
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Great Place to buy a car I have bought 8 to 10 cars there over the years. I am a loyal customer who has always had a great experience. Service is excellent also as is the wai I have bought 8 to 10 cars there over the years. I am a loyal customer who has always had a great experience. Service is excellent also as is the waiting area if you need to wait on your vehicle. More
Repeat visit for same issue not documented This was my second visit for the same issue. I’m told that the problem is not able to be reproduced during test drive and is just what this car does. This was my second visit for the same issue. I’m told that the problem is not able to be reproduced during test drive and is just what this car does. (A couple of obvious shifts when i coast (feels like brakes dragging or transmission issue and doesn’t feel normal and not all the time but told it is normal engine dragging). Neither time was my complaint put on the service ticket so that if at some point the issue becomes bigger I have nothing to say that I started notifying them of the problem back at 5000 miles. I never got a welcome from anyone in service department either time I went BUT they WERE cordial and polite just not friendly or welcoming like I see in other reviews (2 bad days perhaps?). Was in and out both times even with warranty tire rotation More
customer service is all ways great at Newbold Toyota. my experiences with the staff at Newbold is nice all the time. that's why I get all of my vehicles serviced at Newbold. I will all ways be a customer. my experiences with the staff at Newbold is nice all the time. that's why I get all of my vehicles serviced at Newbold. I will all ways be a customer. it just shows that the staff really enjoy the customers and their jobs. More
Purchase of 2018 RAV 4 Knowledgeable. Friendly. Great to do business with. Greeted us like they had known us for years. Would recommend these guys to anyone looking to purch Knowledgeable. Friendly. Great to do business with. Greeted us like they had known us for years. Would recommend these guys to anyone looking to purchase a vehicle. More
Great service as usual The service team moved my appointment from 7:40am to 2:00pm due to my wife medial appointment was longer than expected. Thanks for your compassion. The service team moved my appointment from 7:40am to 2:00pm due to my wife medial appointment was longer than expected. Thanks for your compassion. More
Excellent Treated with dignity Had a great experience and everybody was very helpful would recommend to any of my friends and family Thank you for your great su Treated with dignity Had a great experience and everybody was very helpful would recommend to any of my friends and family Thank you for your great support More
A Job Well Done in My Mind Great explanations of finances and car's naunces. Toom the time to find me deals amd learn what my needs were. Only irritation was my new car took 12 Great explanations of finances and car's naunces. Toom the time to find me deals amd learn what my needs were. Only irritation was my new car took 12 weeks to get in amd there was a slight lack of communication. More
1 year service I waited at the dealer for the service to be completed. During the usual service it was discovered that a wheel alignment was needed. The regular ser I waited at the dealer for the service to be completed. During the usual service it was discovered that a wheel alignment was needed. The regular service and alignment were completed in 1 hour. More
Pleasant experience We found our car on carguru.com, called to make an appointment and drove out that evening. from when we pulled up, to drove off in our new car it was We found our car on carguru.com, called to make an appointment and drove out that evening. from when we pulled up, to drove off in our new car it was 2 hours flat. Damon was friendly, genuine, and realistic about what to expect. Signing was understandable, and efficient. Would recommend. More
Best service guys out there Everyone at the dealership greeted me with a hello! The wait time wasnt long at all, and had a great seating area with refreshments and lots of things Everyone at the dealership greeted me with a hello! The wait time wasnt long at all, and had a great seating area with refreshments and lots of things to keep you busy! I recommend Newbold Toyota in general to everyone I know! More