Nissan Of Union City

BUYERS BEWARE! HORRIBLE CUSTOMER SERVICE! I purchased a vehicle from this unprofessional dealership about a year and a half ago. At the time of trade in we were told that we would get more fo I purchased a vehicle from this unprofessional dealership about a year and a half ago. At the time of trade in we were told that we would get more for our trade in than what they actually put down on paper. Also, we could have gotten a MUCH BETTER DEAL somewhere else (always do your research before purchasing a vehicle). I have been calling this place for over 2 months now inquiring about the process to get my GAP insurance refunded and they will NOT return any of my phone calls. I have also emailed the floor supervisor with no response. To top it all off, each time I call the receptionist hangs up on me after laughing and placing me on hold. She’s absolutely incompetent and useless! I wouldn’t recommend this place to my worst enemy. SAVE YOUR TIME & MONEY AND GO TO A REAL (& PROFESSIONAL!!!!!) CAR DEALERSHIP! I will be contacting corporate. More

Douglas Brown was a blessing to us. With doug brown and Nissan of Union City was phenomenal I am so appreciative that I chose this dealership I worked with Douglas Brown he was amazing a With doug brown and Nissan of Union City was phenomenal I am so appreciative that I chose this dealership I worked with Douglas Brown he was amazing and help me to obtain my vehicle stress-free as promised I recommend anyone if you want an awesome car buying experience ask for Douglas Brown. More

Dont waste your time Had my car a year (Altima 2016 used) and it’s out of warranty. When purchasing the car I asked for an extended warranty and the finance manager decli Had my car a year (Altima 2016 used) and it’s out of warranty. When purchasing the car I asked for an extended warranty and the finance manager declined me stating that I was not in a position to receive the extended warranty that I was lucky that I was even approved for the car. I had to beg for GAP and he mad me pay for my GAP cash upfront $500. Also when I called my finance company to see if they had additional options they stated that those instruction about extended warranty was not true that they would have went through another company not them. At that point I did not understand why the finance manager had me lie to the finance company about the type of car I was receiving if I would not be covered. Basically I was taken advantage of and it worked on their end because now I am screwed out of a car unless I come up with the funds to fix the issue. Nissan said it’s nothing they can do, you have to buy a $3500 transmission. I do not know much about repair to cars but my car is calling for a sensor and I'm not sure why my sensors can not be replaced vs the entire transmission! Call consumer affairs and they had an attitude told me there was nothing they could do and hung up on me. I will be taking this to the next level. My voice will be heard and something will be done. I would have never spent my money with them knowing I would have to deal with such poor service and attitude!Please do not put yourself in my situation stay away from Nissans(CVT) they are NO GOOD! Terrible customer service and they will do NOTHING to help you. More

Excellent service They worked hard to get me in a car that I would like even stayed after closing hours. Will be coming back I the future. They worked hard to get me in a car that I would like even stayed after closing hours. Will be coming back I the future. More

Great!!! Thanks to Doug I was able to get into a great car. My experience was great. He is an amazing salesman. Very helpful. I Love my car! Thanks to Doug I was able to get into a great car. My experience was great. He is an amazing salesman. Very helpful. I Love my car! More

Fun!!! Doug was an amazing salesman. He was understanding and made sure that my car needs were met. He truly made me feel comfortable with deal and he made m Doug was an amazing salesman. He was understanding and made sure that my car needs were met. He truly made me feel comfortable with deal and he made me feel like family. Thanks Doug. More

Mr. Doug Brown. was wonderful. We want to thank him so much Mr.Doug Brown make. It so comfortable and helpful and everyone also wasgreat and so friendly But the hard work Doug Brown did for us. we alway be grat Mr.Doug Brown make. It so comfortable and helpful and everyone also wasgreat and so friendly But the hard work Doug Brown did for us. we alway be grateful From very first day come in to dealership. Mr. Brown. Was wonderful appreciate him for all he did for us thanks. again from the Hills More

Amazing! We all have purchased a car before, but this hands down was the quickest and friendliest experience for me. From my sales person Joyce, Mark the finan We all have purchased a car before, but this hands down was the quickest and friendliest experience for me. From my sales person Joyce, Mark the finance guy, all the way to Monique in Cx service who showed me how to operate the Bluetooth in my new 2018 Sentra. My experience here at Nissan of Union City was truly AMAZING! I will definitely purchase from here again Sincerely, thank you all J. Smith More

Bad Business i went in to buy a Nissan. As a Nissan owner for 10 years I know how they are priced. However, I was told that a Toyota would be comparable by the sal i went in to buy a Nissan. As a Nissan owner for 10 years I know how they are priced. However, I was told that a Toyota would be comparable by the sales person. Nor fully versed in the brand I agreed to see one and ultimately purchase one. Only to find out not even 24 hours later that it was priced near $6,000 dollars over fair value. Upon returning to the dealership within 24 hours, I was literally told I was stuck with the bad deal. I asked to speak with a manager and was told that I can do a trade in but I would have to roll over that negative equity. Ridiculous! Why would a well known dealership sale someone a car with that amount of negative equity. As always anyone with power is out of town or sick. In addition the finance person falsified information and misreported my monthly mortgage payments in addition to other things to make sure that I got approved for the loan. Please avoid this dealership, they only care about sales. They have know loyalty to customers and they don’t stand behind there merchandise, yet you will hear a thousand of radio commercials about how they are so great and community focused. The whole support your local community or economy is just good branding and a way to get you in. To make matters worse I now hear a knocking in the engine of a vehicle purchased just three days ago at a ticket price of $23,000 dollars from Nissan South of Union City. So disappointing and frustrating. More

Extrodinary Shakeem gave extrodinary customer service. I went in for a new car and left with two cars. Would recommend him to all family and friends. Shakeem gave extrodinary customer service. I went in for a new car and left with two cars. Would recommend him to all family and friends. More