Newbold Toyota
O'Fallon, IL
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1,564 Reviews of Newbold Toyota
Great Experience! On Monday April 1st, I took my car to Newbold for a repair late in the afternoon. Shawn was extremely nice and professional. He accommodated my work s On Monday April 1st, I took my car to Newbold for a repair late in the afternoon. Shawn was extremely nice and professional. He accommodated my work schedule by allowing me to drop my car off a day prior at the dealership and having the courtesy driver drop me off home. I was picked up in in timely fashion and check out was quick. He kept me updated with the status of my vehicle.His bright smile and jovial attitude brightened my day. He is truly a blessing! More
High on Highlander Purchased 2019 Highlander XLE recently and was pleased with my experience. My salesman Mark Wakeford was very friendly, helpful and knowledgeable. He Purchased 2019 Highlander XLE recently and was pleased with my experience. My salesman Mark Wakeford was very friendly, helpful and knowledgeable. He took me for a test drive on one day answered my questions and offered some ideas to think about. On the day of purchase, he made my wife comfortable in the buying process. There was no high pressure or hidden fees tactics. While before actually completing the sale they take you extend warranty sales the process was informative without being high pressure. I am happy with the Highlander and the buying experience. More
Great service Super service! Fast , no pressure, service. This was the first time my car buying experience was a pleasure! I would recommend others go here for thei Super service! Fast , no pressure, service. This was the first time my car buying experience was a pleasure! I would recommend others go here for their new car! More
Amazing service from Shawn He’s the best! They were able to give me new breaks even though I had not scheduled my appointment for that service. from Shawn He’s the best! They were able to give me new breaks even though I had not scheduled my appointment for that service. More
Tire issue/repair Jeanine was awesome from start to finish. She kept me informed during the process, and looked back into my service history to discover that the same Jeanine was awesome from start to finish. She kept me informed during the process, and looked back into my service history to discover that the same tire was repaired by them in 2017. Since the patch was now leaking, they took the tire off the rim and plugged it from the inside at no charge. She also ran off some tire prices that were on sale this month so I could take them home and consider them. The guys who are work at the service desk, however, are not nearly as personable. More
Honest and helpful service I called in for work on my brakes, and the staff was very friendly and helped me schedule an appointment that worked for my schedule. Jim called me ba I called in for work on my brakes, and the staff was very friendly and helped me schedule an appointment that worked for my schedule. Jim called me back with the list of work to be done and an estimate. But they actually were able to come in under that figure! I’ll definitely be continuing to go there with my car’s service needs. More
Never more happy than with my purchase I had owned the exact same model and it was totaled a few years back. They had one almost exactly like what I had and they worked with me on the pric I had owned the exact same model and it was totaled a few years back. They had one almost exactly like what I had and they worked with me on the price and the experience was second to none. Dave Stevens gave us no pressure and made the experience awesome. I would highly recommend buying a vehicle here! More
A good car buying experience. Matt & Damon were very friendly & accommodating. The process of completing the “paperwork” for the deal was the lone issue. It should happen at a much Matt & Damon were very friendly & accommodating. The process of completing the “paperwork” for the deal was the lone issue. It should happen at a much quicker pace. More
Went in for and oil change and left with a new Avalon. The Newbold service people are extremely competent and customer friendly. After dropping off my car I started looking at the new cars on the sh The Newbold service people are extremely competent and customer friendly. After dropping off my car I started looking at the new cars on the showroom floor. They were all nice, but one Touring was equiped exactly with what I was looking for and the next day I drove it home. I can't say enough good about Mark, Brian and Jeanine. More
Great buying experience! I always have a great experience at Newbold. Between my family and myself, we have bought at least 4 vehicles here. I have also recommended Newbold to I always have a great experience at Newbold. Between my family and myself, we have bought at least 4 vehicles here. I have also recommended Newbold to 3 friends, who have bought from Newbold. I followed Nick Erlinger there when he left another dealership in the area. I wish I could remember how many vehicles my family and friends have bought from Nick. I'm guessing about 14 or more. Nick is a joy to work with. More