Newbold Toyota
O'Fallon, IL
Filter Reviews by Keyword
By Type
1,564 Reviews of Newbold Toyota
Process was smooth, Micha was excellent to work with All around experience was easy, Process was not stressful, dealership is clean and everyone is friendly. Was in and out within 2 hours start to finish All around experience was easy, Process was not stressful, dealership is clean and everyone is friendly. Was in and out within 2 hours start to finish. More
Great experience Outstanding service! Nick is always very knowledgeable about his products and has great follow up and follow through. Newbold has always given me outs Outstanding service! Nick is always very knowledgeable about his products and has great follow up and follow through. Newbold has always given me outstanding service and all employees are respectful of my time and consideration. More
Toyota said Sienna needed break job at 5,000 total miles???? I took my car in for its first checkup. After inspecting, the agent told me that there was a problem with my car. He said my car needed a break job co I took my car in for its first checkup. After inspecting, the agent told me that there was a problem with my car. He said my car needed a break job costing $293.00. I told him my car was brand new with only 5000 miles on it. The agent then said that maybe he had it confused with another vehicle. He would go check. About 5 minutes later he came back and said my car was ready. It didn't need a break job, they did have it confused with another vehicle. I wonder???? More
Tire Repair (Replacement) Customer service rep was really nice. She was very accommodating and worked to make sure my needs were met. Car greeter was not so nice. Customer service rep was really nice. She was very accommodating and worked to make sure my needs were met. Car greeter was not so nice. More
Great Car Buying Experiences The staff was professional, knowledgeable, and courteous. Nick answered all our questions and concerns and went out of his way to make us as comfortab The staff was professional, knowledgeable, and courteous. Nick answered all our questions and concerns and went out of his way to make us as comfortable as possible during the stressful car buying process. More
oil change and tire rotation I brought the Toyota Highlander in for an oil change and a tire rotation. Free of course, under warranty. Took the guys about a whole 20 mins. I brought the Toyota Highlander in for an oil change and a tire rotation. Free of course, under warranty. Took the guys about a whole 20 mins. The car was spotless when finished. More
they all are very nice and professonal always enjoy their work they are wanting to make my visit easy as possible they are willing to go the extra to make sure when all is finished i'm happ always enjoy their work they are wanting to make my visit easy as possible they are willing to go the extra to make sure when all is finished i'm happy with the results More
Used Rav4 I found the vehicle online and spoke to Brian about it. I explained I would only buy the vehicle if it was in very good condition and there were no de I found the vehicle online and spoke to Brian about it. I explained I would only buy the vehicle if it was in very good condition and there were no defects which I could not see in the photos. Brian did a walk around and texted photos of the vehicle to me. I put a deposit on the vehicle and picked it up 2/3 days later. The vehicle was basically flawless and exactly as advertised. The closing process was easy since I did most of the work online before arriving. I would definitely buy another from them, and Brian. More
Confused I'm confused why they put a paper mat in but dont remove the trash? Also why are my lights turned off but not turned back on. My seats are always move I'm confused why they put a paper mat in but dont remove the trash? Also why are my lights turned off but not turned back on. My seats are always moved up/down forward/ back and this time I had papers in the passenger seat that were on the floor when I got back in. More
Quick turn after odd beginning Set up original appointment a few weeks earlier. Day of apt, parts noted as not being ordered. Rescheduled apt for following week and got confirmati Set up original appointment a few weeks earlier. Day of apt, parts noted as not being ordered. Rescheduled apt for following week and got confirmation in 48 hours parts were available. Day of follow-up apt service completed in quick time to overall satisfaction and at cost I anticipated. Satisfied overall and will continue w/ Newbold for future service! More