Niello Volvo of Sacramento - Service Center

Friendly, efficient and everything done as promised…. and earlier sooner than stated when checking in. Great staff and nice waiting area. and earlier sooner than stated when checking in. Great staff and nice waiting area. More

Niello Volvo of Sacramento always provides exceptional customer service. I have continued to bring my cars there for over 10 years. Matt Jeffery is my preferred advisor. He is always professional, and I customer service. I have continued to bring my cars there for over 10 years. Matt Jeffery is my preferred advisor. He is always professional, and I enjoy working with him. More

I am so confident in the quality and care at Niello Volvo every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mi every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mind. Kudos to the front of house and back of house for all you do to take care of guests! More

The staff is very friendly and professional! Matt is super when it comes to costumer service!! Great place! I’ve been going there for the last eight years, very pleased!! Matt is super when it comes to costumer service!! Great place! I’ve been going there for the last eight years, very pleased!! More

Matthew really is my go-to person at Niello when it comes to my Volvo Service. My last service was for a 70K and, unfortunately, the second windshield replacement this year (thanks California roads!). Ma to my Volvo Service. My last service was for a 70K and, unfortunately, the second windshield replacement this year (thanks California roads!). Matthew was 100% on my side for any and all repair work, making sure that things that needed to get done were done properly. He always listens to my little quips about little things on the car, but even in the case of a loose bracket on the moonroof that was causing the pinch sensor to trigger, he spotted it rather quickly and had it fixed by the team in no time. Volvos (and Niello) aren't exactly cheap to maintain once the warranty period ends. I purchased a CPO XC90, along with an extended warranty and so far any concerns I've had are getting taken care of. While not related to my service trip: I do wish that Niello had more CPO vehicles. There are many deals through Costco that come up for used, but the cars need to be Certified. The Bay Area dealers seem to have a bunch of them, but I find them hard to come by here in Sacramento. More

Friendly, efficient and helpful. The number of long term employees attest to the quality of the dealership. The number of long term employees attest to the quality of the dealership. More

Nice selection of vehicles. No pressure sales. Nice lobby. Thorough service department team. So far so good. No pressure sales. Nice lobby. Thorough service department team. So far so good. More

Very friendly and accommodating. Wish you were closer to where I live as I had to come back 2 days later as the tire wasn’t available that needed replacing. Wish you were closer to where I live as I had to come back 2 days later as the tire wasn’t available that needed replacing. More

I recently took my car in for a windshield replacement and routine service, and as always, Amy was exceptional. From the moment I arrived, the entire process was handled with professionalism and efficienc and routine service, and as always, Amy was exceptional. From the moment I arrived, the entire process was handled with professionalism and efficiency. Amy kept me informed every step of the way, ensuring I understood what was happening with my vehicle and that all of my concerns were addressed. Her communication is top-notch—whether it was updating me on the progress or explaining details about the service, I never felt left in the dark. She made the experience smooth and stress-free, and I left feeling confident that my car was in good hands. It’s rare to find such a high level of consistency in customer service, but Amy and her team continue to exceed expectations. I highly recommend her for anyone in need of car service. You won’t be disappointed! More

The service team at Niello Volvo is excellent. I got my car serviced. Had a great time talking with the service advisor. I will be returning for my next visit. I got my car serviced. Had a great time talking with the service advisor. I will be returning for my next visit. More