Nissan of Cleveland

They called me in for the third time to make a trade and they lied they lied More

Very pleasant buying experience at Nissan of Cleveland. No pressure, friendly staff and service dept. Clarence was extremely helpful and genuine. Thank you all No pressure, friendly staff and service dept. Clarence was extremely helpful and genuine. Thank you all More

I was there on Jan.16 to have my car looked at.I over heard this gentleman talking rudely and browbeating an elderly woman ahead of me.Talk about ride.i told my wife we need to go elsewhere.if he called heard this gentleman talking rudely and browbeating an elderly woman ahead of me.Talk about ride.i told my wife we need to go elsewhere.if he called her a LIAR.who dose that More

New truck sold with manufacturing defect Bought a new truck cash December 16th 2019. The satellite radio wasn"t working. Called the dealership and they told my wife it takes up to 24 hours t Bought a new truck cash December 16th 2019. The satellite radio wasn"t working. Called the dealership and they told my wife it takes up to 24 hours to get it turned on. Okay. 24 hours pass still not working. So we have to take it in. Service tech tells us he dosen"t know whats wrong. Service manager says he"ll pu in a call to Nissan. We finally have to call back up there. Well the service manager tells us he hasn"t heard from Nissan so he didn't bother to call us. 2 WEEKS LATER I HAVE TO CALL NISSAN CORP. They gave me a case number and said I could take it to another dealer for service. Nissan East in Chattanooga. Took the truck in and the service tech found a short in the antenna assembly. IN 1 DAY! Very dissapointed in the way we were treated after the sale. More

Here's a story to show you sometimes you have to walk on dealerships that are unwilling to work with you. So I got up today with the goal of getting something with better economy and a lower payment. I chos dealerships that are unwilling to work with you. So I got up today with the goal of getting something with better economy and a lower payment. I chose Nissan of Cleveland because of the closeness to my house and I know some great people employed there. I used to work for the Watson family back years ago and thought prett highly of how they conduct business. The salesman was great to deal with and I figured this would be easy come and go deal. I gave a box to fit the loan/car in and to my dismay the "manager" shannon couldn't hit it (should had been easy) even though it was reasonable terms imho. They had this blue versa advertised @ 16,249. Well they come out at almost 20k with there price I was informed they can't sell it at the prices on there website... (False advertising?) Then act like he is doing me a favor because my loaded out turbo Sentra is apparently worthless (lmao) he basically told me if I could get a better deal to go there (don't want my buisness? Again lol) So recap I've got a awesome credit score I've got a great job I wasn't belly up in the sentra (Why did I get "ran" off by a "manager" in Cleveland) So I called Nissan of Chattanooga east, gave them the same box to fit, and guess what they made a sale tonight.. because they made it work , they sold the car at what it was advertised at. They stayed late and we're nice and professional. Amazing isn't it. So if your interested in a Nissan drive on by Cleveland . More

I had a salesman and his manager flat out lie to me. Very shady here. They have employees recommending their own dealership on on Facebook shady here. They have employees recommending their own dealership on on Facebook More

!!!!! Best buying process and best salesman ever!!! So happy I came to Nissan of Cleveland, I honestly didn’t think i could afford a car from a dealership, I drove through the lot to look at cars and Ja So happy I came to Nissan of Cleveland, I honestly didn’t think i could afford a car from a dealership, I drove through the lot to look at cars and James approached me, super friendly and professional, made me feel appreciated and wanted when other dealerships just brushed me off, James brought me in and took care of me, got me approved on a Nissan Sentra, It turned out to be the perfect car for me, He knew what I needed!! The managers were super professional and made me feel so welcomed. Have recommended all my friends to Nissan of Cleveland!! More

Nice experience! James last name Russian lol was a great, personable salesperson, not pushy or overbearing. Gavin was wonderful as well. The process was easy and the s James last name Russian lol was a great, personable salesperson, not pushy or overbearing. Gavin was wonderful as well. The process was easy and the staff helpful and friendly. More

Talked down to! I called here wanting to know if they had any Nissan Frontiers in the Pro-4x trim with a manual transmission and Cory the salesman told me that they m I called here wanting to know if they had any Nissan Frontiers in the Pro-4x trim with a manual transmission and Cory the salesman told me that they made no such thing. He said that he had been working there for 6 years and that a Pro 4x with a manual transmission didn't exist and that I basically did not know what I was talking about. Yes they do exist jack*ss! Maybe you ought to learn Nissan products better. More

Bad customer service Had our 2017 Altima towed into the dealership with the transmission out it only had 40800 miles. They tried blaiming it on us. They ended up having to Had our 2017 Altima towed into the dealership with the transmission out it only had 40800 miles. They tried blaiming it on us. They ended up having to put a new transmission in but once we got it back it was filthy had grease all on the driver side. We spoke with Shannon the manager he didn’t act like he cared. We also tried trading it in cause it’s almost out of warranty but they didn’t want to entertain that idea. My husband was told to go “ wrap it around a tree” we then drove the car and it drove really bad. Kept acting like it wanted to die it shifted weird and would hesitate. So I spoke with the GM and the dealership downtown Chattanooga we were then advised to continue to drive it for 1,000 miles because it’s supposed to adapt to our driving... So we decided to trade it in and now we have brand new vehicle... I will never go back to this store.. the way we were tested was very unprofessional. More