Newport Chrysler Dodge Jeep Ram

This was the worst service experience I've ever had. I initially brought my vehicle in for a front-end failure and a seized front wheel. I was quoted $1,500 to make it pass inspection, and stored the ve I initially brought my vehicle in for a front-end failure and a seized front wheel. I was quoted $1,500 to make it pass inspection, and stored the vehicle to save for repairs. I dropped it off to begin repairs on 10/24/24, expecting work to start on 11/1. When I checked on 11/8, I was told they’d just diagnosed it and were putting together a new quote. They claimed the original quote no longer applied because they thought I'd been driving the vehicle, even though I’d informed them it had been garaged since. Frustrated, I told them to go ahead with repairs, authorized up to $2,000 if additional issues arose, and requested an inspection and oil change. On 11/12, I was informed the vehicle was nearly ready but needed yet another part replaced. It’s baffling how a damper on the front end was missed after two visits over a month. I declined the extra repair, and they assured me it would be ready by the end of the day. I arrived at 3 PM and had to wait 10 minutes before anyone even acknowledged me, as the only rep at the counter was slowly booking an appointment over the phone. A manager finally noticed and handed me my key, charging me the full amount. He assured me the vehicle "drives beautifully"—which was completely false. Just as I was leaving, I was informed they didn’t complete the inspection due to a check engine light. I wasn’t told this until after I’d paid, adding insult to injury. In the end, my Jeep was not repaired. The front wheel is still seized, and now it won't go in reverse. I also now have brake warnings and a check engine light that weren’t there before. The inspection wasn’t completed, despite my request and payment. The attitude of the service staff was equally frustrating. Two out of three reps were dismissive and unprofessional. One rep seemed to be building up courage to be rude, while the manager was condescending, implying I should be grateful they’d "worked hard to fit repairs into my budget." They misdiagnosed the car, didn’t fix the problem, and failed to provide the services I requested and paid for. This feels like outright fraud. I now need to have the car towed to another repair shop to undo the damage they caused. For $2,300, Newport Chrysler Dodge Jeep Ram left me with: The inability to reverse Damaged rim A broken wheel speed sensor Expired inspection Check engine light ABS warning light Traction control light Some new suspension parts that resolved only half of my original issue More

GO SOMEWHERE ELSE. Sales department is meh, service department is a joke. I saw red flags and ignored them because I thought I knew what I wanted. I hope this rating he Sales department is meh, service department is a joke. I saw red flags and ignored them because I thought I knew what I wanted. I hope this rating helps someone else to avoid the nightmare I'm going through right now. Once the sale is complete, you are on your own. Whether a warranty issue or a major mechanical problem with the car, you are screwed. More

Went for repairs to taillight that was damaged in a car wash. Parts ordered, repair done quickly. Very professional service department. wash. Parts ordered, repair done quickly. Very professional service department. More

DO NOT BUY A CAR FROM THIS PLACE TOTAL RIP OFF SOLD ME A LEMON LEMON More

Went in for a oil change and tire rotation. Being skeptical I marked my two front tires before the appointment. I was very adamant about my tire rotation. Brought the truck in they told me they would skeptical I marked my two front tires before the appointment. I was very adamant about my tire rotation. Brought the truck in they told me they would call me as soon as it was done. First off they did not call me when it was completed and when I looked at my truck the two front tires that I marked were still in the same place. Therefore they did not rotate my tires. Went inside they proceeded to charge me from my tire rotation and I told him the service was not done they called The mechanic and he confirmed that he rotated the tires and lied. Be careful and always check your tires oil filter and how dirty your oil is before you go. They are scam artists and liars! More

bought brand new truck with a cracked blocked and they refused to look further told me to leave when i was upset that they refused to fix....... do not buy from these xxxx bags ...... and yes thats what t refused to look further told me to leave when i was upset that they refused to fix....... do not buy from these xxxx bags ...... and yes thats what they are....... i went to two other dealerships and they all agreed that it was a cracked block . Please don't buy from them trust me totally unprofessional........ More

Bogus! Zero personality Terrible sales skillsWould Bogus! Zero personality Terrible sales skills Would never spend a single dime here was prepared to pay cash for a jeep walked out after salesman Bogus! Zero personality Terrible sales skills Would never spend a single dime here was prepared to pay cash for a jeep walked out after salesman spoke to me like I was trash! More

from the moment i walked in, with no appointment mind you. i was treated with respect and honesty. some would say, including myself that all car dealers are crooks. not anymore, i would do business there you. i was treated with respect and honesty. some would say, including myself that all car dealers are crooks. not anymore, i would do business there in a heartbeat. from charlie in sales and greg in finance to the manager kevin. i thank you from the bottom of my heart. you did something for me that i'm sure no other dealer would do. when it comes time for me to purchase again, i'll be there. thanks matt More

Worst dealer I ever dealt with will sell you gap insurance charge you 400 dollars doc fee say you have a 30 day warranty when i told them the first day I drove it home after 2 weeks sitting there wa insurance charge you 400 dollars doc fee say you have a 30 day warranty when i told them the first day I drove it home after 2 weeks sitting there waiting for plates I had the steering wheel death wobble said they would look at it dropped it off 8am picked it up next day said it was all set took it home with same problem talked with stephenie said I wasn't covered they only covered safety issues they are terrible don't go there you've been warned I m 59 had a lot of car dealt with a lot of dealers don't know how there still in business very rude take no pride in what they do More

HORRIBLE DEALER !!!!!SALES PERSON DONT GIVE A THING, HORRIBLE DEALER !!!!! SALES PERSON DONT GIVE A THING, SALES MANAGER ITS EVEN WORSE.. GUESS WHY THEY HAVE BAD REPUTATION, THEY JUST DONT TREAT YOU RIG HORRIBLE DEALER !!!!! SALES PERSON DONT GIVE A THING, SALES MANAGER ITS EVEN WORSE.. GUESS WHY THEY HAVE BAD REPUTATION, THEY JUST DONT TREAT YOU RIGHT, YOU KNOW THOSE KIND OF PEOPLE THAT THINK ITS SUPERIOR THAN YOU, HONESTLY I HAD NEVER EVER REVIEWED NOBODY , BUT I HAD TO TAKE MY TIME FOR THESE GUYS, THEY’RE JUST HORRIBLE !!! LOOK FOR YOURSELF ON THEYR REVIEWS RESPONSE ... More