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Nissan of Cool Springs

Franklin, TN

4.7
2,053 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,053 reviews

October 14, 2023

E was so kind and helpful to my husband and I as we bought a car for the first time! They explained everything clearly and seemed just as excited as we were! More

by Dea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Best Regards, Amber Amarx (615) 861-8514

October 03, 2023

Worst dealership I have ever been to, first had to wait 3 hours for them to supposedly clean the car I was buying then get insulted with my check was denied by some online service they use now I have to driv More

by Ktaylor40s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron Newton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darius Fields
Oct 26, 2023 -

Nissan of Cool Springs responded

Ktaylor40s, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you for the opportunity and we hope to be able to work with you in the future. Thank you, Amber 615-261-7315

September 27, 2023

Recently purchased a 2020 Nissan Maxima Platinum and couldn't be happier with the process/outcome! Do yourself a favor, research the vehicle you want, contact the dealership (I recommend E. Price or Amb More

by Dr. LZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Marx
Sep 28, 2023 -

Nissan of Cool Springs responded

Dr. LZ! Thank you for taking the time to leave us a review! The pleasure was all ours! Please, let us know if we can assist you with anything and congratulations on your new vehicle! Amber

August 04, 2023

I recently purchased a vehicle for my college age son and the entire experience has been excellent. Rashod took care of us and we couldn’t have asked for anything more. I would gladly recommend Nissan of C More

by denamb07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashod Turner
Aug 06, 2023 -

Nissan of Cool Springs responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day! Best Regards, Amber Amarx (615) 861-8514

July 29, 2023

Very nice staff everything was great and helpful really enjoyed the dealership would recommend it More

by cboyd7121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Willis
Jul 30, 2023 -

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it.

July 28, 2023

The most amazing service staff anywhere. Love it here! Thank you all very, very much! More

by George101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Peel
Jul 30, 2023 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 25, 2023

We had the greatest experience buying a car for my son Matthew here, we dealt with Patrick Holt and he made it happen! Got us a great deal on a 2023 Kicks, no hassling, no games, the nicest guy ever, will More

by E. Martinez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Holt
Jul 28, 2023 -

Nissan of Cool Springs responded

Hi Martinez, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

Jul 28, 2023 -

E. Martinez responded

Thank you! We already use your facilities for service for out Pathfinder and will be using it for the Kicks too, so we’ll drop by and make sure to say hi to Patrick!

July 24, 2023

Beware of online price. Not true price unless you finance through dealership. Bait and Switch. More

by Ted2k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Willie Phillips
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Nissan of Cool Springs responded

Thank you for taking the time to leave a review. If you would like to speak further about your experience, please give Eric Roundy, General Manager, a call at your earliest convenience. Thank you for your business. 615-790-2500

July 04, 2023

I'm an 72 and only bought 2 new vehicles in that time span. I'm from the old school and enjoy the hand the barter experience. Rashad and I worked together very easily. Rashad knows the Nissan Product ins More

by andersoncharlie969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Roundy
Jul 18, 2023 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 20, 2023

We purchased a vehicle at this dealership and Greg Gibbs was excellent to work with. This was our first Nissan purchase and I very happy this the whole process. More

by mark.moehle
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Gibbs
Jun 22, 2023 -

Nissan of Cool Springs responded

Hi Mark, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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