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Newark Toyota World
Newark, DE
2,421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,421 Reviews of Newark Toyota World
January 26, 2016
Excellent Service As always, the Newark Toyota staff was courteous and friendly; and they promptly serviced my vehicle. I recommend Newark Toyota sales and service to As always, the Newark Toyota staff was courteous and friendly; and they promptly serviced my vehicle. I recommend Newark Toyota sales and service to everyone! More
by holly
Verified CustomerEmployees Worked With
Eric Mosely, Jason Curly
January 26, 2016
Very Poor Service Your service department consist of one person Bill Chaffee, he is the only person that I can trust to follow through on any issues that I have.Since 2 Your service department consist of one person Bill Chaffee, he is the only person that I can trust to follow through on any issues that I have.Since 2003 when I purchased my first vehicle, and 4 cars since, I have noticed a drop off in the way my cars and myself have been treated. Again, when Bill is not present I do not have a the same confidence that used to be a trademark of your organization. I have spoken recently to Mike Childers about these issues, and he has assured me that these problems would be corrected, I am sorry to say that I do not share his confidence. My Son recently has traded in the 2006 Scion TC which I owned for 10 years, for a 2016 Mazda CX-5, and I am driving a 2013 Rav 4, with a lease that will be finished in 10 months. If I do not begin to see improvement in a service department that used to be second to none, I will be purchasing my next car from another dealership. More
by jbirowski
Employees Worked With
Jason Curley, Chris Delpeche
January 25, 2016
PROFESSIONAL, SERVICE MANAGER HELPFUL ,KNOWLEDGEABLE I DIDN'T FEEL LIKE I WAS BEING TAKEN THAT I RECEIVED THE SERVICE I WAS PAYING FOR. service manager was very helpful and attentive. I felt he knew w I DIDN'T FEEL LIKE I WAS BEING TAKEN THAT I RECEIVED THE SERVICE I WAS PAYING FOR. service manager was very helpful and attentive. I felt he knew what he was doing. More
by BBONVETT
Employees Worked With
SORRY TO SAY UNKNOWN my first time with this writer. please check my paperwork.
January 25, 2016
Great experience Jeff does a great job and I feel he is an honest person and would give us a solid deal, appreciate all his help Thank you. All the people were very he Jeff does a great job and I feel he is an honest person and would give us a solid deal, appreciate all his help Thank you. All the people were very helpful. More
by bbaevsky
Employees Worked With
Jeff Turner
January 25, 2016
Customer Service Newark Toyota are the nicest people to deal with! I trust the completely. They never ever recommend more work then is needed. It is a pleasure to d Newark Toyota are the nicest people to deal with! I trust the completely. They never ever recommend more work then is needed. It is a pleasure to do business with you. More
by janetwalker147
Employees Worked With
Michelle
January 25, 2016
Smooth The service tech, Colleen, was courteous and thorough. The work was done well ahead of the expected completion time. I felt completely satisfied wi The service tech, Colleen, was courteous and thorough. The work was done well ahead of the expected completion time. I felt completely satisfied with the entire experience. More
by kirvanke@msn.com
Employees Worked With
Colleen
January 25, 2016
Feel I was over charged, Immediate up sell. Excessive wait! HI, Brought my car in after a request for service indicator. As it did not have sufficient mileage for an oil change they told me that it would on HI, Brought my car in after a request for service indicator. As it did not have sufficient mileage for an oil change they told me that it would only need a tire rotation and toping off of fluids. I was immediately told that the tires were somewhat in need of an alignment. Up sell!!!!!!!!!!! The car has 13,000 miles on it. Then, since it only needed a tire rotation it would only be, at most, a half hour. One and a half hours later it was done. I had a coupon for the oil change, tire rotation and fluid top off. The coupon was for $39.95. I was charged $24.95. Since I had a coupon for $39.95 I must believe that the oil change would be $15.00. I really don't think so. Was I over charged for a simple tire rotation and why would it take well over an hour? No, I am not a happy camper. More
by bbernie1
Employees Worked With
Not sure who the service writer was. It was a female writer.
January 25, 2016
Great Service at shlort notice My wife, driving our Prius, had a flat tire that could not be repaired. In response to a phone call, you said bring it in to have two new front tires My wife, driving our Prius, had a flat tire that could not be repaired. In response to a phone call, you said bring it in to have two new front tires installed that afternoon. With the winter storm approaching, your quick service on very short notice as a life saver. More
by ROBBIERIIS
Employees Worked With
Bill Chaffee, Derrick Mc Kie
January 24, 2016
efficient friendly informative service Henry my service consultant explained everything in detail and this helped me to make decisions regarding what to invest in maintenance and repair. F Henry my service consultant explained everything in detail and this helped me to make decisions regarding what to invest in maintenance and repair. Friendly and efficient service and always around my very busy work schedule which is helpful More
by lnsibert
Employees Worked With
Henry
January 23, 2016
Review of Tacoma Service Had a wonderful service rep, Colleen. She kept me up to date on the truck's progress. Extremely helpful! Was experiencing a whistling noise on the Had a wonderful service rep, Colleen. She kept me up to date on the truck's progress. Extremely helpful! Was experiencing a whistling noise on the driver's side over a certain MPH and the service team researched the issue, contacted Toyota to consult with their engineers, and the service manager himself became involved with resolving the issue because of it's unusual nature. Have always enjoyed going to this service branch of Toyota because of the quality of service. More
by gerilynnnorris
Employees Worked With
Colleen - Service
