
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Confused I'm confused why they put a paper mat in but dont remove the trash? Also why are my lights turned off but not turned back on. My seats are always move I'm confused why they put a paper mat in but dont remove the trash? Also why are my lights turned off but not turned back on. My seats are always moved up/down forward/ back and this time I had papers in the passenger seat that were on the floor when I got back in. More
Quick turn after odd beginning Set up original appointment a few weeks earlier. Day of apt, parts noted as not being ordered. Rescheduled apt for following week and got confirmati Set up original appointment a few weeks earlier. Day of apt, parts noted as not being ordered. Rescheduled apt for following week and got confirmation in 48 hours parts were available. Day of follow-up apt service completed in quick time to overall satisfaction and at cost I anticipated. Satisfied overall and will continue w/ Newbold for future service! More
In for scheduled routine service Newbold has been extremely cordial and efficient whenever I have needed service. Service has been prompt. I bought my Toyota in mid 2017 and I have o Newbold has been extremely cordial and efficient whenever I have needed service. Service has been prompt. I bought my Toyota in mid 2017 and I have only needed oil changes and tire rotation which is perfect. It is obvious that management pays attention to cordiality. More
Great service Friendly & helpful. Did not try to take advantage of a granny with a baby! Prompt with intake & service. Didn’t try to sell me on unnecessary servic Friendly & helpful. Did not try to take advantage of a granny with a baby! Prompt with intake & service. Didn’t try to sell me on unnecessary services More
Gotta Love Newbold Toyota My appointment was for 9:20am & there was already a crowd of people there. I was greeted as soon as I walked in & was taken care of. I was told that i My appointment was for 9:20am & there was already a crowd of people there. I was greeted as soon as I walked in & was taken care of. I was told that it would be a couple hours, however I was out a half hour earlier than expected. I love this place! Waiting room with coffee, tv & internet, you can't complain! More
Check engine light was on Ran the diagnostic and didn’t find an issue. No charge since it is still under a warranty. They mentioned a factory recall and handled that too at n Ran the diagnostic and didn’t find an issue. No charge since it is still under a warranty. They mentioned a factory recall and handled that too at no charge. More
Regular service and new tires Jeanine was a pleasure to work with. Explained everything and helped me with new tires rebate forms. Went over my next scheduled service and the rec Jeanine was a pleasure to work with. Explained everything and helped me with new tires rebate forms. Went over my next scheduled service and the recommended services. More
Highly recommended The service is exemplary at this dealer. People go out of their way to help you select the car you are looking for in your price range. Every detail c The service is exemplary at this dealer. People go out of their way to help you select the car you are looking for in your price range. Every detail covered. More
5000 mile tire rotation The service person was very helpful. He took the time to update me on the work that was being completed. He also looked into and was able to answer a The service person was very helpful. He took the time to update me on the work that was being completed. He also looked into and was able to answer a question I had concerning an insurance/safety question. I was very satisfied with the appointment. More
Service Timely and completely accurate work. I have gone here with three different vehicles over the past ten years and have always been satisfied with the qu Timely and completely accurate work. I have gone here with three different vehicles over the past ten years and have always been satisfied with the quality of the service. More