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Nissan of Cool Springs

Franklin, TN

4.8
2,105 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,105 reviews

February 06, 2025

Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

by TN Hubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 04, 2025

Nick was great to work with. The vehicle was ready before the time promised and I very much appreciate the complementary car wash More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Nissan of Cool Springs responded

Good morning, Jason, thank you so much for letting us know about your visit and how nice it was to work with Nick. We're happy we were able to get you out in a good time. Hope you have a great week!

February 03, 2025

Every time I come to Nissan of Cool Springs amazing service. Nicholas always makes sure I’m well taken care of and explains everything that I might have a question for. Well always come to this nissan! More

by Angela Zeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Nissan of Cool Springs responded

Good morning, Angela and thank you so much for giving special recognition to Nicholas. He is one of the top and we’re so happy to have both you and him as part of our family. Have a great week!

January 31, 2025

I have been buying and servicing vehicles here for years. I rely on Nissan of Cool Springs to keep my family moving. Nicholas is excellent to work with. He offers very helpful advice and is very communica More

by daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Nissan of Cool Springs responded

Good morning, Daniel, Thank you so much for the wonderful 5-star review and shout out to Nicholas in our service department. We appreciate your being such a valuable part of our Nissan family. Best!

January 31, 2025

Geoffrey- by far the best service person I’ve had in the 7 years I’ve had my car serviced at Cool springs Nissan. He is the very first representative of your service center to suggest that I become part o More

by Laura
Recommend Dealer
Yes
Employees Worked With
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Nissan of Cool Springs responded

Wow, Laura, We can’t thank you enough for giving such a great shout out to Geoffrey. He is indeed one of the best and we thank you for taking care of him in this way. Hope you have a fabulous year!

January 31, 2025

Awesome service. In and out in 30 minutes, car washed and ready to go. Thanks Geoffrey! More

by rob.boldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Nissan of Cool Springs responded

Thank you so much for the wonderful review you left Geoffrey, we all really appreciate you taking the time out of your day to do that. Have a great 2025!

January 29, 2025

Appointment was easy to make. Cost was exactly what they quoted. Car was ready when they said. No issues. More

by janieatnip01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Ritchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Nissan of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2025

Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. More

by Nancy1gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Nissan of Cool Springs responded

Good morning, Nancy, and thank you so much for the great review you left us. We love having you as part of our family here. You are always so kind and a joy to be around.

January 20, 2025

Samina Hunter worked very hard to get me in my new 2024 Nissan Rogue and helped me get my 2023 Nissan Rogue bought back due to the Lemon Law , where the dealership I originally purchased 2023 from was Newt More

by Tuckersy50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samina Hunter
Jan 22, 2025 -

Nissan of Cool Springs responded

Hello Tuckersy50 and thank you so much for the incredible review and shout out to Samina. We’re so happy she was able to take care of you. It’s inspiring to have someone as incredible and hardworking as she is, and we really appreciate you letting us know how well she took care of you. Happy 2025!

January 17, 2025

JR is a great source of knowledge and takes the time to explain what’s happening with my Xterra. Very helpful in keeping it on the road. More

by brian-k-smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Nissan of Cool Springs responded

Hello Brian, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Regards, Mark Hepler (615) 790-2500

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