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Niello BMW MINI

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
407 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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2020 Fulton Ave

Sacramento, CA

95825

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Showing 407 reviews

January 22, 2025

Niello dealers have provided a great experience. We previously purchased a vehicle from Neillo Audi then returned to Niello BMW for our second consecutive purchase. More

by racerrex90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erika Paleny
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHAD WESSLING
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Georgio Seruge
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Jan 22, 2025 -

Niello BMW MINI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 19, 2025

excellent helpful creed help and patience we’re great tank you so for all your help More

by MEZAMORA62
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Creed Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lonchar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Niello BMW MINI responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Creed met your expectations. Thank you again for choosing Niello BMW MINI. We look forward to having you as one of our valued customers for many more years to come! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 18, 2025

Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market More

by Senior
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Creed Cate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Fonseca
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Paleny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lonchar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Niello BMW MINI responded

Thank you Senior for your feedback, Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market tracking device that is free and included with the Mini App. 2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years. 3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges. 4. Complete rip-off. The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements. The finance team is trained to go over all product options for you and YOU choose what is best for you. YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE. The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are? The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and piece of mind. As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday. I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur. If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you. thank you DAVID SOTOMAYOR Business Development MGR. DAVID.SOTOMAYOR@NIELLO.COM 916-971-2131

Jan 18, 2025 -

Niello BMW MINI responded

Thank you Senior for your feedback, Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market tracking device that is free and included with the Mini App. 2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years. 3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges. 4. Complete rip-off. The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements. The finance team is trained to go over all product options for you and YOU choose what is best for you. YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE. The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are? The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and peace of mind. As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday. I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur. If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you. thank you DAVID SOTOMAYOR Business Development MGR. DAVID.SOTOMAYOR@NIELLO.COM 916-971-2131

Jan 18, 2025 -

Senior responded

Yes. I would like to be refunded for the extra add-on of a tracking device that does not exist. I would like to be refunded for the 10 year extended warranty which is only 6 years and while we are at it the extra service contact i was charged. Are you willing to do that? I am a disabled senior and feel like I was taken advantage of.

January 14, 2025

Their sales people for NielloGo online sales are great! They will get the answers to all your questions, take additional photos of the car if there’s something specific you want to see, and even offered to More

by Lady D
Recommend Dealer
Yes
Employees Worked With
Michelle Pyle, David Webb
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Jan 14, 2025 -

Niello BMW MINI responded

Lady, Here at Niello BMW MINI, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 13, 2025

Don't know Brian Lonchar or met him. Fernanda was great as was Diane. Curtis not so much. More

by 101_4dps
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Ringle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fernanda Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Niello BMW MINI responded

Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 07, 2025

Thank you, good job. Fatima is awesome, no pressure, easy to deal with. Not sure who Curtis is. More

by BRUNOMIGUELCOSTA
Recommend Dealer
Yes
Employees Worked With
Fatima Fonseca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Niello BMW MINI responded

Thank you so much for your kind words, Bruno, and for taking the time to leave us this wonderful feedback! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 05, 2025

Creed was responsive and helpful. My only wish was that answers to my questions were more direct in order to save me time to complete this transaction. More

by RMGIORDANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Creed Cate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Paleny
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman on the lot that escorted me to my car was extremely personable and helpful. Blanking in his name (Gerardo?), though. He was organizing the most recent drop off of new vehicles and was very helpful in locating my car.
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Jan 06, 2025 -

Niello BMW MINI responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 27, 2024

Justin was extremely helpful and thorough, made the car buying process seamless and very painless! Would definitely recommend anybody to Niello BMW and Justin and Tony! More

by LBEAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
TONY ALEXAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Niello BMW MINI responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Justin and Tony, and we look forward to working with you again. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 27, 2024

Swapped my 2023 iX for a 2025 model that had all the features important to me and really pleased with the attention to detail that I received from Ali More

by HSEHMI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ali Poursead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Niello BMW MINI responded

Thanks for sharing your thoughts about your experience with Ali here at Niello BMW MINI. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 26, 2024

Poor business customer service. Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I More

by BENNIE856
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Creed Cate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Fonseca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Paleny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Watts
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello BMW MINI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

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