome of my Nissan Altima service. The Service rep Cruz really went out of her way to make sure I received the best service for my car. You see I needed a new engine because service. The Service rep Cruz really went out of her way to make sure I received the best service for my car. You see I needed a new engine because of a oil consumption issue and not only did Cruz save me a lot of money but she difinitely help me to feel very confident in NISSAN as a company. I'm very happy I made the choice to buy a NISSAN. Thanks guys!! More