Nissan of Cleveland

Not what I hoped for Why don't we get the first year of scheduled maintenance for free? No explanation of how the warranty works. Can't chage phone while car is off. I f Why don't we get the first year of scheduled maintenance for free? No explanation of how the warranty works. Can't chage phone while car is off. I feel like I was pretty much forced into the car I bought... It is so standard for $20,000...Booooo! More

Horrible experience buying out of state Horrible experience here thanks to Jamie from used car sales. I put a deposit down on an Audi that they had in their used car lot and purchased a plan Horrible experience here thanks to Jamie from used car sales. I put a deposit down on an Audi that they had in their used car lot and purchased a plane ticket to come down to pick it up. I filled out a credit application and tried to get a hold of someone who could let me know my rates. I never received a return call about that. I called Jamie, my salesman, a day or so prior to my flight to confirm that we were good to go. The first time I called, I was told, "He has burgers in his hands; he will call you back." Tried calling a second time 3 or 4 hours later with another promise of a return call that I never received. I called a third time that day and finally got him on the phone. He said that the car had an issue and they sent it to the auction. If that was the case, why did you put off talking to me for 3 phone calls an entire work day, Jamie? I don't buy your "Oh, this just happened" excuse. I called the sales manager and of course got voicemail. I left a voicemail and was never called back. Thanks for the headache and useless plane ticket. More

it was a no stress purchase,simply great! i enjoyed the professional staff,they never pressured me,and answered all my questions! i couldn't ask for anthing better.i would defintley buy again i enjoyed the professional staff,they never pressured me,and answered all my questions! i couldn't ask for anthing better.i would defintley buy again from them! More

Unreal service The service department is hands down the best around. Quick courteous service. Have been there twice ,once to have a piece of trim fixed and because o The service department is hands down the best around. Quick courteous service. Have been there twice ,once to have a piece of trim fixed and because of the service we received we came back to have the oil changed. And once again received great service. More

everyone was very informative,and helpful! i couldn't ask for better service then i received at nissan of cleveland! amanda,and brittney were very helpful and informitive in me purchasing my ro i couldn't ask for better service then i received at nissan of cleveland! amanda,and brittney were very helpful and informitive in me purchasing my rogue! and chris making the transaction go very smooth.can't thank these people enough!!! More

Love Nissan of Cleveland It was great... we were satisfied with the service provided on Friday, June 15. We love NISSAN of Cleveland and will return when we need further serv It was great... we were satisfied with the service provided on Friday, June 15. We love NISSAN of Cleveland and will return when we need further service. More

Purchase of 2018 Nissan Rogue Our first dealing with Nissan and we were very pleased with everyone and they were helpful in all aspects.John Sands answered all questions in full th Our first dealing with Nissan and we were very pleased with everyone and they were helpful in all aspects.John Sands answered all questions in full that we asked.He was very friendly and honest.Amanda helped secure the loan making payments that fit our budget and Christopher Ratcliffe was professional in finalizing paperwork in a timely manner.We will definitely return and refer this company to others.Thank you all! We are loving our Rogue. More

Best of the best They helped me get the best price out of four dealerships. They were great!!! I was so please with the customer service and how I was treated! I could They helped me get the best price out of four dealerships. They were great!!! I was so please with the customer service and how I was treated! I couldn't ask for more More

Great sales person My first contact was a call to the dealership. I spoke with Amanda and she was very helpful and encouraged me to come in. I then received a call from My first contact was a call to the dealership. I spoke with Amanda and she was very helpful and encouraged me to come in. I then received a call from Britt who was a salesperson. I set up an appointment to meet her the following day. I had to change the time and Britt was not there. I met Charles and he was great. It was very hot and he didn’t care to walk around in the sun with me so I could learn the different options. He was honest and really made me feel at ease. he really made me understand what a good deal that I could get. I came back the next day and purchased the car. The finance part of this deal was the most stressful. I was not aware that they were going to try to sell me 4 different and new options. I got confused and overwhelmed. I would have appreciated advance knowledge of this. Something I thought would take 30 minutes took several hours. I would recommend maybe getting the extras decided prior to the final purchase so the customer doesn’t feel like they have to make a snap decision. More

contract I Was not happy with the contract, wasn't told about the rate of interest, or the pay off until last minute ,i dont understand why i will have to pay I Was not happy with the contract, wasn't told about the rate of interest, or the pay off until last minute ,i dont understand why i will have to pay full interest even if I pay the car off early More