Newbold Toyota

Good experience. Dave Stevens was very helpful each time we visited the dealership. He answered all questions. He was down to earth and not pushy and very accommodatin Dave Stevens was very helpful each time we visited the dealership. He answered all questions. He was down to earth and not pushy and very accommodating. We do with that our car came with some kind of floor mats that were not an extra option. That was our only disappointment. More

Awesome service This has been my 3rd vehicle that I have purchased from Newbold. Each time has been has been an excellent experience. Thank you so much for the experi This has been my 3rd vehicle that I have purchased from Newbold. Each time has been has been an excellent experience. Thank you so much for the experience. More

Always nice and efficiant I have been taking my car here since I bought it here. The service representatives are always friendly and helpful. I always wait for the repairs/main I have been taking my car here since I bought it here. The service representatives are always friendly and helpful. I always wait for the repairs/maintenance to be completed and can work from the location since the WiFi is available. More

130,000 mile maintenance: Unbeatable Customer Service! Jeanine Johnston in the Service Department helped me with the oil change and other preventative maintenance on my 2010 Tundra. Jeanine and the rest o Jeanine Johnston in the Service Department helped me with the oil change and other preventative maintenance on my 2010 Tundra. Jeanine and the rest of the service staff have always been very knowledgeable and pleasant to work with. Our Sienna has 110,000 miles on it. Won't take my Toyotas anyplace else for service. Dustin More

Poor communication Their lack of communication has caused us to bring our car back at least three times in one month. This a common occurrence that we have to take time Their lack of communication has caused us to bring our car back at least three times in one month. This a common occurrence that we have to take time out of our day going back and forth to the dealership. More

Always nice, easy to make appointment online I like that expenses are upfront, and they recommended stuff for the next time. Great so I can be aware of upcoming charges. With some fluid washes e I like that expenses are upfront, and they recommended stuff for the next time. Great so I can be aware of upcoming charges. With some fluid washes etc, I can stagger it thru some services. More

70,000 mile maintenance I went in for normal maintenance and a couple of concerns as well. One concern was this HORRIBLE odor from the air conditioning vents that I've compl I went in for normal maintenance and a couple of concerns as well. One concern was this HORRIBLE odor from the air conditioning vents that I've complained about for a few years now. No one, and I literally mean no one, has EVER given me an explanation for the odor. I was always brushed off and told, "We'll look into it." I consistently left there being angry and disappointed because the odor remained. Jeanine however, knew right away what was the cause and explained how to do something simple to avoid the odor in the future. It's AMAZING how the simple act of "listening" can make the customer happy. My other concern was about my tire tread. My tires constantly squealed, and I was curious if it was necessary to replace the tires. Jeanine had me follow her out to my car to witness her using a tire tread depth gauge. Another simple act of showing the customer that you truly are listening. I appreciated the gesture of being able to witness that instead of just being told, "we'll look into that." For the first time since purchasing my car, I actually left the dealership with a smile on my face. Thank you Jeanine! For giving me hope that GREAT customer service is still possible to receive. The only disappointment I had during this visit is the condition of my car when it was returned to me. It was a rainy day and the floor mats were all muddy. The Toyota service department from the dealership I purchased my car at used car seats covers and floor mats. Why doesn't this Toyota service department do the same? Especially since the weather was not favorable. Was NOT happy to have to spend additional funds elsewhere to have my floor mats cleaned because of someone else's mess. More

Shopping for new used car. David was very nice, friendly. Was my second visit, didn't fine car first visit. Saw car I brought online and requested to see him again. David was very nice, friendly. Was my second visit, didn't fine car first visit. Saw car I brought online and requested to see him again. More

A+ Rating Still the best Toyota dealership in the StL metro area. I have bought my last three cars here. I would not consider going elsewhere. Happy. Still the best Toyota dealership in the StL metro area. I have bought my last three cars here. I would not consider going elsewhere. Happy. More

Great Experience at Newbold! This was among the top car-buying experiences I’ve had! I appreciated the no-BS approach from the entire team. David Twigg was very helpful and acco This was among the top car-buying experiences I’ve had! I appreciated the no-BS approach from the entire team. David Twigg was very helpful and accommodating from start to finish! More