Newark Toyota World

Easy Car Buyin Did not feel any pressure to buy. Process was quick and easy. Facility was clean and well kept. Staff were very friendly. This is the second vehicle w Did not feel any pressure to buy. Process was quick and easy. Facility was clean and well kept. Staff were very friendly. This is the second vehicle we have bought from her in the last three months and both experiences were excellent More

Service as it should be Recently I had my 2015 Venza in for the 10,000 mile service at Newark Toyota World and from the time I pulled in the garage until the time I pulled ou Recently I had my 2015 Venza in for the 10,000 mile service at Newark Toyota World and from the time I pulled in the garage until the time I pulled out I felt the service was better than expected. They greeted me with a warm smile and when the service was done, they asked me if there was anything else they could do for me - again with a smile. More

Engine problem Your service person made sure that I knew I was important and he went out of his way to take care of the issues and then got me into a rental when it Your service person made sure that I knew I was important and he went out of his way to take care of the issues and then got me into a rental when it became necessary to keep my car More

no complaints I got perfectly adequate service, but I don't particularly care for the new system of checking in, in which I have to stand out on the service floor n I got perfectly adequate service, but I don't particularly care for the new system of checking in, in which I have to stand out on the service floor near the car trying to hear what the service person is saying over the noise of the equipment in the nearby work area. I liked the fact that this service visit was free as part of the used vehicle warrantee. More

MY FIRST SERVICE I went in for my first service on my new RAV4. I was greeted promptly and the service review was explained completely in a professional manner Dacia L I went in for my first service on my new RAV4. I was greeted promptly and the service review was explained completely in a professional manner Dacia Letts, Assistant Service Manager. More

Best service experience I ever had at any. car dealer. Came in for routine 10,000 mile check-in. Was met by Service Advisor named Colleen. She was outstanding!! Gave me a tour of new Customer Waiting area. Came in for routine 10,000 mile check-in. Was met by Service Advisor named Colleen. She was outstanding!! Gave me a tour of new Customer Waiting area. When I mentioned I needed an item from the Parts Dept., she got it for me. She was knowledgeable, friendly, and prompt. Couldn't ask for a better experience. More

Excellent top notch professional and honest service . The service advisor was a consummate professional , very friendly and gave a reasonable estimate and time top notch professional and honest service . The service advisor was a consummate professional , very friendly and gave a reasonable estimate and time allocated to work on the car. More

TOYOTA doen't know the difference between SALES & SERVICE SALES service on Cleveland Ave on my new 2015 Prius was Exceptional, But the SERVICE center on Marrows Rd was Horrific. On 10/17/2015 from 09:00 am SALES service on Cleveland Ave on my new 2015 Prius was Exceptional, But the SERVICE center on Marrows Rd was Horrific. On 10/17/2015 from 09:00 am to 01:15 pm, INV 90143, I waited 4 Hr's & 15 minutes to have my concerns addressed, On Line ‘A’ was Not documented properly & therefore Not properly resolved; On Line ‘B’ was Close to what I put on the paper that I gave Jeff Herrod & Westley said he would call me by Monday on Mirror parts (but never did); On Line ‘C’, It was properly documented, but TOYOTA Screwed Up by Not making the 2014 & 2015 Trunk Cover the correct way (like the 2007 Prius); On line ‘D’, Jeff did document my problem correctly, but the resolution was NOT documented correctly, Actually, the mechanic had to download a New Program B4 the DRL would work. On Line ‘E’, Another Screw-Up by TOYOTA Corp & Jeff did Not document the problem properly (see My paper below) that I gave Jeff describing all my concerns, Paper I gave Jeff on my Problems : PROBLEMS PROBLEMS PROBLEMS PROBLEMS NOTE : 2015/09/27 (Sun). Drivers side Front Tire ‘Low Tire Pressure’ @ 20 Lbs, Orange light came ON. There was only 576 miles on the car ????? NOTE : New RED 2015 Toyota Hybrid ‘Prius Persona’ Auto-Dimming Mirror with HomeLink has 3 Switches & should have 6 buttons. I wanted the mirror with the Compass (what is in my 2015 Toyota Instruction Book). NOTE : Trunk Pull Over Cover does Not stay Up. NOTE : The DRL lights do not come on. NOTE : Radio -> The Volume varies GREATLY going from SAT(12), AM(40), FM(40) & Phone & MAP(GPS). Plus, the Tone of person talking changes periodically as if he/she went into a different room ????? Also, The SAT & AM Sound occasionally goes DEAD for about 1 second. Invoice #90143 I got back from Jeff : Sincerely, Bob Lybeert 610-869-7654, rrlionel@aol.com More

Excellent experience This was the easiest care purchasing/leasing experience I have ever had. They were able to get me the vehicle I wanted quickly. Other dealers said I This was the easiest care purchasing/leasing experience I have ever had. They were able to get me the vehicle I wanted quickly. Other dealers said I would have to wait 2 months. Service was very friendly and the staff knowledgeable about the vehicle. More

Great Servcie Experience. I visited ToyotaWorld and was met by advisor Chris. Simply put. he was great. I got an oil change which was fast and easy. I returned 2 months later f I visited ToyotaWorld and was met by advisor Chris. Simply put. he was great. I got an oil change which was fast and easy. I returned 2 months later for 4 new tires. Very competative prices and visit was quick and easy. More