Newbold Toyota
O'Fallon, IL
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1,564 Reviews of Newbold Toyota
Purchase of new 2019 Camry SE Mark made the buying experience a very pleasant one. He was very helpful, and supportive. I would definitely buy from him again. Bob was great as well Mark made the buying experience a very pleasant one. He was very helpful, and supportive. I would definitely buy from him again. Bob was great as well. More
An Exceptional Experience With Newbold Toyota I was very pleased with the exceptional service received on yesterday (10/22/2018) due to an emergency situation that came up in regards to my car. I I was very pleased with the exceptional service received on yesterday (10/22/2018) due to an emergency situation that came up in regards to my car. I needed a new tire and inspection on my car from driving over something in the street and pierced my tire on Saturday night (10/20/2018). Due to that, I ended up with having a flat tire. I was looking into other options on what to do. Then my cousin recommended that I take the car to the dealership; especially with being a new car, leave the keys in the complaint envelope and drop in over night drop box. I did that on Sunday night. On Monday morning, I called before the Service Department before it opened up for business. Then a little after the department opened, I received a call from Kim and she informed me that my car was checked in. I received another call due to the price was over my estimate cost once my car was checked out. The next call was that my car was completed with the new tire and everything else was alright underneath the car. I was very "happy" that my car was serviced without any long delays. I now have my named car "April Rose" back. (2018 Toyota Avalon) I also received great service at the check out counter too. :) Thank You.... Thank You.... Thank You.... :) More
Great dealer They were very helpful, very kind and worked with us to help get the best price for our car. We recommend them highly. Our sales guys was Twigg he was They were very helpful, very kind and worked with us to help get the best price for our car. We recommend them highly. Our sales guys was Twigg he was fantastic and knew what he was talking about. And a plus about this dealership is they are kid friendly they have a place for my kids to sit and play while we were getting paper work done! That’s a plus for all parents Thank you. More
Quick and easy service where they communicate well on what needs to be done to the vehicle. We enjoy going there because of the service reps... where they communicate well on what needs to be done to the vehicle. We enjoy going there because of the service reps... More
Great service! Jeanine, in service, is always so pleasant, and helpful. She checks everything out, gives great service, always tries to make sure I get the best deal Jeanine, in service, is always so pleasant, and helpful. She checks everything out, gives great service, always tries to make sure I get the best deal, and works with me on the scheduling. Also my service work was done well and in a timely manner. More
Service Dept I had a good experience with the service department. I just needed a diagnostic ran on the car. Overall I was satisfied. I wouldn’t have it fixed ther I had a good experience with the service department. I just needed a diagnostic ran on the car. Overall I was satisfied. I wouldn’t have it fixed there though. The quote was high. More
Service is always awesome and I trust them. I never have to worry about keeping everything updated because they have records of what I may need or what I have had done. I feel like everyone on t I never have to worry about keeping everything updated because they have records of what I may need or what I have had done. I feel like everyone on the Service Team pays attention to each vehicle as if it was their own. I never leave feeling like that was a bad decision to leave my car(s) with them. More
Service Department staff is outstanding. The appointment time scheduler was very helpful and corrected my email address so now I can get these reviews. Service department staff a joy to work The appointment time scheduler was very helpful and corrected my email address so now I can get these reviews. Service department staff a joy to work with - friendly, enthusiastic, helpful. Parts man was very knowledgeable and informative. thank you. More
Lease Experience We have always been very pleased with Newbold's service department and with sales representative Mark Wakeford. However this was the first time we ha We have always been very pleased with Newbold's service department and with sales representative Mark Wakeford. However this was the first time we have ever leased a car, and we were not informed about all of the potential costs (Gap insurance etc.) until after we had negotiated a lease price. We believe those things should be discussed upfront. Also we do not believe Newbold is very loyal to previous customers in the price negotiations of a lease and or purchase of a new vehicle. More
Used Car Purchase Sales representative was very courteous and knowledgeable of the product. A very fair price was offered for my trade in. Low interest rate was offered Sales representative was very courteous and knowledgeable of the product. A very fair price was offered for my trade in. Low interest rate was offered. More