Newbold Toyota

Regular oil change When I checked in with Jessica Johnston I had mentioned a recent repair in August I had done at another Toyota service center. I had a broken oil cool When I checked in with Jessica Johnston I had mentioned a recent repair in August I had done at another Toyota service center. I had a broken oil cooler pipe that had to be replaced and I had told Jessica that the bottom of my 2008 Highlander may still have oil on it. I didn’t want the technician to be concerned about a larger engine problem. She asked if I had the receipt from this repair because she was sure that the cost of this repair should still be under a Toyota warranty. She gave me information about this as well as a phone contact to call. I did call this Toyota service number while still at Newbold Toyota and was told yes the repair should have been covered and the person that I spoke with told me what I would need to do to file a claim. I appreciated being heard by Jessica and her outstanding customer service. She certainly went out of her way to help me with this. More

Quick diagnosis and fix Went in with low tire pressure expecting just am air up. They quickly found a fast leak and fixed it immediately. Also welcomed my dog into the waiti Went in with low tire pressure expecting just am air up. They quickly found a fast leak and fixed it immediately. Also welcomed my dog into the waiting area. More

Great Service Shawn in customer service is awesome! He had me in and out in about an hour. It was a pleasure doing business with Newbold Toyota would highly recom Shawn in customer service is awesome! He had me in and out in about an hour. It was a pleasure doing business with Newbold Toyota would highly recommend them for your service needs. More

Confident in diagnosis and resolution. Professional yet friendly and personable. Addresses my issues and my questions to my satisfaction. I think that says it all. IMO your 25 word minim Professional yet friendly and personable. Addresses my issues and my questions to my satisfaction. I think that says it all. IMO your 25 word minimum is not necessary. I am not a student composing an essay for a teacher. Thank you very much. More

5000 mile scheduled service Excellent and timely service. Nick Erlinger and Mike Rogers went out of their way to ensure my service visit did not disrupt my daytime plans. As a pr Excellent and timely service. Nick Erlinger and Mike Rogers went out of their way to ensure my service visit did not disrupt my daytime plans. As a prior employee, I appreciate the work done and the attention I was given. More

Great experience We worked with Dave at Newbold and he was a great help every step of the way. From selecting the car that we wanted to the purchasing process, it was We worked with Dave at Newbold and he was a great help every step of the way. From selecting the car that we wanted to the purchasing process, it was a smooth experience. We love our new car! More

pleasant I have a long association with Service Rep Johnson; she knows my needs. Tries to help me understand mechanical problems. Tries to make me comfortabl I have a long association with Service Rep Johnson; she knows my needs. Tries to help me understand mechanical problems. Tries to make me comfortable with situations. Facility seems geared to serve the customer. More

Great customer service everyone within the dealerships maintenance department was very professional experience and easy to work with. I appreciate the efficiency as well as everyone within the dealerships maintenance department was very professional experience and easy to work with. I appreciate the efficiency as well as the knowledge of each individual that perform the service work on my car.I would highly recommend new bow Toyota to anyone that is in need of a service repair More

Service Department The Toyota service department is always very professional, helpful and friendly. The courtesy van is convenient to drop and pick me up to a nearby re The Toyota service department is always very professional, helpful and friendly. The courtesy van is convenient to drop and pick me up to a nearby restaurant for lunch while I waited for my car. More

Had a recall Seat belt recall. In and out in no time. Friendly people! i will be back to but from Newbold again a some later date. Thank you Seat belt recall. In and out in no time. Friendly people! i will be back to but from Newbold again a some later date. Thank you More