Newbold Toyota
O'Fallon, IL
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1,564 Reviews of Newbold Toyota
Much better than the other visits The only problem i have dealt with is my tires always having different amount of air I tell them 32 and they are always different. Like they do not The only problem i have dealt with is my tires always having different amount of air I tell them 32 and they are always different. Like they do not check or care. It is important to me. Every time i leave i check my tires before i leave. The only other thing i do not care for is pressure from Service people to get this done and that done when i have had it checked at other places and was told you are good. My wife who bought a new Highlander from you and also uses your service department told me to see Shawn and that solved the problem. No pressure and i had the radiator coolant changed and the Transmission fluid changed and the oil and rotation etc. I told him next time i will have this done and that and what you recommend. First time i used him and i trust him. TRUST IS MORE IMPORTANT THAN MAKING A BUCK. I feel you do better by no pressure and being a bit more honest. Hope you understand my point. Mr Allen was good also when i used him. More
Excellent service experience Brought my car in for brake service as it was the original brake shoes and fluid (13 yrs old). Excellent experience, explained everything to me. Brought my car in for brake service as it was the original brake shoes and fluid (13 yrs old). Excellent experience, explained everything to me. More
35,000 mile check up After a 2 hour wait for a routine maintain check, there was no apology or reason for the long delay. When I reached my car, on the floor of the car wa After a 2 hour wait for a routine maintain check, there was no apology or reason for the long delay. When I reached my car, on the floor of the car was a evaluation form from the sales department that wanted to buy my car back. Couldn’t this been done another way? Where was the customer courtesy? More
Dave is the man Dave Stephens has truly embodied the term customer service. He has gone above and beyond again and again. I can’t say enough. Thank you Dave. Shaw Dave Stephens has truly embodied the term customer service. He has gone above and beyond again and again. I can’t say enough. Thank you Dave. Shawn in service is the best in the business More
courteous and fast I have walking difficulties and they seated me and brought the paper work to me. when my car was done they brought it to me. I have walking difficulties and they seated me and brought the paper work to me. when my car was done they brought it to me. More
Good experience I brought my Prius in for routine maintenance. I was assisted by Shawn. He was straight forward and explained what was scheduled based on the mileage. I brought my Prius in for routine maintenance. I was assisted by Shawn. He was straight forward and explained what was scheduled based on the mileage. When my service was completed in about 45 minutes, he explained what needed to be addressed in my next visit. He was helpful and knowledgeable without pushing additional work. Thank you, Shawn! More
Friendly, fast and accommodating This is my 2nd vehicle from Newbold and it was just as easy as the first! I leased a new Camry today with the help of Dave Stevens and will definitely This is my 2nd vehicle from Newbold and it was just as easy as the first! I leased a new Camry today with the help of Dave Stevens and will definitely be back in the future! More
Quick and easy Newbold quickly found the vehicle we wanted with no hassle. We got a fair price without pressure or the usual car dealership games. They were great Newbold quickly found the vehicle we wanted with no hassle. We got a fair price without pressure or the usual car dealership games. They were great and we are very happy. You More
Service The problem was identified and corrected. They listened to me and worked with me to solve the problem. I highly recommend Newbold Toyota. I have been The problem was identified and corrected. They listened to me and worked with me to solve the problem. I highly recommend Newbold Toyota. I have been pleased to work with them in both purchasing and service. I have never been disappointed. More
4Runner purchase This was our second car buying experience with Mark. The ease of the car buying experience and great service is what brings us back. Thanks Mark! This was our second car buying experience with Mark. The ease of the car buying experience and great service is what brings us back. Thanks Mark! More