Newark Toyota World

Best help Eric Maddison helped me find my perfect car. I love it so much. He was very informative and helpful. Everyone should go see him he's the best. Eric Maddison helped me find my perfect car. I love it so much. He was very informative and helpful. Everyone should go see him he's the best. More

Great acommodating service The dealership was very helpful and explained everything that was going on with my car, even washed it! They help me understand any potential problems The dealership was very helpful and explained everything that was going on with my car, even washed it! They help me understand any potential problems that might happen as well More

Service Any time I book an appointment for service for my vehicles,I always get a detailed information on what has been done,what needs attention in the near Any time I book an appointment for service for my vehicles,I always get a detailed information on what has been done,what needs attention in the near future,and as such I can use the vehicles without any anxiety that something may go wrong. More

Our second new highlander from this dealer. Great sales rep. Our sales rep Ken Steen was great to work with and helped us with both new car purchases. To date we have purchased our last six cars from Toyota. I d Our sales rep Ken Steen was great to work with and helped us with both new car purchases. To date we have purchased our last six cars from Toyota. I do think the Toyota company could do more for loyal return customers by extending the warranty like you already do with your Lexus brand. More

Newark Service Great experience. Cheryl got my service started and made sure that my vehicle got washed too. My shuttle driver was pleasant and arrived promptly at Great experience. Cheryl got my service started and made sure that my vehicle got washed too. My shuttle driver was pleasant and arrived promptly at pick up time. More

Good car, very bad service Initial buying experience was fine. When I returned to pick up my car and complete my paperwork is when things went down hill. I had completed all m Initial buying experience was fine. When I returned to pick up my car and complete my paperwork is when things went down hill. I had completed all my financing and needed only to hand the finance manager a check, yet a waited two hours (on a week night) before I could get in to see him. Once I got into the office I singed and completed my paperwork in less than 5 minutes. During my wait, I inspected my car. They promise to fill a few small chips on the car that were caused from rocks and debris..the finished product looked like a three year old had pained over it...disappointing to say the least as the car is a gift. The worst moment came when i discovered a large dent in the roof that was not there when I purchased the car. The sales person was unsure what to do but confirmed it was nit there earlier. Someone had dropped something on the roof and di nothing to try to fix it. When we pulled the manager aside to look at it, he was bothered that I was pointing it out. His solution was to fill it, using the same low grade solution they used on the other touch up spots. I asked why was I now paying the same amount for a car with damage that was not there before...his only answer was that he would give me my deposit and I could go find another car. Terrible customer service and bad experience all the way around although the sales person was friendly and helpful. More

Amazing service from start to finish plus some AJ has been amazing to work with. He even followed up to make sure we figured out everything with the car. Everything worked out and resulted in a v AJ has been amazing to work with. He even followed up to make sure we figured out everything with the car. Everything worked out and resulted in a very happy wife with her new minivan. You know what they say. Happy wife, happy life. Thank you AJ. More

Tire change I am very pleased with my experience at Toyota World service center. The staff addressed my concern promptly and did the job efficiently. I would high I am very pleased with my experience at Toyota World service center. The staff addressed my concern promptly and did the job efficiently. I would highly recommend this service center. More

55000 mile service I've been taking my 2013 Prius C here since I bought it for service every 5000 miles. I love my car and have no issues with it. Everyone is always ve I've been taking my 2013 Prius C here since I bought it for service every 5000 miles. I love my car and have no issues with it. Everyone is always very nice at this dealership and they provide a comfortable waiting area. This last visit I was only due for a check up and tire rotation and as usual I waited. It took about an hour, though, and even though they said they'd run my car through the car wash, they didn't. By then I needed to leave. I'm disappointed that I waited that long for a routine service and never got my car washed as promised. More

Did not take care of all issues. Asked specifically to look at tire light that comes on in the car. Low air pressure. I called and /asked them to specifically look at that too. Asked specifically to look at tire light that comes on in the car. Low air pressure. I called and /asked them to specifically look at that too. My kid picks up the car and doesn't ask about it and the lights still on. The problem wasn't addressed. The new services hours are a pain in the but. Bring back the old service department. More