Newark Toyota World

From the time I first inquired about leasing options online, I was contacted by Karin within 24 hours. She followed up with me through email and phone repeatedly, but did not badger me like other dealer online, I was contacted by Karin within 24 hours. She followed up with me through email and phone repeatedly, but did not badger me like other dealers. When I came in to meet with her, I was greeted as soon as I entered the dealership. Karin was so friendly, down-to-earth, honest, and funny. She got straight to business and told me what deal she could offer me - which was astronomically lower than I was expecting to pay. I had to wait a day to find out if I was approved, and spoke to Eric Mosely over the phone the next day to find out. He shared in my excitement when I found out I got the car. Both Karin and Eric were very patient with me, as I had a million questions. This was my first car and I knew next to nothing about buying a car, leasing, car insurance, etc. They knew this, but did not try to take advantage of me like other dealers had. They simply helped me to understand the whole process. Toyota has bar-none the best customer service, and I think it's safe to say I'll be a Toyota customer for life. This dealership in particular is professional, friendly, and accommodating. The entire process was smooth from the first time I spoke to Karin on the phone, to the day I picked up the car (which was in immaculate condition). THANK YOU NEWARK TOYOTA WORLD!!! More

We had a great experience working with Karin. She contacted me within a couple of hours of my online quote request. We made an appointment for the following day, a Sunday. Karin spent all day worki contacted me within a couple of hours of my online quote request. We made an appointment for the following day, a Sunday. Karin spent all day working with us to find a car we loved and she came through, I love my Rav4! Everyone at the dealership was wonderful and they have the best service department we have ever used. They turned a Honda lover into a Toyota lover! More

I thoroughly enjoyed meeting and working with Mr. Mosely. He worked with my son on the purchase of my new car from my son prior to ever meeting me. We met indirectly on the phone prior to in person, but on He worked with my son on the purchase of my new car from my son prior to ever meeting me. We met indirectly on the phone prior to in person, but once we met I felt like we knew each other already. I would HIGHLY recommend Mr. Mosely to anyone if they are interested in purchasing a Toyota. He persona is warm and welcoming and he lets you know he's concerned about you the customer. He makes you feel like family and that is so important to me. Mr. Mosely YOU ARE THE BEST and I DO LOVE MY NEW CAR.... YESSSSSSSSSSSSSSSSSSSS!!! More

Mr. Eric Mosely is the sole reason I bought a Toyota. His follow through as a sales person was right on point. He was always prompt in answering any and all questions I had and consistently provided hon His follow through as a sales person was right on point. He was always prompt in answering any and all questions I had and consistently provided honest information. I did not feel as if he was "selling" me. He simply provided phenomenal service and guidance in the purchase of my first Toyota from beginning to end. I know that I can continue to approach Mr. Mosely with any issue I might have and alway know he will get back to me in less than an hour. Mr. Mosely showed true knowledge of the vehicles and his attention to personal service is the best I've ever seen. He made me feel like I was his only customer. Mr. Mosely is definatly a great asset to Toyota World! I appreciate all his time and effort and look forward to my next purchase at Toyota in years to come, but also telling friends and family about my exceptional experience with Toyota. More

I worked with the Direct Sales Team of this dealership via Internet! Spoke to Karin deBussy on the chat while I was trying to see if a particular Rav4 was available outside my region and had no intention via Internet! Spoke to Karin deBussy on the chat while I was trying to see if a particular Rav4 was available outside my region and had no intention to buy. As a matter of fact I had no idea of how it would work. I am down in Atlanta, GA and the dealership is in Newark, DE. Karin was quick to understand this and remained non pushy throughout the transaction. She gave me a fair price and a fair APR and even found me a good deal for shipping the car. All in all the process was very smooth for me and I did not even visit her dealership! The car was shipped to my address in time and in perfect condition! Thanks Karin! I would recommend her to anyone looking to buy a Toyota! More

Both Don and Ken worked with me across the span of 3 days to get the monthly payments where I needed them to be, including the upfront negotiation of an extended warranty. They were able to quickly obtain a to get the monthly payments where I needed them to be, including the upfront negotiation of an extended warranty. They were able to quickly obtain a car that was not on their lot, but which met all of my specifications. Upon receiving the vehicle yesterday, it was beautiful. The paperwork process which is so often painful, went smooth and took no more than 5 minutes with Brandon. In fact, the finance rate had actually decreased and I was able to save an additional $7/mo which was a fantastic surprise! After my purchase, Don sat with me and programmed the blue tooth to my phone as well as going over several other features of the car with me. I also want to mention that there was a very nice man at the service department where I picked the car up that provided several helpful tips on maintaining the appearance of the leather knowing that I had 2 kids. He also made sure I knew how best to position the car seats safely. My kids love the car. I love the car. This is quite impressive knowing that I am a convertible/sports car enthusiast who was buying a minivan. I would absolutely do business with them again. More

Karin Debussy and Eric Mosely at Newark Toyota World have been a great help throughout my new Tacoma truck buying experience. They helped me find what I was looking for in a truck and with their experience been a great help throughout my new Tacoma truck buying experience. They helped me find what I was looking for in a truck and with their experience made it happen in short order. The sales team method worked very well for me when I was looking for help in the off hours. With both Eric and Karin working on my 'case', I was able to find the help that I needed. Furthermore, even after the sales transaction was completed Eric and Karin did not quit on me. They were there with the answers to my follow-up questions and were checking up on me to make sure I was happy with my new Tacoma. Thanks again form a very satisfied Toyaota customer! More

Interacting with Eric is great! He went out of his way to ensure that I drove away in the car that I wanted. He is very knowledgeable and has the expertise that was needed in helping me make the decision to ensure that I drove away in the car that I wanted. He is very knowledgeable and has the expertise that was needed in helping me make the decision to purchase my car. He is the 1st sales rep I have ever worked with who provides guidance even after purchasing my Highlander in 2008. Most sales rep no longer help the customer, but I can call Eric and he gives guidance immediately and quickly follows-up. Eric will check with me to confirm that everything is going fine and won't hesitate to also inform me that if I have any questions or concerns, to contact him. I would recommend my family and friends to speak with Eric if they are interested in purchasing a vehicle. More

I bought a new 2011 Prius and I'm very happy with the car. I was also happy with the buying experience. Karin deBussy handled things smoothly, professionally, and in a way that made me feel pretty comf car. I was also happy with the buying experience. Karin deBussy handled things smoothly, professionally, and in a way that made me feel pretty comfortable. I didn't feel pressured. I didn't feel like some of the "fine print" was being hidden from me. Overall, the exchange was friendly and helpful. More

My wife and I had the pleasure of working with Ken Steen when we were looking for a new vehicle. Ken took the time to make sure we were 100% comfortable with our decision and then took even more time carefu when we were looking for a new vehicle. Ken took the time to make sure we were 100% comfortable with our decision and then took even more time carefully explaining all of the features in our new Highlander. We love the SUV and would certainly recommend others to go to Newark Toyota World and ask for Ken. He certainly knows his product and is excellent to deal with. More