Newbold Toyota

Amazing I was in and out in less than an hour, the staff was very professional an answered all my questions. I called on Monday and got an appointment for Tu I was in and out in less than an hour, the staff was very professional an answered all my questions. I called on Monday and got an appointment for Tuesday. More

Steve’s Review We had purchased a 2013 Toyota Sienna XLE van from Mark Wakeford at Newbold Toyota and had been very pleased with it. So when we paid it off, we decid We had purchased a 2013 Toyota Sienna XLE van from Mark Wakeford at Newbold Toyota and had been very pleased with it. So when we paid it off, we decided to pass it on to our daughter and buy a 2018 Toyota Sienna XLE. Mark met us at the dealership on my wife’s Birthday and found one for us in Effingham. We took pocesion of it Friday 9/21 and in the few days we have had it have been very pleased! More

Great! No issues at all. They were very nice and I was in and out quickly. There was coffee. There was wi-fi. All was great. No issues at all. They were very nice and I was in and out quickly. There was coffee. There was wi-fi. All was great. More

Low Pressure, Professional Experience Even though I have bought several new cars previously, car buying has always been stressful for me. This was my best experience so far. We used True Even though I have bought several new cars previously, car buying has always been stressful for me. This was my best experience so far. We used TrueCar for both our new car and our trade-in (also used KBB). Newbold's new car price was lowest of TrueCar quotes by far. Salesperson Damon was reasonable and transparent through the process. Professional and low pressure. Finance Manager Terry was also very good to work with. More

Awesome service Came into Newbold to test drive a SUV, right away I told them I was already approved through another lender. They didn’t try to push to run my credit Came into Newbold to test drive a SUV, right away I told them I was already approved through another lender. They didn’t try to push to run my credit with one of their lenders. Told them what I wanted and they delivered. More

Top Notch Service! I can honestly say that my service experience was unexpectedly friendly, quick, and thorough. Jeanine was exceptional. She made a seemingly major in I can honestly say that my service experience was unexpectedly friendly, quick, and thorough. Jeanine was exceptional. She made a seemingly major inconvenience, a minor once. More

Oil change and tire rotation My experience was good. This was the third tire rotation since I purchased the car. However, the problem is, I have lost a hubcap shortly afterwards My experience was good. This was the third tire rotation since I purchased the car. However, the problem is, I have lost a hubcap shortly afterwards each time. This time it took two days after the service was done. I have asked about this problem two times and was told they don't know why and maybe I am hitting pot holes. I am not consistently hitting pot holes. I did buy my Corolla used with about 18000 miles on it last October from the Toyota dealer. At that time, it was missing a hubcap and the dealer replaced it. I have never had hubcaps fall off my car before. This does not make sense. I can not afford to keep buying $100.00 hub caps. More

Short efficient and sweet On time as promised even earlier. Very friendly and efficient service team always come to expect the best and never disappointed. Jeanine is parti On time as promised even earlier. Very friendly and efficient service team always come to expect the best and never disappointed. Jeanine is particularly a stand out for the service team and the company More

Communication is horrible It took several calls, lengthy hold times and failure to call me back just to make a simple oil change appointment. Then there is a very confusing tex It took several calls, lengthy hold times and failure to call me back just to make a simple oil change appointment. Then there is a very confusing text message that I must respond before I can move forward. I don’t appreciate the less than personal way due to technological advances that they treat you in service. Out of all the different brands of cars I’ve owned, Toyota was by far the best experience up till now. I’m very concerned of what else is to come. Before I abandon Toyota all together I will try another dealership service department More

Great service I would have liked my car washed. I received a free carwash voucher but, it would have been nice to have it washed when I picked it up. I would have liked my car washed. I received a free carwash voucher but, it would have been nice to have it washed when I picked it up. More