Newark Toyota World

Excellent Customer Service Customer Service Reps were very attentive and thorough. Spent time explaining the service and needs of my vehicle. Took the additional step to sched Customer Service Reps were very attentive and thorough. Spent time explaining the service and needs of my vehicle. Took the additional step to schedule my next appointment and check my car with me before I left. More

Camry Service I brought my '05 Toyota Camry in for a routine oil change. The work was done on time and neatly. Newark Toyota World also provided prompt shuttle se I brought my '05 Toyota Camry in for a routine oil change. The work was done on time and neatly. Newark Toyota World also provided prompt shuttle service to and from my work place which added tot he convenience of having this work done. More

4 runner service The entire staff was helpful, knowledgeable and efficient. The hours are great and the newly renovated areas are very nice and clean. One note - i The entire staff was helpful, knowledgeable and efficient. The hours are great and the newly renovated areas are very nice and clean. One note - it was confusing the first time coming back in to pick up the vehicle in the newly renovated space as the old set up had clearly marked service check out area and now upon entering there is a customer service desk but found that it wasn't necessary to wait in that line but to just go back to the service managers desk area where anyone of the employees could check you out.. More

very satisfying I had several items that needed to be taken care of. The work was good and the experience was very pleasant. At the end of the day I was well cared fo I had several items that needed to be taken care of. The work was good and the experience was very pleasant. At the end of the day I was well cared for. More

excellent service This was the 2nd visit within a week;1st time for an oil change ; then 2nd time for rotation of tires + wheel alignment . The service was quick and th This was the 2nd visit within a week;1st time for an oil change ; then 2nd time for rotation of tires + wheel alignment . The service was quick and the sales rep very friendly. Colleen Consalo was very professional and friendly; explained everything that was done and what was needed next time. More

Oil change Dwan Tolson provided excellent assistance and was able to answer my questions about the Highland. When I'm ready to purchase the highland I will requ Dwan Tolson provided excellent assistance and was able to answer my questions about the Highland. When I'm ready to purchase the highland I will request her as my saleswoman. More

More than satisfactory My experience at your dealership is always more than satisfactory. Every time I've been there everyone I've met has been very friendly, helpful and My experience at your dealership is always more than satisfactory. Every time I've been there everyone I've met has been very friendly, helpful and competent. Wes Harrison took care of my car the last time I was there and he was very friendly and helpful. A few weeks before I couldn't get the women on my GPS to stop talking. Wes was very patient and helpful in walking me through the process of turning her off and helping me to get more acquainted with the GPS. I would give your dealership an A+. More

great very kind, professional, helping, and friendly dealers. we were looking for buying another corolla, selling the one we had with 80,000 miles, but we c very kind, professional, helping, and friendly dealers. we were looking for buying another corolla, selling the one we had with 80,000 miles, but we chose to lease one with the assistance of Ken, who answered all our questions and made my wife feel confortable withe decision More

Phenomenal! I recently purchased a vehicle at this location on 02/26/2016. Mark Barto was great! He made the car buying process easier than I had ever imagined. I I recently purchased a vehicle at this location on 02/26/2016. Mark Barto was great! He made the car buying process easier than I had ever imagined. I would recommend this dealership to everyone I know. -Inashay W. More

Broken radio...... Appointment was made for radio/Bluetooth/ computer screen not working in 4 year old car. Arrived at dealership and service advisor introduced himself Appointment was made for radio/Bluetooth/ computer screen not working in 4 year old car. Arrived at dealership and service advisor introduced himself and said " let's take a walk around the car to check the lights". This seemed odd since I was not there with a light problem and he had not asked me what was wrong with the car. We walked around the car and he said lights ok. He then opened the hood and pointed to a slight vibration and said that wasn't good. He also pointed to the battery terminal with a little corrosion on it and said this was bad and did I want the battery service. I asked if there was a charge and he said yes, $39.95, I declined. I had already told him I had a local mechanic that I had used for years and trusted, but he could not fix a complicated issue like the navigation screen. The advisor tried to convince me to change to Toyota for all my service. He then said, let's go inside and write this up. I asked him if he wanted to know what was wrong with the car and why I was there. He looked surprised and said yes. I then showed him the malfunctioning computer screen/radio. He said they would check it out and call me. Next day I called and turns out my 4 year old car needs a new radio/ navigation system. He gave me an estimate and said what they had already used in labor time diagnosing the problem. I felt the labor time was high but since my local mechanic could not fix this computer problem I told him to proceed. I was told the radio had to be ordered and to come get the car for now. My husband picked up the car and was asked to prepay for the services and parts, which he did. When he got home I looked at the bill and attached there was a page for all the routine maintainence things they checked like tires and brakes. No wonder the labor was high. I asked for none of this. There were boxes checked as to potential future needs as a way to sell service I assume. I will take my car back to get the radio fixed but will never go there for service I can get from my mechanic. I felt they use time I did not authorize looking for issues to fix. More