
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Another disappointing experience Had a 9:10 appointment for an oil change and I drove away with the job complete at 1:25. Unfortunately, this is not an uncommon experience for us at t Had a 9:10 appointment for an oil change and I drove away with the job complete at 1:25. Unfortunately, this is not an uncommon experience for us at this dealership. Finally need to say enough is enough. I’m willing to drive to another dealership in exchange for not feeling frustrated and not appreciated as a customer. More
Quick tire replacement My tires were replaced quickly, allowing me to leave on time to pick up my son from school even though the service department seemed busy that day. Th My tires were replaced quickly, allowing me to leave on time to pick up my son from school even though the service department seemed busy that day. The price was fair and as quoted previously. Good experience. More
Wonderful sales experience, Excellent Car I had an unsatisfactory experience with green Toyota and went web surfing looking for a better experience. Already had a deal in the works with green I had an unsatisfactory experience with green Toyota and went web surfing looking for a better experience. Already had a deal in the works with green Toyota and was even happy with the car deal, but unhappy with the financing experience. I already had the deal all worked out and just needed Green's Finance man to email the proposed bill of sale to my loan officer. I guess the finance department was playing games to try to get me to finance through them and gave every excuse they could think of for 2 days. Their plan was to meet in person in order to coerce me into financing through them. I didn't want to meet again. The deal was already worked out. I wanted to use my loan officer. Long story short I came a across a much better deal through Newbold . I contacted the dealership and ended up speaking with Dave S. This was a 100% turnaround from my experience at Green. Dave had a very nice personality. He was prompt and courteous and knowledgeable and would quickly find out answers if he did not know the answer immediately. I knew I would have to wait longer because the car was not yet on the lot. He was prompt and courteous each time I texted or emailed with a question. He was great at updating me with news about my car. I ended up with a car with more features at a better price and could not be more pleased with the car or the sales experience. I purchased a Prius c four. It is a wonderful little car for the reasonable price. Love the gas mileage and the reliability just as I did with my 2010 Prius which is still doing just fine and remains in the family :-). I would not hesitate to recommend Newbold, Toyota, and Dave to any prospective buyer More
Great service They have a very nice sales team and great customer service. The maintenance here has always been great and seem to get cars in and out quickly. They have a very nice sales team and great customer service. The maintenance here has always been great and seem to get cars in and out quickly. More
Excellant service at Newbold Toyota Jeanine Johnston was awesome to my pre check in until I picked up my car. She kept me informed throughout the service and was always prompt in getting Jeanine Johnston was awesome to my pre check in until I picked up my car. She kept me informed throughout the service and was always prompt in getting back to me on any questions. Her service and technician help were awesome. More
Fast and accurate repair Our USB port quit working in our RAV4 The repair was done quickly and we were on our way ! Working perfectly again now. Highly recommend Newbol Our USB port quit working in our RAV4 The repair was done quickly and we were on our way ! Working perfectly again now. Highly recommend Newbold ! More
Excellent service Since I started taking the family vehicles to Newbold Toyota, they have tracked every service due date and have offered discounts since they’ve classi Since I started taking the family vehicles to Newbold Toyota, they have tracked every service due date and have offered discounts since they’ve classified us as “preferred customers”. This excellent service has kept our vehicles in near-new condition. More
I travel for work and they worked me in Jim was so amazing at getting me worked in, even though your schedule was booked. Service was completely quickly and as promised. Top notch advisor. Jim was so amazing at getting me worked in, even though your schedule was booked. Service was completely quickly and as promised. Top notch advisor. More
Went above and beyond to make my purchase successful When I had issues about a used car, they fixed everything right away and actually went the extra mile by touching up paint issues from the previous ow When I had issues about a used car, they fixed everything right away and actually went the extra mile by touching up paint issues from the previous owner. The purchase was easy and completed in 30 minutes. I appreciate the thoughtfulness of my time. More
5000 mile service on 2018 Toyota Camry XLE Hybrid This was my first experience at Newbold Toyota Service department. They are very efficient, courteous, and professional. I'm impressed and will This was my first experience at Newbold Toyota Service department. They are very efficient, courteous, and professional. I'm impressed and will continue to take my car to them. More