Nissan of Cool Springs

I worked & purchased the car from Richard Waters. From the minute he shook my hand, he treated me like I was family. He was very informative with the cars I looked at and very attentive to what I was From the minute he shook my hand, he treated me like I was family. He was very informative with the cars I looked at and very attentive to what I was looking for in a car. He was so attentive, he found me the car of my dreams. A 2009, had to be white, Nissan Maxima. I love the car & Richard for finding it for me. I will absolutely come back to Richard and Nissan for my next car. I have bought a lot of cars in my time & no one, NO ONE has ever been as honest, friendly and worked so hard to make sure I was completely satisfied. Every dealership should be so fortunate to have a salesperson like Richard. Without Richard, I would not have bought a car that day!!!! Also on a side note. Tim Carnes deserves some recognition as well. My father and boyfriend came with me at different times to look at the cars. While I was purchasing the car from Richard, Tim spent time with my father an kept him entertained. It was a slow day (Monday) and it meant the world to me that Tim was with my dad. So again, both Richard and Tim treated us like family. You don't find that at every dealership. I will forever sing Nissan of Cool Springs praises and advise everyone I know to go see Richard Waters and Tim Carnes when looking for a new or used car. It will be awhile before you see me again as I plan on keeping this Maxima for a long time, but I promise you this, you will see me again. So Richard and Tim, keep your eyes open for me........... More

The Nissan of Cool Springs dealership was an absolutely amazing experience. I just purchased my first vehicle and Richard and the rest of the staff were just great! I had a budget going into the dealer and amazing experience. I just purchased my first vehicle and Richard and the rest of the staff were just great! I had a budget going into the dealer and came out with a new car that they sold to me for an outstanding price. I was thorough in my process when looking for a new car and i shopped around for about 3 months before finally making a purchase because this dealership made me an offer I couldn't turn down. Richard was able to answer all of my questions about the financing aspects and even got the new car sales manager involved to help me get any additional discounts and rebates. I truly appreciate the experience I had at Nissan of Cool Springs and will definitely be doing all other car shopping here! More

Lied to us about other sales rep availability. Lied to us about financing options. Lied to us about the service package cost per visit. Drug out the process for three hours after we told them we needed us about financing options. Lied to us about the service package cost per visit. Drug out the process for three hours after we told them we needed to leave while numerous people sat around talking and we were the only buyers in the building. Terrible terrible terrible experience we had to completely refinance our purchase and change all our paperwork within 48 hours of purchase and no one in the building will reply with straight consistent answers. I have a vehicle from this location for less than a week and I hope I never need to go back. Avoid this location. More

We have purchased multiple vehicles for our service fleet from Mack Allen. He is great to work with. Mack knows his product, is always willing to spend extra time to make sure that we have everything we ne from Mack Allen. He is great to work with. Mack knows his product, is always willing to spend extra time to make sure that we have everything we need, is a great source to give us contacts for other items we might need for the vehicle such as vehicle wraps, etc. Mack is a top-notch salesperson working for a top-notch dealership. I would recommend him without reservations to anyone. More

We had an excellent experience with Kyle Weihe. He was ready to answer our questions and work with us to find the best vehicle to meet our needs and budget. I highly recommend Kyle and the team at Nissan ready to answer our questions and work with us to find the best vehicle to meet our needs and budget. I highly recommend Kyle and the team at Nissan of Cool Springs. More

I would only recommend this dealership because of the service we received from Jack (salesman). He was a pleasure to work with and offered superior service. However, I believe the dealership overall li service we received from Jack (salesman). He was a pleasure to work with and offered superior service. However, I believe the dealership overall likes to "play" games with sales prices and financing options. If we were not 100% committed to Nissan, we would have not purchased this vehicle. After negotiating a final price, the Finance Manager tried to increase our payment and terms offering the dealership over $1700 more over the terms that were previously agreed upon. We do not appreciate this type of "bait and switch" tactics that some dealerships try on consumers. When in a position to purchase another vehicle, we will have to think long and hard before coming back to Cool Springs Nissan again. Our recommendation is to treat customers with respect and understand they may be smarter than you actually believe. These types of "games" give dealerships a black eye and ultimately will hurt their bottom line more than the possible $1700 that was tried against us. I hope this feedback is received by those with decision making power to make the dealership more customer friendly and change their processes before this type of scenario doesn't ruin their business too much. More

I could not have not a better experience. Everyone was patient and super friendly. I really enjoyed my purchase experience because of Jack and Donnie patient and super friendly. I really enjoyed my purchase experience because of Jack and Donnie More

Randy Means and Donnie Hulan were excellent to work in our purchase of a pathfinder. They were extremely professional, friendly, courteous, and attentive to our needs. This dealership is efficient, and g our purchase of a pathfinder. They were extremely professional, friendly, courteous, and attentive to our needs. This dealership is efficient, and got us our car quickly. Also their pricing is the best in the Nashville area, after comparing with other area dealers. I highly recommend them ! More

i am the type of person that hates buying a new car. I am a professional accountant and I do not make "minute" decisions. i explained this on my first visit to Nissan of Cool Springs. I told them I was not a professional accountant and I do not make "minute" decisions. i explained this on my first visit to Nissan of Cool Springs. I told them I was not interested in purchasing a car on that date and I would be back if I felt the car I wanted to purchase would be at this dealership. They listened, gave me the information I needed and waved goodbye as I drove away. When I came back with my decision, the car I wanted to purchase was no longer available, not only on their lot, but just about anywhere. But, they didn't just shrug and give up. They searched until they found the car I wanted and didn't even try to sell me something I might not want. We have owned several Nissan vehicles and have always been impressed with their dependablility. Nissan of Cool Springs added to my satisfaction with Nissan by helping me above and way beyond what was necessary to make my new vehicle purchase a great experience. More

Greg Smith was a great salesman to work with when we purchased our new Quest. He worked with us on finding the right model which met our needs best. He also worked to get us a fair price compared with purchased our new Quest. He worked with us on finding the right model which met our needs best. He also worked to get us a fair price compared with the other vehicles and dealerships we had visited. In the end, Greg gave us a competitive price and was upfront with us all along the way. I would recommend Greg to anyone looking at purchasing a vehicle. More