Niello Acura

I first heard about this dealer from eBay, when they listed a certified-preowned car that I was looking for. Then I emailed Gary asking for detailed information. He always gave me replies quickly to ad listed a certified-preowned car that I was looking for. Then I emailed Gary asking for detailed information. He always gave me replies quickly to addressed my questions. Elizabeth in the Finance Department is most helpful in preparing documents for me to register the car in Maryland. She always sent mails overnight, even included reply envelope with overnight postage. This is the first time I bought a car online without seeing it first. I was a little anxious at the beginning. But it turned out to be a great experience. More

I purchased a used 2005 Acura RL almost 8 months ago from this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of me. It is hard to find this level of customer service at most businesses today. Keep up the good work, Niello! More

I have had many dealership experiences that were an absolute nightmare and the team at Acura made leasing a new car by far the best experience ever!!! They are wonderful and I can't wait to Do more bu absolute nightmare and the team at Acura made leasing a new car by far the best experience ever!!! They are wonderful and I can't wait to Do more business with them in the future :) More

We went to the dealership to look at cars. Our salesman Paul did not pressure us at all. He let us knows all of our options with different models and years. He was patient with our decision making process Paul did not pressure us at all. He let us knows all of our options with different models and years. He was patient with our decision making process. He told us up front what we would be Looking at with all the extras that could go along with a sale. The finance manager, Elizabeth kept with the same tone of the sale, explaining everything and even keeping the kids entertained as well. We left the dealership with what we wanted, a price we were comfortable with and an overall feeling of satisfaction with the whole process. We would recommend the dealership to others! More

From the minute I walked on to the dealership, Aaron greeted me with a friendly smile. He was easy to deal with and answered all my questions I had. That day I was not going to buy, but his follow up an greeted me with a friendly smile. He was easy to deal with and answered all my questions I had. That day I was not going to buy, but his follow up and eagerness to help me into the exact car I wanted made me come back the next day to buy my new Acura from Aaron! I appreciated everything him and my finance guy did for me, this will not be my last Acura. More

Aaron was great to work with...he answered all of my questions and promptly followed up with me to ensure that all my needs were met. He was very communicative and provided me with answers while I was questions and promptly followed up with me to ensure that all my needs were met. He was very communicative and provided me with answers while I was going through the research process. A big THANK YOU to Aaron for helping me! I love my new car!!! More

We haven't bought a new car in 8 years. Technology has changed so much in that amount of time! I was sold on the RDX by it's ability to make me feel safe at the wheel. Thank you to Chris Knutson for tak changed so much in that amount of time! I was sold on the RDX by it's ability to make me feel safe at the wheel. Thank you to Chris Knutson for taking the time on the test drive, to really make me understand how great this car is compared to the other competitors. I was sold and did buy my dream car. However, there are so many commands if you get the "technology package", that you need to have a class! Chris really encouraged me to call him up and set up a time to meet with him and go over all the (buttons). I took him up on it and spent (the first 1 hour) in my new car going over the commands that were the most important to me. I went home that day knowing that I had made the best decision ever! Chris was very patient and knowledgeble about all of the car's capabilities. I will probably be back to get another tutor session if I have other questions, and I have no problem calling Chris up again. He is very open to instruction, and I feel--really wants me to know the car! He is not just a "salesman", but a "serviceman" as well. More

I went to Niello to just 'check off' on the ILX and was really on my way to Hyundai to buy a new Veloster - sporty and wanted the 38 mpg for new commute, however after 2 visits at Hyundai (roseville) I fou really on my way to Hyundai to buy a new Veloster - sporty and wanted the 38 mpg for new commute, however after 2 visits at Hyundai (roseville) I found the staff was really horrible - arrogant and not helpful... I met mike at Niello and my experience with Mike was so polar opposite and positive that i stayed and kept looking at the ILX. Mike and the entire Niello atmosphere was so different than others i had experienced i was shocked to be honest. No gimmicks, no games, no pressure - really refreshing. My finance guy Brian was equally as easy and nice to work with as well. My experience was beyond expectations and the reason i stayed at Niello and paid a bit more to buy the ILX - which i love and am very happy about. I have heard good things about this dealership, but now i can say i have experienced the difference. Great job Niello - unique car buying experience that breaks all the stereotypes. More

I recently purchased my Acura Tsx from this Niello Acura and am very happy with it and pleased with the professionalism and exceptional service I experienced while working with Paul Patillo. Paul was very p and am very happy with it and pleased with the professionalism and exceptional service I experienced while working with Paul Patillo. Paul was very patience as I asked a million questions and spent some time making my decision. He was very attentive and made me feel comfortable every step of the way. Thank you Paul and Niello Acura! More

From the initial sales, dealing with Aaron and Brian, to the outstanding service, dealing with Mike and Chris, our experience has been fantastic. This is our first Acura (TXS Wagon), and I believe that it the outstanding service, dealing with Mike and Chris, our experience has been fantastic. This is our first Acura (TXS Wagon), and I believe that it will not be our last. We would gladly return to Acura Roseville for sales, and will continue to return for its excellent service. More