Newark Toyota World

2.5 hour oil change Had appointment on Sunday, Oct 18th for an oil change. Upon arrival I was told that there were several "call outs" and they would not be able to get Had appointment on Sunday, Oct 18th for an oil change. Upon arrival I was told that there were several "call outs" and they would not be able to get my car done for an hour and a half. Offered free oil change for anytime during the week and told me they would absolutely get my car done within 45 minutes when I came back. I took the offer and scheduled a 6 pm appt on the following Monday, Oct 19th. I arrived on time, was told it would be a one hour wait, and was led to the waiting room. Two hours later, I was told that they were just getting my car on the lift and they would finish it even though they closed at 8 pm. Car was done at 8:30 pm after two and a half hours in the waiting room ... absolutely unacceptable. More

Careful attentive service Everyone, starting with Henry O's initial greeting, was very polite and attentive. Waiting for repairs to be accomplished could not be more accommoda Everyone, starting with Henry O's initial greeting, was very polite and attentive. Waiting for repairs to be accomplished could not be more accommodating or comfortable. I have been a customer for a number of years, and anticipate that I will always be a customer. More

Best service around In the three years I have had my Prius, no one else has serviced it since I was sold on the great service from the very first visit. Everyone was frie In the three years I have had my Prius, no one else has serviced it since I was sold on the great service from the very first visit. Everyone was friendly, the service has always been reliable and carried out in a timely manner. Thanks to Toyota World I don't even mind the 50 mile drive to get my service!!! More

Timely, efficient service! courteous; things done in a timely manner. very professional Things were done on time as stated. Waiting room clean and well provided. Thank you, we courteous; things done in a timely manner. very professional Things were done on time as stated. Waiting room clean and well provided. Thank you, well done! More

EZEE PEEZE In for a quick service check, change of address - handled by Colleen. Great job. Caught the wiper replacement (which I had forgot to mention) and the In for a quick service check, change of address - handled by Colleen. Great job. Caught the wiper replacement (which I had forgot to mention) and the completed job was done in less than the time they said it would take. Excellent. Like the remodeling. Great at the counter and on the way home. Scott More

1st experience Well customer service from desk was good. The technician was very knowledgeable of my vehicle and warranties. I asked if my car could be washed and un Well customer service from desk was good. The technician was very knowledgeable of my vehicle and warranties. I asked if my car could be washed and unfortunately it was being remodeled so I wasn't able to have done. I dropped my vehicle off at 9 am and I didn't receive a phone call and end up calling around 4ish and it took a while to get a response, eventually the gentleman told me that my car was finished. (I wish I received a courtesy call, I pretty much missed an appt), but at least the Toyota shuttle was able to pick me up from my home which I was grateful for. The shuttle was very friendly and overall ALL staff was professional. More

Trading an 06 Tacoma for a 16 Tacoma This exchange of a great Tacoma for a new upgraded 2016 Tacoma happened efficiently and with great expertise. It was more than interesting how all emp This exchange of a great Tacoma for a new upgraded 2016 Tacoma happened efficiently and with great expertise. It was more than interesting how all employees went to the trouble of congratulating me on my purchase. I, in turn, congratulate them for the prompt, efficient way they went about their business. More

Very Nice I was able to wait for my car knowing it wouldn't be too long. The upgraded service area was impressive. My interaction with customer service was nic I was able to wait for my car knowing it wouldn't be too long. The upgraded service area was impressive. My interaction with customer service was nice. More

BEST car buying experience I have every had when purchasing My wife was interested in a Pruis v. We went to the local dealer where we live but their selection (and frankly their willingness to give us a reason My wife was interested in a Pruis v. We went to the local dealer where we live but their selection (and frankly their willingness to give us a reasonable deal) was limited and the cost to bring in the car she wanted seemed unreasonable. I searched online an located Newark Toyota World and found the car my wife wanted. Chris Delpeche took my call, handled my questions with extreme professionalism, give me a very fair offer for my used car and made 3 return calls that day to meet my busy schedule. Chris is the finest sales person I have dealt with in the purchase of a new car. I will be back to Chris and Newark Toyota World when I need to replace my Highlander. More

Professional & Courteous Bruce Lowe was very professional and courteous. He balanced just the right amount of follow up. I would recommend him to my friends & family. Felt Bruce Lowe was very professional and courteous. He balanced just the right amount of follow up. I would recommend him to my friends & family. Felt I worked with an honest knowledgeable salesman. More