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Niello Acura
Roseville, CA
1,000 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 1,000 reviews
Verified Customer
May 14, 2023
Always a great experience. My service advisor Spencer keeps me updated throughout my stay. Service was completed faster than promised. My service advisor Spencer keeps me updated throughout my stay. Service was completed faster than promised. More
by MFISCHER06
Employees Worked With
Spencer Penrose
May 14, 2023
Daniel was very kind and did a good job explaining the features of the vehicle. He was also easy to deal with regarding financing decisions. features of the vehicle. He was also easy to deal with regarding financing decisions. More
by KDLINDGREN
May 14, 2023
My experience was wonderful! Everyone was professional, polite and attentive during the entire process. Yana, my saleswoman was incredible! Thank you Yana. Everyone was professional, polite and attentive during the entire process. Yana, my saleswoman was incredible! Thank you Yana. More
by BRANDI_CURRY
October 11, 2022
Typical car dealership. Multiple emails from various salesman with the same questions you just answered to the previous several salesman. It's as if one associate doesn't kn Multiple emails from various salesman with the same questions you just answered to the previous several salesman. It's as if one associate doesn't know the others called you. Finally, if they see they can't make an immediate sale, the communication drops off a cliff. Finally, the managers begin to email you, to see if your questions have been answered; really? The disconnect in communication is from the top to the bottom. It baffles me they as so clueless, but just give it a few months, where the dealership will be "under new management", yet the circus act continues. More
by Doug Gasparutti
Employees Worked With
Monica Cellars, Brian Wood
September 02, 2022
This place is really the worse place to buy a car They don’t pay off trades and are not helpful to customers If you leave a bad review you get a personal phone call for the general manager about how tha don’t pay off trades and are not helpful to customers If you leave a bad review you get a personal phone call for the general manager about how that’s not right Well how about fixing mistakes and not putting blame on customer More
by Victor
Employees Worked With
Jimmy
October 01, 2021
My car has rich condition with p0172 and p0175. I had a valve job done by another mechanic however tbe dealer was forcing to re do the same job and they ignored all other poasibilities for the rich conditi valve job done by another mechanic however tbe dealer was forcing to re do the same job and they ignored all other poasibilities for the rich condition by saying that their technician is factory certified and his recommendations are final. They refused to move further with any other suggestion. Very disappointed. Had to bring my car back and now dont know where to go. More
by Shehzad
Employees Worked With
April 29, 2021
Set up an appointment online, everything looked good and on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance awa on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance away and I have a busy schedule. Since their website doesn’t work correctly I don’t have a set appointment and also they have change policies that prevent loaner cars for basic service. I’ve always used these loaners for test drives of the newer cars and different models. When I showed my displeasure, his solution was to take away the car wash to save some time, like running it through the automatic car wash was the time suck. I will now be looking at different names and models of cars that allow loaner vehicles. If they had given me the loaner, like I thought I had, I wouldn’t of had the time to do these poor reviews. More
by Kerry Semrau
Employees Worked With
January 22, 2021
Happy when we left but didn’t last long. Buying the car they convinced us to switch credit unions for our loan. Turned into a massive xxxx show. They lied to us. Didn’t set up anything left us to do all th they convinced us to switch credit unions for our loan. Turned into a massive xxxx show. They lied to us. Didn’t set up anything left us to do all the work didn’t respond to phone calls or get back to us. Left us with this credit union that is horrible and has no clue in what they are doing. Left us with hours of work cause they were to lazy. These guys are very misleading and lazy. More
by Goeselsewhere
Employees Worked With
Pardo or something
November 11, 2020
Such a breeze! I bought a 2020 ILX A-Spec from Niello Acura and worked with Angela Ivey. Not once did I think she was pushy, she knew exactly what I wanted and didn’t try to puke on any add ons. When I w Acura and worked with Angela Ivey. Not once did I think she was pushy, she knew exactly what I wanted and didn’t try to puke on any add ons. When I went to finance Randy was very fast and Brian Powers, the sales manager, gave me a little more than what I wanted for my trade in. I would recommend friends and family to Niello Acura to anyone to buy or service their Acura! More
by Andrew Brink
