Niello Volvo of Sacramento - Service Center

Great customer service. Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs. Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs. More

We always rely on Matt to keep our XC60 in tiptop shape. Friendly, courteous, and knowledgeable. Can’t ask for more from a service advisor. When we purchase our first EV, Matt, and Jorgen in sales, are the Friendly, courteous, and knowledgeable. Can’t ask for more from a service advisor. When we purchase our first EV, Matt, and Jorgen in sales, are the reason we will buy from Niello. More

We had an awesome experience at Niello Volvo. They were able to get us in a car and worked with our credit union to get us the best deal for our situation. I will definitely recommend my friends They were able to get us in a car and worked with our credit union to get us the best deal for our situation. I will definitely recommend my friends and family!! More

Excellent followup on making sure the needed part was ordered. Promptly scheduled a followup appointment. ordered. Promptly scheduled a followup appointment. More

They identified and fixed the problem quickly. They also reviewed my vehicle history and discovered my service plan. Excellent service both mechanical and administratively. Help in all aspects, They also reviewed my vehicle history and discovered my service plan. Excellent service both mechanical and administratively. Help in all aspects, I truly appreciate that. More

Everyone is really professional, kind and helpful. They make the experience seamless and super easy. They make the experience seamless and super easy. More

The guys can't be bothered to look farther than the oil drain plug and filter. Glorified quick lube technicians. The service writer is just the xxxx. drain plug and filter. Glorified quick lube technicians. The service writer is just the xxxx. More

Edgar is a true professional through and through. As a service writer, he exemplifies excellence by never cutting corners and always ensuring that every detail is checked off. As a salesperson myself As a service writer, he exemplifies excellence by never cutting corners and always ensuring that every detail is checked off. As a salesperson myself, I deeply appreciate Edgar’s thoroughness, especially at delivery. He explained all the details about the service, reminded me of my tire air pressure, and ensured the service sticker was updated for my next visit. Even though he knows I’ve been a loyal customer to the dealer for every service, Edgar takes the time to cover all the basics, leaving no stone unturned. I specifically chose Edgar as my service writer after two prior visits where he went above and beyond to help me with issues—despite not being my assigned writer and with no immediate benefit to him. Edgar’s professionalism, attention to detail, and dedication to customer care deserve recognition. He sets the standard for excellent service. More

Even though I did not purchase my Volvo from Niello, they did work under warranty with great interest and dedication to my plight. I would whole heartedly recommend their service department and particularly did work under warranty with great interest and dedication to my plight. I would whole heartedly recommend their service department and particularly Shaun Dortch who kept me appraised of the progress. Class act. More

MATT IS THE BEST, I ALWAYS PREFER TO GO THRU HIM FOR MY SERVICE APPOINTMENTS. SERVICE APPOINTMENTS. More