Newark Toyota World

Burning oil I had trouble with oil consumption and the staff was extremely helpful, even finding a problem with my rear wheel bearings. Very considerate and help I had trouble with oil consumption and the staff was extremely helpful, even finding a problem with my rear wheel bearings. Very considerate and helpful. More

has improved significantly sithe pastwo years were horrible I was geared for the same dissatisfied, horrible service I've experience the past two years. I walked in waited by my car, then a guy pulls in behi I was geared for the same dissatisfied, horrible service I've experience the past two years. I walked in waited by my car, then a guy pulls in behind me, goes inside, and a service attendant comes out with him and tells me someone will be right with me. I ask him is it the policy that you do not wait on customers in the order of their arrival, even when they have an appointment . I was told, well the guy came inside so i had to wait on him. At that point i said here we go again, nothing has changed. To my rescue came Geoffrey or Jeff with the G. At that point things changed. He asked for the opportunity to show me how service had changed for the better. I shared previous experiences with service the, good, the bad, the worse. Within 35 minutes, i was in and out. That was a first. Thanks for new management in your service department. I hope it will continue. More

Came in to diagnose noise problem Excellent service as always. My Sequoia was making strange noises. I called Bill and he told me to come in right away. He set me up with a loner an Excellent service as always. My Sequoia was making strange noises. I called Bill and he told me to come in right away. He set me up with a loner and they took care of diagnosing the problem. More

Courteous and patient explanations Jason Curley did a great job in explaining what needed to be done and in working with me to prioritize service/repair needs and to apply discounts whe Jason Curley did a great job in explaining what needed to be done and in working with me to prioritize service/repair needs and to apply discounts where possible. The total bill was steep but I do feel your workmanship and courteous and helpful personnel are worth the price. More

A very good service experience ! I arrived with an appointment and was attended to immediately. Wes explained everything fully, and answered any questions I had. I noticed there had I arrived with an appointment and was attended to immediately. Wes explained everything fully, and answered any questions I had. I noticed there had been improvements made to the waiting area, and transitional area from the garage to the waiting room. Both areas look much better than before. Wes made a very accurate estimate as to how long the work on my car would take. In fact the work done to my car took less time than I thought it would. Over all, a very good service center experience ! More

It's freezing and my window is stuck..down! I arrived without an appointment knowing that it was "booked" and knowing I didn't want to spend much because my Highlander Hybrid has almost 200,000 I arrived without an appointment knowing that it was "booked" and knowing I didn't want to spend much because my Highlander Hybrid has almost 200,000 miles! I was accommodated immediately and further consulted about my options. Both the service manager, assistant, and the specific technician were kind enough to answer several question I had. Everyone was pleasant, patient, and professional. Good experience. More

Great buying experience Had a great experience at Newark Toyota world. Marc from Internet sales was truly exceptional in working out the pricing as well as helping us chose t Had a great experience at Newark Toyota world. Marc from Internet sales was truly exceptional in working out the pricing as well as helping us chose the right car. Would definitely recommend this dealer to friends. More

Repeat Customer Routine maintenance service on my car was performed by the staff professionally, timely and within cost estimate, as usual. I liked very much being in Routine maintenance service on my car was performed by the staff professionally, timely and within cost estimate, as usual. I liked very much being introduced to the Rewards Program for the first time and the complimentary foods and drinks are always appreciated. I have been a repeat customer of this dealership since 1994, when I purchased my first and new Toyota Camry in 1998 and had it serviced up until July of 2014. At that time, I purchased my second Toyota Camry, a used 2011, from the same dealership and continue today to be serviced. More

Scheduled Maintenance Very nice experience with the whole service team. Easy to access service center, just drive right in. Service Advisor came out immediately to greet a Very nice experience with the whole service team. Easy to access service center, just drive right in. Service Advisor came out immediately to greet and check me in. Explained what would be done with my car and showed me to the very nice waiting area. When the service was done I went on a ride with the technician to make sure all my concerns were corrected. They even washed my car! More