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Nissan of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
2,105 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,105 reviews

March 04, 2023

Amber and Raj were both the best and so helpful. Very professional and knowledgeable about the Rouge. I would refer them to others. Your lucky to have them at your dealership! More

by Ronaldorvis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raj and T., Amber Marx
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Mar 07, 2023 -

Nissan of Cool Springs responded

Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Amber Amarx (615) 861-8514

March 04, 2023

Best car buying experience I have ever had! Everyone was very nice and extremely helpful. More

by LoriRigdon68
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darius Fields
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Mar 07, 2023 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 28, 2023

Celia was extremely helpful and was able find what we were looking for very quickly. Within a short amount of time we were test driving the vehicle we ended up buying. Everyone at the dealership has b More

by JP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike from Finance, Amber Marx, Celia Dukeshier
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Mar 03, 2023 -

Nissan of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 27, 2023

Marwan was great to work with! Highly recommended his services if you are looking for a vehicle. More

by Jenhome1973
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marwan Babiry
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Mar 02, 2023 -

Nissan of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 09, 2023

Professional,friendly & courteous, definitely recommend Nissan of Cool Springs if you are car shopping don't think you will be disappointed.I found exactly what I was looking for on their website was conta More

by gbrock420.gb.gb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Flores
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Feb 10, 2023 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500

January 26, 2023

Friendly customer service and made a good deal on a vehicle within an hour when other dealerships wouldn't. More

by Beth T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Fields
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Jan 30, 2023 -

Nissan of Cool Springs responded

Hi Beth, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

January 17, 2023

Used car inspection fee consist of what when you’re missing a 2nd key. Regret buy from here More

by j300zx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bishoy Rizk
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Nissan of Cool Springs responded

J300zx, we regret to hear that you had a negative experience with us. Not all cars that are traded in have 2 keys. We always pass the second key along to the buyer if we have that key available. We would like to have a better understanding about your experience. Please, give us a call at your earliest convenience. Thank you, Amber Marx

January 12, 2023

I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! More

by tracy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hoggatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 17, 2023 -

Nissan of Cool Springs responded

Tracy, We are very happy to have provided you with such a positive experience! Thank you for the 5-Star review and thank you for being the best part of our family!

January 11, 2023

Buying new car experience is excellent, but trading in your current car is not good. I would recommend that the dealership has a better policy for trade in car. More

by Phani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Nissan of Cool Springs responded

Phani, Unfortunately, the market determines what we can offer for a trade. We apologize for any misunderstandings. We always try to be fair in what we offer for a trade. Thank you, Amber Marx 615-790-2500

January 08, 2023

i highly recommend Vincent, he just wants you to be happy with your purchase, His Manager is a kind Gentleman who understands car values and fair deals. i’m hooked on this dealership and i will check her More

by tacdaddy2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Stokes
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Jan 10, 2023 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Jan 11, 2023 -

Nissan of Cool Springs responded

Hi Tacdaddy2, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Amber Marx

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