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Nissan of Cool Springs

Franklin, TN

4.8
2,105 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,105 reviews

January 05, 2025

Cade was an exceptional salesperson! He was sensitive to our needs, listened attentively, informative, and patient. Throughout the process he was knowledgeable answering all our question More

by jsnellgrove
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cade Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Nissan of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Mark Hepler (615) 790-2500.

January 02, 2025

She was very nice and a professional at her job and deserves a big raise. More

by Lay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samina Hunter
Jan 04, 2025 -

Nissan of Cool Springs responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

January 02, 2025

Raj was incredibly helpful, knowledgeable, and professional! He worked really hard to make our experience amazing. Thank you for everything! More

by JH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Raj Thakor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Nissan of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 02, 2025

Dealing with the fact that I sell cars myself, she’s the most professional sales person to only been in the business for a short time that I have ever met, I will definitely send everybody I know looking fo More

by marable51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samina Hunter
Jan 04, 2025 -

Nissan of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Samina so friendly and helpful that she made what I was expecting to be a difficult experience much more comfortable. Great attitude! More

by Lhamilton945
Recommend Dealer
Yes
Employees Worked With
Samina Hunter
Jan 03, 2025 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 23, 2024

Great to work with. Good communicator and not too aggressive. Listened to my requests and had excellent follow up. More

by AG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Nissan of Cool Springs responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Cool Springs. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2024

I bought from out of state and my deal was a little more complicated than a traditional deal. Cam Newton and Cory Harper made it as easy as it could possibly be. We did the deal with great communication and More

by Triad_Ajr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

December 20, 2024

Samina did a wonderful job answering my questions through the entire buying process. I highly recommend her for your next purchase. More

by timaultman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samina Hunter
Dec 22, 2024 -

Nissan of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

December 18, 2024

My favorite ( Service) coordinator is J. R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of More

by rcolm1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

December 17, 2024

Friendly service, knowledgeable and helpful without being pushy. I never felt pressured and got the car I wanted. More

by rldtn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rico Aguilar
Dec 20, 2024 -

Nissan of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

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