Niello Acura

It was a pleasure to do business with Niello Acura. Excellent customer service. Thank you! Excellent customer service. Thank you! More

New Sales person Rich was great! Very friendly, respectful and as helpful as he could be. I was very disappointed in how we were treated by Pedro and Ronald - admittedly my husband Very friendly, respectful and as helpful as he could be. I was very disappointed in how we were treated by Pedro and Ronald - admittedly my husband was suspicious and annoyed and agitated by two things and let them know it - (background story, we drove up from Bay Area arriving at 6pm on a Sat. night after 2 hours of traffic, stayed until approx. 10:30pm, no dinner and then had to drive back arriving home at midnight) - so a lot of grumpy people on both sides…EXCEPT for Rich! What a nice guy…but geez! We are the customer buying our first car in a decade!!! I know how to de-escalate, but these guys decided to be get annoyed and defensive immediately instead of calmly trying to explain their logic or need for documents to be signed - it was SOOOOO uncomfortable - honestly, I could have done a WAY better job then those two. Let’s be honest, they knew they “had us over a barrel” because we really wanted the car, and we do love it - it’s beautiful and we’ve loved our Honda for 20 years so we know we’ll love the Acura MDX, but what a bad taste I have in my mouth after that testosterone stand off… I loved Rich though!!!!! Don’t let him loose his “new guy” essence!! Oh, and we really liked “Dave” who answered our initial online call and reached out to Niello quickly and got us set up to view the car - REALLY nice guy!! Please tell him I said so. More

Excellent customer service. The transaction was easy. Great Staff. Will for sure buy my next car from this team The transaction was easy. Great Staff. Will for sure buy my next car from this team More

Positive experience leasing a car. Brian Wood was very helpful and professional. The entire experience was very professional. Brian Wood was very helpful and professional. The entire experience was very professional. More

Great experience purchasing new vehicle from Niello Acura. Arty was very helpful throughout the purchasing process. Acura. Arty was very helpful throughout the purchasing process. More

Chris Knutson was very attentive and helpful. He was busy the day we drove up but he made sure to answer all my questions and keep up updated on the process. Chris was also very quick to respond He was busy the day we drove up but he made sure to answer all my questions and keep up updated on the process. Chris was also very quick to respond to my calls after the purchase. Bijan in the finance department was very helpful as well. More

Best dealership experience so far. Everyone was great to work with. I appreciated the through test drive experience which helped me experience most of the cars features. Everyone was great to work with. I appreciated the through test drive experience which helped me experience most of the cars features. More

My experience at Niello Acura was great! ! The staff were amazing, kind, helpful and fun to work with!! It was definitely one of the best car buying experiences I have had!! ! The staff were amazing, kind, helpful and fun to work with!! It was definitely one of the best car buying experiences I have had!! More

The experience I had at Niello Acura was very pleasant,fun, easy and not stressful pleasant,fun, easy and not stressful More

A wonderful buying experience! Johnathan was great and very knowledgeable. Our loan officer was also great and worked hard to get us the right loan for us. Johnathan was great and very knowledgeable. Our loan officer was also great and worked hard to get us the right loan for us. More