Newbold Toyota
O'Fallon, IL
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1,564 Reviews of Newbold Toyota
Excellent sales and service team. I ave purchased multiple cars from this dealership. Mark Wakeford is an exceptional sales person. Very honest, easy to work with, always available i I ave purchased multiple cars from this dealership. Mark Wakeford is an exceptional sales person. Very honest, easy to work with, always available if i have concerns or questions. I also always return to this dealership for service for the same reasons, honest, reliable, easy to work with. I know I can count on this service team to make sure my vehicle is in excellent condition. More
Very good dealership! Both the sales person (Nick) and the GM made sure we found a nice Toyota for our daughter that was Toyota certified, low mileage, and looks great. A Both the sales person (Nick) and the GM made sure we found a nice Toyota for our daughter that was Toyota certified, low mileage, and looks great. A small issue was resolved immediately and we took home the car the next day. Everyone is happy! More
Awesome experience. This was the least painful auto buying experience of my life. I knew what I wanted and I drove the car, ordered it and bought it. This was the least painful auto buying experience of my life. I knew what I wanted and I drove the car, ordered it and bought it. More
Great service from Newbold Toyota Service Newbold Toyota consistenly offers excellent service and Shawn K. is an exceptional service advisor whom I trust , is very professional, and who values Newbold Toyota consistenly offers excellent service and Shawn K. is an exceptional service advisor whom I trust , is very professional, and who values my time. More
Great price on new tires I needed new tires and found that Toyota's "buy 3 and get 4th for a dollar" was the best deal I could get anywhere. Even the Firestone store was more I needed new tires and found that Toyota's "buy 3 and get 4th for a dollar" was the best deal I could get anywhere. Even the Firestone store was more expensive and didn't have the exact tire I wanted. Jeanine is the best customer service rep they have at Newboldt. Friendly, efficient and completely transparent. You don't think she is trying to push something you don't need; and if they are having some problems with your car, she lets you know right away. More
Great experience.. was treated very professionally. All numbers were presented clearly so i could make a good purchasing decision. My sales person Josh was very good. was treated very professionally. All numbers were presented clearly so i could make a good purchasing decision. My sales person Josh was very good. Will highly recommend Newbold Toyota ! Closing went smoothly and all options clearly explained to me. More
Just what I expected. The car is awesome! The salesman knew exactly what he was talking about. The only thing I would critique is that it would have been nice if they would The car is awesome! The salesman knew exactly what he was talking about. The only thing I would critique is that it would have been nice if they would have included floor mats in the deal instead of me having to purchase them. After spending what I did on a brand new vehicle I would have expected these to be included. More
Exceptional service as always I have purchased several vehicles from Newbold solely due to their service. Their service writers are fair and honest and keep you informed of what’s I have purchased several vehicles from Newbold solely due to their service. Their service writers are fair and honest and keep you informed of what’s going on. I never feel as thought there’s a sales pitch or pressured for no reason. If you’re looking for a new Toyota vehicle, see Nick; he’ll make sure you drive away happy with your purchase. More
Great Place to buy a car I have bought 8 to 10 cars there over the years. I am a loyal customer who has always had a great experience. Service is excellent also as is the wai I have bought 8 to 10 cars there over the years. I am a loyal customer who has always had a great experience. Service is excellent also as is the waiting area if you need to wait on your vehicle. More
Repeat visit for same issue not documented This was my second visit for the same issue. I’m told that the problem is not able to be reproduced during test drive and is just what this car does. This was my second visit for the same issue. I’m told that the problem is not able to be reproduced during test drive and is just what this car does. (A couple of obvious shifts when i coast (feels like brakes dragging or transmission issue and doesn’t feel normal and not all the time but told it is normal engine dragging). Neither time was my complaint put on the service ticket so that if at some point the issue becomes bigger I have nothing to say that I started notifying them of the problem back at 5000 miles. I never got a welcome from anyone in service department either time I went BUT they WERE cordial and polite just not friendly or welcoming like I see in other reviews (2 bad days perhaps?). Was in and out both times even with warranty tire rotation More