Newark Toyota World

Key replacement We ordered a replacement key and door fob. It took well over an hour before my wife was notified that they were having difficulty seating the key. F We ordered a replacement key and door fob. It took well over an hour before my wife was notified that they were having difficulty seating the key. Finally it was suggested that we will have to have our van re-keyed to make the replacement work. The customer service agent charged my wife for service and parts for a key that does not work. This is beyond absurd and I would like to speak with the service manager to discuss further. We have always had our vehicle serviced at Newark Toyota but after this experience I will look elsewhere. Very poor all around. I can be reached at 916-213-9821. More

This is how a car service should be Start to finish this went as smoothly as I could have wished. Jeffrey, my service associate, greeted me at the service drop-off, got the information f Start to finish this went as smoothly as I could have wished. Jeffrey, my service associate, greeted me at the service drop-off, got the information for the service, and directed me to the shuttle to get to work. He called within an hour with a work estimate, offering, but not pressuring, various options I might consider. He called midday telling me the work was completed, the final amount of the bill, reconfirmed my shuttle pick up time, which the driver hit to the minute. No concerns about going back in the future, no need to seek other service providers, they do it right. Everyone I dealt with was courteous and attentive. More

Absolutely Horrible Service If you have time to waste then this is the place. I was told it would take between an hour to an hour and 30 mins and took 3 hours. Never heard anyth If you have time to waste then this is the place. I was told it would take between an hour to an hour and 30 mins and took 3 hours. Never heard anything until Wes came out. They don't care about their customers at all. More

People were very friendly and polite. Fast service. I tried clicking on just the excellent star but it wouldn't let me. It kept highlighting all of them. Everything should be excellent. People were f I tried clicking on just the excellent star but it wouldn't let me. It kept highlighting all of them. Everything should be excellent. People were friendly and polite. More

Excellent service Everyone is always professional and friendly, I trust them fully with my car and with their advice about what needs to be done. The recent upgrades to Everyone is always professional and friendly, I trust them fully with my car and with their advice about what needs to be done. The recent upgrades to building are really nice too! More

Colleen rocked! Not sure why Colleen isn't on this list but she was extremely helpful in explaining the problem and solutions. Most importantly, she was kind and pat Not sure why Colleen isn't on this list but she was extremely helpful in explaining the problem and solutions. Most importantly, she was kind and patient. More

Customer service It was great customer Service....definetly would recommend this servive department it was great i had great time very friendly and worth going to than It was great customer Service....definetly would recommend this servive department it was great i had great time very friendly and worth going to thanks so much More

Car repair My recent experience w Toyota was excellent. The manager I dealt with was knowledgeable and courteous. The part was ordered and received within a coup My recent experience w Toyota was excellent. The manager I dealt with was knowledgeable and courteous. The part was ordered and received within a couple of days. The car was repaired promptly. More

My First Big Purchase Chris Delpeche helped me get a car on my own! My car had recently broken down and I needed something fast. I said my price range and told him a little Chris Delpeche helped me get a car on my own! My car had recently broken down and I needed something fast. I said my price range and told him a little about myself. Within 15 minutes we were test driving my car! I didn't have to look very far and never did I ever think I would have purchased a Toyota. I am happy with my purchase and thank you so much Mr. Delpeche for your knowledge and help! More

Ty is a very good salesman very polite, very honest, Everything was ready by the time i got there the deal was done over the phone everything that i asked for happened. very polite, very honest, Everything was ready by the time i got there the deal was done over the phone everything that i asked for happened. More