
Newark Toyota World
Newark, DE
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2,445 Reviews of Newark Toyota World
Feel I was over charged, Immediate up sell. Excessive wait! HI, Brought my car in after a request for service indicator. As it did not have sufficient mileage for an oil change they told me that it would on HI, Brought my car in after a request for service indicator. As it did not have sufficient mileage for an oil change they told me that it would only need a tire rotation and toping off of fluids. I was immediately told that the tires were somewhat in need of an alignment. Up sell!!!!!!!!!!! The car has 13,000 miles on it. Then, since it only needed a tire rotation it would only be, at most, a half hour. One and a half hours later it was done. I had a coupon for the oil change, tire rotation and fluid top off. The coupon was for $39.95. I was charged $24.95. Since I had a coupon for $39.95 I must believe that the oil change would be $15.00. I really don't think so. Was I over charged for a simple tire rotation and why would it take well over an hour? No, I am not a happy camper. More
Great Service at shlort notice My wife, driving our Prius, had a flat tire that could not be repaired. In response to a phone call, you said bring it in to have two new front tires My wife, driving our Prius, had a flat tire that could not be repaired. In response to a phone call, you said bring it in to have two new front tires installed that afternoon. With the winter storm approaching, your quick service on very short notice as a life saver. More
efficient friendly informative service Henry my service consultant explained everything in detail and this helped me to make decisions regarding what to invest in maintenance and repair. F Henry my service consultant explained everything in detail and this helped me to make decisions regarding what to invest in maintenance and repair. Friendly and efficient service and always around my very busy work schedule which is helpful More
Good overall experience. Convenient location; easy to schedule service; friendly advisor and quick to greet upon entry into garage. Service time was not too long; advisor ass Convenient location; easy to schedule service; friendly advisor and quick to greet upon entry into garage. Service time was not too long; advisor assisted in researching problem with obtaining SMS and emails on the Entune system - bit found out that my Motorola is not compatible with the Entune I have, Only issue was the truck was not washed as promised to do. The advisor arranged for it get done before I left. Had the same issue the prior visit. More
Review of Tacoma Service Had a wonderful service rep, Colleen. She kept me up to date on the truck's progress. Extremely helpful! Was experiencing a whistling noise on the Had a wonderful service rep, Colleen. She kept me up to date on the truck's progress. Extremely helpful! Was experiencing a whistling noise on the driver's side over a certain MPH and the service team researched the issue, contacted Toyota to consult with their engineers, and the service manager himself became involved with resolving the issue because of it's unusual nature. Have always enjoyed going to this service branch of Toyota because of the quality of service. More
Upside down but not impossible! The Toyota Rep. Bernard Lawrence , was knowledgeable , he took his time and gave me his undivided attention. Bernard answered all my questions believe The Toyota Rep. Bernard Lawrence , was knowledgeable , he took his time and gave me his undivided attention. Bernard answered all my questions believe me I had many. I knew my price range where I wanted my payments to be and the team help me reach the goal. I would recommend Toyota World to others that may be interested in a Toyota purchase. More
Great experience My experience buying a certified used car with Eric Mosley was awesome. I have worked with Eric before when purchased my last vehicle and he is the on My experience buying a certified used car with Eric Mosley was awesome. I have worked with Eric before when purchased my last vehicle and he is the only person I worked with for this purchase. He is always a great help with finding me my ideal car and he was able to negotiate a great price. He set me up with Dacia Letts at the Service Center. She was extremely pleasant and very helpful with installing my remote start. I dropped off my car to her in the morning and was able to pick it up after work. She gave me a demo of my new "toy" and i left a very happy customer. I would highly recommend Eric and Dacia to anyone buying or servicing a car! More
Excellent customer service! I stopped in last minute and with out an appointment due to an unexpected tire problem. Derrick Mckie greeted me at the door and immediately took my I stopped in last minute and with out an appointment due to an unexpected tire problem. Derrick Mckie greeted me at the door and immediately took my truck back! I was in and out the in an hiur and a half, with out an appointment. I got my truck back and ut ran better than the day i purchased it! Couldnt say thanks enough for the great customer service displayed by Derrick. He kept me informed throughout the process of my truck being fixed! He went iut of his way to ensure my vehicle was back up and running and even took a test drive with me to make sure the problem was fixed! This is the type of service that will keep customers coning back! Excellent job Derrick! More
Regularly Scheduled Service I scheduled my 15,000 mile service online, received confirmation in a timely manner. All reception and service representatives were courteous and pro I scheduled my 15,000 mile service online, received confirmation in a timely manner. All reception and service representatives were courteous and professional. My car was serviced in the time frame I was able to choose and was completed as promised. Excellent overall experience. More
Service was great. We were in and out in less than an hour. Place was clean and everyone was very pleasant. Coffee and fresh donuts were available and fresh. We were in and out in less than an hour. Place was clean and everyone was very pleasant. Coffee and fresh donuts were available and fresh. More