
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
They treat people like people. No high pressure techniques!! Friend of mine had just recently bought a Toyota was impressed with it saw that Toyota had some deals going on. Did not expect buy a car when I walke Friend of mine had just recently bought a Toyota was impressed with it saw that Toyota had some deals going on. Did not expect buy a car when I walked in there Friday afternoon with my Honda turned around at 8:30 that night walked away with a brand-new 2016 Toyota Camry that I'm very pleased with the sales experience there was phenomenal the finance manager was a human and did not try any high-pressure sales techniques and the salesman himself was very nice very nonthreatening. Would buy from again in a heartbeat!!!!!! More
Best Experience I have had buying a new car I only went to test drive a Camry ended up signing a deal that day. My salesman was very informative and friendly. He was not pushy and he listened an I only went to test drive a Camry ended up signing a deal that day. My salesman was very informative and friendly. He was not pushy and he listened and cared about what I wanted and needed on the car I wanted to buy. They gave me more than fair offer on my trade in car on the first try. Not like my other experiences where you go back and forth bickering over the price of the car or the trade in value. I wish that all my new car purchases could of been this painless. The finance manager was great explained the cars warranty and all the extended plans they had to offer. He was not pushy and explained the warranties in great detail that was easy to understand. My experience from the dealership was great and my experience from my salesman was wonderful! I hope to buy a car from him again. More
Smooth and efficient Wife and I were out car shopping. We already owned a Camry (purchased from a different dealer) so we knew Toyota quality. Sales staff were excellent Wife and I were out car shopping. We already owned a Camry (purchased from a different dealer) so we knew Toyota quality. Sales staff were excellent, knowledgeable but not overbearing. Loved a car on the showroom floor. Made a good deal, drove it home 2 hours after we walked through the showroom door. Best, least painful car buying experience I've had in 40 years. More
Awesome experience This is the 3rd vehicle we bought and couldn't be anymore satisfied. From the first day we met Sonny, he made us feel like a friend and not just a cus This is the 3rd vehicle we bought and couldn't be anymore satisfied. From the first day we met Sonny, he made us feel like a friend and not just a customer. His service is outstanding, we can't imagine buying a car from anyone else. If you need a positive experience, go see Sonny at Newbold Toyota, you won't be disappointed. More
Love my new Camry but.. Although I enjoy my new purchase, I was not satisfied with the customer service overall. I plan to purchase my next Toyota somewhere else. Thanks Although I enjoy my new purchase, I was not satisfied with the customer service overall. I plan to purchase my next Toyota somewhere else. Thanks Matt Mahon for making my purchase possible! More
2016 Prius We had the pleasure of working with the two Matt's at this dealership and they were AWESOME! We had such a great experience and left with a new 2016 We had the pleasure of working with the two Matt's at this dealership and they were AWESOME! We had such a great experience and left with a new 2016 Prius! Matt E. was very knowledgedable about the new product and extremly friendly and patient with myself and my husband. Matt M heled us to figure out the exact cost and what deals we could get. overall it was a great experience and if ever I have to get another car I will go here first. More
Awesome One of the best experiences of purchasing a new truck ever. Had to order it due to it being a 2016 model. All was well explained on how long it would One of the best experiences of purchasing a new truck ever. Had to order it due to it being a 2016 model. All was well explained on how long it would take for delivery, and was delivered in the time frame explained to me. If I live long enough to need another truck ....I will be going to Newbold Toyota! More
A Comfortable Experience I felt extremely comfortable with Mark. He listened carefully to what I needed and made it happen without being pressured by him or anyone else. I end I felt extremely comfortable with Mark. He listened carefully to what I needed and made it happen without being pressured by him or anyone else. I ended up leasing two cars with all the features needed on my list. Mark followed up with me a couple of days later to see if I had any questions and assured me to call or stop by if I did. I sincerely appreciated his interest. It was genuine! I More
No pressure Great buying experience. They didn't have exactly what I wanted on the lot, so we ordered it no pressure from Sonny or anyone else. Great buying experience. They didn't have exactly what I wanted on the lot, so we ordered it no pressure from Sonny or anyone else. More
Who cares about the customer...they don't Poor customer service at Newbold Toyota in O'fallon, Illinois. They refused to service my vehicle after giving me an appointment; having me pick up my Poor customer service at Newbold Toyota in O'fallon, Illinois. They refused to service my vehicle after giving me an appointment; having me pick up my car stating on the phone for me to take my car back to whoever repaired it in Chicago. My mom intervened because of the obvious safety issue driving four hundred miles with a broken passenger mirror. She was furious that our safety was not a concern to them. Me and my family of long term Toyota customers purchasing such vehicles as the Land cruiser, Toyota Tacoma truck, Prius, Camry and my car the Toyota Venza. What poor service!!! More