Newport Chrysler Dodge Jeep Ram

Don't like writing bad reviews. in 2011 I bought a Chevy Express van from them. They went out their way to find the van I wanted. Bought a Jeep Grand Cherokee 4 years ago, again, great experience, gave them Express van from them. They went out their way to find the van I wanted. Bought a Jeep Grand Cherokee 4 years ago, again, great experience, gave them a great review on Google. Called today enquiring about a new Ram Promaster Tradesman van, explained to the salesman Kevin that I wanted a deep red metallic one and I know they are hard to come by. He basically said yes they are, but rather than saying I will do my best to find you your vehicle, he basically said I am not going to find you your vehicle. So I said, shall I try and locate one and get back to you, and he said yes. I thought wow, you are telling me to do your job. Called Stateline and they couldn't have been more helpful and said they would do whatever they could to find me my vehicle. More

I was interested in a 2018 Colorado. Using on-line chat, I asked that a Carfax report and vehicle maintenace history be emailed to me. Katie Bolick emailed me the ad for the vehicle. Duh--I asked fo chat, I asked that a Carfax report and vehicle maintenace history be emailed to me. Katie Bolick emailed me the ad for the vehicle. Duh--I asked for the carfax report and the vehicle maintenance history. I called her directly. She said she would send the carfax which she did. She also said that the only vehicle maintenance history she had was what their service department did and she would send later in the day. I did not receive so I called her late in the day. The dealship was closed so I left a voice mail message. I also went online to their website and, using online chat, asked that I wanted the maintinance history and to let the general manager know that Katie did not follow up. It is now late Monday morning. I have not received the maintenance history that was promised, did not hear from Katie Bolick, and did not hear from the general manager. Katie had my email address and I also left with the online chat. I would not give my name or phone number stating that if I was interested in the Colorado, I would contact them. Well, I am still interested in the Colorado. I AM NOT INTERESTED IN DOING BUSINESS WITH THIS DEALERSHIP. If this is how they treat potential customers asking for two simple bits of info, where I had to contact them three time, and there is no follow up, how would they treat me after I purchase the vehicle? If there was a way to give a negative star I would. I am staying away and suggest you do too. More

DO NOT take your vehicle here!!! They are rude and don’t give a xxxx about customers needs and just want money. They suck!l give a xxxx about customers needs and just want money. They suck!l More

Excellent from top to bottom. Very professional and helpful. Picked us up from the airport 45 minutes away. Very nice and really easy to deal with. See them first or see them last, but just make sure y helpful. Picked us up from the airport 45 minutes away. Very nice and really easy to deal with. See them first or see them last, but just make sure you see them. More

had an appointment in the morning. When arrived, I was told that truck was sold. It can happen, sure! But, I asked why wasn't I informed about it, so that I would not have made the trip to the dealership told that truck was sold. It can happen, sure! But, I asked why wasn't I informed about it, so that I would not have made the trip to the dealership. well, surely that question was not welcomed. The salesperson asked: what do you want? I said well, I just said, but an apology would go a long way, and he responded, hold tight, "I am not going to apologize for selling a truck" Extremely rude and inappropriate. More

They are not up front with their service pricing. My wife dropped off our Jeep to have them look at our rear hatch that was displaying it wasn’t latched when it actually was - and was setting off the car ala dropped off our Jeep to have them look at our rear hatch that was displaying it wasn’t latched when it actually was - and was setting off the car alarm. While it was there she asked them if they could look at why the fan was making a noise, and let them know our key fob battery had been dying quickly lately. While we know there is ‘diagnostic fee’ they never told her there was one, how much it was, or that they would charge $120 for each thing they looked at. They called her back and told her that we needed a new key, a new fan, and a new latch. And that it would cost $250, $480, and $275 respectively. We didn’t do the key because it didn’t make sense that we needed a new key, didn’t want to spend $480 on a fan right before we put it into long term storage for two years before we PCSed to Japan, and decided to fix the latch. I went and picked up the car and the total came to $380. I looked at the bill and they charged a separate diagnostic fee of $120 to look at the fan that would of decreased the replacement cost of the fan by the diagnostic fee. Couple things here 1) if they told us it was going to cost $120 diagnostic for each discrepancy we would of never had them look at it and 2) if we would of known we already dropped $120 to look at the fan, we may have actually fixed it. Lastly I looked at the key fob description and it didn’t say we ‘needed a new key fob’, it said to troubleshoot we need to start with ordering a new key fob. They never asked us if we had a second one or told us that in order to troubleshoot they needed a different key fob - just that we ‘needed’ one. I talked to them in service about how they weren’t upfront with their service prices and that if they had we would of made different decisions and then called them after talking to my wife to see if she was told about the fees, that the fan cost included a fee we were paying already, and if they said we ‘needed’ a new key fob or if that was a troubleshooting step. She wasn’t notified of any of that and was told she needed a new key. They’re response to me was ‘sorry you feel that way but those are our policies’. That’s fine those are policies but tell your customers before the fact. Not after the fact. More

Useless 30-day warranty I bought a used truck that started off as a fair deal. Toward the end of the 30-day warranty the brake lines failed, bled out at the bottom of my dri I bought a used truck that started off as a fair deal. Toward the end of the 30-day warranty the brake lines failed, bled out at the bottom of my driveway. I barely made it to Midas down the street where I have taken my cars for many years. Anyway, the deal is that if you bring it to Newport Chrysler they will repair whatever and you pay for half. I didn't think my truck was going to make it over to Newport. I guess I was supposed to somehow know they have a tow truck to bring it to them. Wouldn't even consider giving me just some of the money to pay the bill. Very unhappy. More

Very disappointed and I wish I had read reviews prior to stopping here. I bought a Jeep a couple months back and had a few issues that could’ve been overlooked but now I’m angry. First, after deciding I kne stopping here. I bought a Jeep a couple months back and had a few issues that could’ve been overlooked but now I’m angry. First, after deciding I knew I wanted the vehicle, I asked if they would be fixing the scratch and a few scuffs. They told me yes absolutely, it’s going to the shop tomorrow! Then I asked for a final price I’d be looking at. They told me a number that I agreed to. The next day, I go with my bank check and a different guy tells me a number $2000 higher than the previous guy. I had my mom with me the day prior too, so she heard our whole conversation about how I had a number in my head that I didn’t want to go above and he told me a number I could work with. Which was inaccurate. Whatever. Still purchased the vehicle...at night. I realize the next day that they never had fixed the marks. Again, whatever. Then a week later I get a call from my insurance company saying the dealership had registered my car under some random guy. Beautiful. Then, my check engine light comes on!!! I get it to the dealership a day prior to my warranty ending and what do they do? They shut the light off and tell me if it comes back on they’d fix it...... why on earth wouldn’t it come on again if you never fixed the problem? So as anyone with a brain would expect, the light comes back on, I contact them asking to order the faulty part. I get a “no problem I’ll check when I get in”. And never any call back. The people were “nice” but how is this how you run a business? And to add, I paid full price for the vehicle because “we don’t negotiate used vehicles anymore”, which was obviously a lie considering other people had an easier experience than I did. Thanks a lot!! More

Very unprofessional dealership We were looking for a leftover Wrangler with certain options, and Newport CDJR had exactly what we were looking for in stock. We arrive at the dealers We were looking for a leftover Wrangler with certain options, and Newport CDJR had exactly what we were looking for in stock. We arrive at the dealership to take a look at the Jeep and take a test drive. Up to this point it seemed to be a typical dealer experience, and then we went out on the test drive. The Jeep engine seemed to surge when it was in drive and at a stop. You could hear it, and feel it when in the Jeep. We drove back to the dealership to have the Service team look at it, and they rebooted the computer (PCM, ECM, ECU)? We took it back out for a drive and it was fine for a few minutes, and then the surging returned. We went back to the dealership as we didn't have interest in the Jeep in its current condition. Upon returning to the dealership the dealership owner asks if I had ever driven a Wrangler before, as if to say we're the issue not the Jeep. The Jeep ended up needing the ECM flashed to resolve the issue, and we did purchase the Jeep from Newport CDJR as it was a very good price. The overall experience was far less than good, and it would take receiving a free vehicle for us to return there. We will not be returning the Newport CDJR for any reason whether it be for service, parts, sales, etc. We do not recommend this dealer for anything. More

BUYER BEWARE I placed a deposit on a car Saturday with Angela. I spoke with her at 8:42 and she told me the manager would be sending me the contract (I am out of t I placed a deposit on a car Saturday with Angela. I spoke with her at 8:42 and she told me the manager would be sending me the contract (I am out of town). I offered what they asked. "The Manager" got finally got back with me Monday after 5:00PM telling me the car was sold Saturday. Angela told me Saturday the sales manager approved the deal and "pulled the keys". They even sent me a credit app today to fill. I told them I could place it on my credit card, wire the money, e-check, whatever they wanted, but I did not want to loose the car. The "manager" told me after they closed today that the car was really sold Saturday. Really? Then why did they send me an app? Angela told me not to worry at noon due to the deposit. Five hours later the "manager" called me. Do not do business with them unless you enjoyed being lied to and jacked around. I am filing a complaint with the BBB and the Attorney General. These are not good people to do business with. More