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Nissan of Cool Springs

Franklin, TN

4.7
2,053 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,053 reviews

August 16, 2022

Best car salesman in Tennessee. Truly exceptional service. Can’t wait to buy another from LJ. More

by Zach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Lewis, Eric Roundy, Lamin "L.J." Jumu
Aug 19, 2022 -

Nissan of Cool Springs responded

Hello Zach, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Best Regards, Amber Amarx (615) 861-8514

August 14, 2022

I purchased my first vehicle from this dealership on the 5th of June and the process *could not* have been more transparent and open. Cameron, Connor and France provided the smoothest experience I could hav More

by RickClaytor3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : France G. Champassak, Connor Lewis
Aug 17, 2022 -

Nissan of Cool Springs responded

Hello Rick, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Best Regards, Amber Amarx (615) 861-8514

August 07, 2022

Great place to service your car. The staff was very helpful and worked on our schedule. More

by Bruce.madsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Carney, Darius Fields, France Champassak
Aug 09, 2022 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Regards, Mark Hepler (615) 790-2500

August 05, 2022

Purchased a new 2022 Pathfinder for my wife. Super friendly and knowledgeable staff! Great experience! More

by 2022Pathfinder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Lewis, Eric Roundy
Aug 07, 2022 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514

July 22, 2022

Everyone is really nice and helpful. LJ is an amazing person to work with and is always there for you. More

by Juan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu
Jul 25, 2022 -

Nissan of Cool Springs responded

Hi Juan, your wonderful feedback and rating mean a lot to us. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500

July 15, 2022

From the moment we got there, he attended to us immediately. He was very patient and helpful, and he made our car buying experience go very flawlessly. More

by yearlepe22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Nissan of Cool Springs responded

Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

July 14, 2022

This is the worst dealer EVER! Mark helper is a terrible manager and I will never come back. 4 plus hour waits for a oil change and the way he talks to his employees infront of cus More

by seer.strays_0l
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Hepler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Nissan of Cool Springs responded

Hi there, I would like to get some more details about your experience with us. Would you please give us a call at your earliest convince. The store number is 615-790-2500. Thank you, Amber Marx

July 11, 2022

These guys are totally lost! I bought a new vehicle and they can not get a new tag. They cannot keep their appointment schedules. I could go on and on… More

by Doug B.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Stacy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Roundy, France Champassak
Jul 20, 2022 -

Nissan of Cool Springs responded

Doug, Thank you for taking the time to let us know about your experience. It was wonderful working with you to address your concerns. Please, let me know if you need any additional help! Thank you, Amber Marx 615-790-2500

July 11, 2022

The saler there Cameron is very responsible and checks with me several times to see if my new car works well after sold me the car. It’s not my first time to communicate with vehicle salers, but he is the More

by Chunzhusong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 10, 2022

Just like all others only out to make a sale. Really hope I didn’t purchase a lemon. More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Flores
Jul 20, 2022 -

Nissan of Cool Springs responded

Lisa, It is our hope to set ourselves apart with superior customer service. If there is a specific concern, please contact us at your earliest convenience so we may better understand the situation. Thank you, Amber Marx 615-790-2500

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