Nissan Of Union City

I really appreciate the attentiveness of Melissa my service agent. Melissa seems to really care and get the job done. You can't ask for much more! service agent. Melissa seems to really care and get the job done. You can't ask for much more! More

The worst experience I have ever had, I worked with a sales person all day to purchase a car, at the end of the day there was a issue in finance. The sale person went off on the finance guy in front of m sales person all day to purchase a car, at the end of the day there was a issue in finance. The sale person went off on the finance guy in front of me. The sales person toke me to back to her desk and continue to talk about the finance guy. I was given the car to go home. The next day I decided the experince was so bad I was going to return the car. When I got to the dealership the keys to my trade could not be found. I returned home with the car I was told the sales person would call me the next morning. I never received the call.I decided to drive back to the dealership which was more than an hour from my home to return the car. before I went to the Nissan dealership I decided to stop at the Toyota dealership across the street. When I drove up I felt welcome and the sales person was so nice to me. The sales floor was professional. They worked a deal on the car for me which was much better than nissan had done. I went home with my new car and my financing was approved. At 10:00pm a man came to my door stating he was there to pick up the car my financing had been turned down. I asked him if he had my trade with him he said no. I asked him to show me the declaration stating I had been turned down he could not provide anything but threaten to call the police. He also stated he was sent to my home by the owner. As I began to ask more questions I found out the General Sales manager was angry with the Toyota dealer for selling me the car,and had sent the man to my home to upset me. I had been told I could buy any used car from either dealership. This was one of the worst forms of harrassment and disrespect for a customer I have ever seen. Then the sales manager got on the phone with me and told me I had stolen the car and I needed to bring it back. Horrible experience. The next day I found out my financing had not been turned down but in fact had been approved with 2 lenders they just wanted me to buy the car from them. I am a Realtor and would never send any of my customers to go to Nissan Of Union City. More

Great place and I love my Armada. My wife loves it even more. I will and everyone I can to Nissan of Union City. Great job! more. I will and everyone I can to Nissan of Union City. Great job! More

Having delt with Union City since moving to Atlanta area 7 years ago and used the service department numerous times I wanted to purchase from them. The clutch in the Maxium I owned, after 150,000 miles we 7 years ago and used the service department numerous times I wanted to purchase from them. The clutch in the Maxium I owned, after 150,000 miles went. Toby Rivers was recommended to me and we begin working on the purchase of a 2011 Altima. Everyone was very friendly and helped in working out the finacing. The dealership has always been very clean and waiting on service work to be done has been fast and always informative on what was requested. Melissa in the service dept. has also been a great help the times at the service dept. I would recommend Union City Nissan to other buyers. More

I needed another car, but I was hesitant to finance car. Toby helped get the car I wanted and a payment I could afford despite my credit challenges. Toby helped get the car I wanted and a payment I could afford despite my credit challenges. More

I'm a sales professional in the software industry. I'm sensitive to the image of "sales people" and in my industry I like to become a Trusted Advisor to my customers. So I very high expectations of other sensitive to the image of "sales people" and in my industry I like to become a Trusted Advisor to my customers. So I very high expectations of other sales professionals. Toby definitely met and exceeded my expectations as a Trusted Advisor. On my first visit I was simply interested in driving several models of cars to get an idea of what I wanted. Toby took plenty of time allowing us to drive several models. And he knew up front that on that particular day, I was "just looking". However, I was impressed by that fist visit enough that I made a second visit about a week later. I'm a bit larger than the average person so headroom is crucial to me. I don't fit in just any car. On this second visit I think we pulled about 8 different cars to try to find exactly which model (sedan vs. coupe) would work with the right options (sunroof vs. no sunroof). Of course I actually declared I wanted the "impossible" build of cars. They simply don't come that way from the factory at all. However, after about an hour of my indecision, I figure out the minimum things I wanted and the options that I didn't mind. After a 10 minute jog up the hill Toby returned with the perfect car. It would become MY car. I intended to return later that night to finish my transaction but a personal tragedy happened and I couldn't return for four days. That didn't matter to Toby. He held the keys for me until I was ready. On the third trip I was ready to buy. I was happy to see that everyone had enjoyed a family-style Thanksgiving buffet that day. I had already secured what I thought was a good deal on financing. My credit isn't perfect but it is pretty good. Funny thing was the "dealer's credit" was a better interest rate and better terms than my bank's offer. After a short hour of finishing off the paperwork I had my first new car in a long time. I can't stress how pleasant it was to transact business with the folks at the dealer in general and Toby specifically. At no time was there any pressure. They didn't "sell" me a car. They enabled me to buy exactly what I wanted. And after a month of owning the Nissan Altima, it is exactly what I wanted. Without question I'd send anyone here to buy a car from these folks. More

My credit was horrible and I was just out of Bankruptcy. I went online and applied at this location and was contacted promptly by Mr Rivers. He was very kind and made me feel he was concerned about helping I went online and applied at this location and was contacted promptly by Mr Rivers. He was very kind and made me feel he was concerned about helping me. This salesman treated me with great respect, as if I had as much money as anybody else and I had almost nothing. He got me into a nice 2010 Toyota Corolla LE which I just love. It was more than I expected with my credit and he made it happen without a downpayment with a great Bank. I will be forever grateful to Nissan South and this excellent saleman. This car was really needed and Mr Rivers took a lot of stress out of my life by making it happen. I can not thank Mr Rivers and Nissan South enough. (I just proudly paid my 1st car payment) Thanks again, Sincerely, Angelia More

This Dealer has to be one of the Best dealers, I've been to a in a while. Terrell Was so knowledgeable about everything. At first when Elijah put me with Terrell, I thought WAIT! I'm not working with Him (E to a in a while. Terrell Was so knowledgeable about everything. At first when Elijah put me with Terrell, I thought WAIT! I'm not working with Him (Elijah). Because when spoke with him on the phone initially he was so helpful and informing as well as a great since of humor, that I found myself not being able to wait to get to the Dealership. And when I came I felt a lil mad but Terrell was the exact same way which made me feel so comfortable, and when I purchased my new Nissan Versa Sedan 2012, The General Manager Taurus came and thanked me and welcomed me to the Nissan Family. Very awesome experience. More

Overall experience of trying Nissan of Union City's "Guaranteed Approval" very poor and would not recommend to anyone. Left sitting at table for two hours after told a deal was approved only to find o "Guaranteed Approval" very poor and would not recommend to anyone. Left sitting at table for two hours after told a deal was approved only to find out that it wasn't. Vehicle for trade had hood hydraulic broken during appraisal. Returned a week after initial visit due to different salesman having another approval. Told that our personal information (SSN, DOB, Address, and last two earning statements) had been taken home by our original sales person from a week ago and had lost, left at home, left in car, couldn't find or produce. Felt like a scam from the beginning. Phone messages and emails sent to owner, sales managers, and operations managers never returned. STEER CLEAR OF THIS DEALERSHIP - CHECK ALL REVIEWS BECAUSE THEY ARE ACCURATE. More

I went to this dealership to trade in my car for a new Maxima. Deal couldn't go through with my credit and the amount owed. (No problem.) I purchased a Sonata instead. Instead of selling me the Sonata for Maxima. Deal couldn't go through with my credit and the amount owed. (No problem.) I purchased a Sonata instead. Instead of selling me the Sonata for blue book, they hiked up the price of the Sonata, and made the paperwork look as though I placed a "down payment" on a car - when I didn't. Bottom-line - the dealership is crooked when it comes to deal. WAIT! There is more. They asked me a 10-day pay -off on my car. Its been almost a month and they haven't paid-off my car. The temporary tag on my Sonata expires in 12 days and my county registration office haven't received the application for my title. I called to speak with the sales manager who gives me this excuse "Well, normally we ask for a 30 pay-off". I don't care what you normally ask for, I'm telling you what you did! How does "normally" help me? My experience is this: "Nissan of Union City" is there to make money. That's it. They assess your need and determine to how to make money from you. I don't think its personal but if you are looking for a dealership that is there is to help you and portraits good customer service - this is NOT the place. They run heavy advertising on the radio because of their reputation of milling large volumes of customers in - to make money. This is NOT the dealership to establish a long-term working relationship with. More