Newark Toyota World

Body work Extremely disappointing experience. My Tundra was kept at the body shop for a month and the estimator could not see very apparent damage to the seal a Extremely disappointing experience. My Tundra was kept at the body shop for a month and the estimator could not see very apparent damage to the seal and asymmetry of the cap which was installed by the service through True Mobility. The cap still has the rain water leak. The rear bumper and plug in attachments were loose. I had to go myself yesterday to True Mobility to show what was causing the rain water to leak inside the cap. Estimator kept insisting that the cap was supposed to have a leak instead of opening his eyes and look for the issues. He also made false statement that cap was removed and reinstalled by True Mobility.It will be removed and reinstalled now after i took it there. I would not recommend anyone to have body work done at the body shop. And many other small issues. Nazim Ameer, MD More

sales an service When buying my 2015 van I was suppose to have all around coverage 10 months later I find out I don't plus I go to get my radio fixed I was tol When buying my 2015 van I was suppose to have all around coverage 10 months later I find out I don't plus I go to get my radio fixed I was told to video the problem I was told it's nothing wrong with it just all messed up I wish I could turn the car back in More

Another excellent experience at Newark Toyota World Service here is always top notch and expectations are always met. Price was indicated up front and services associate called to provide price before a Service here is always top notch and expectations are always met. Price was indicated up front and services associate called to provide price before additional work was performed. More

Good Dealer and nice experience but still a bit sneaky. My Experience with Jeff Turner was awesome. He was informative and worked with me on the pricing of the Vehicle. I would recommend giving him a visi My Experience with Jeff Turner was awesome. He was informative and worked with me on the pricing of the Vehicle. I would recommend giving him a visit if you are in the market for a new Toyota. ON THE OTHER HAND the financing person that i dealt with Social Engineered me into a Extended Warranty. I think the warranty is great but i think the way the process that was engineered to work is very dishonest. They only show you the payments after adding the warranty and not the price difference that you agreed to with the sales person. If you buy a car with an extended warranty make sure you look at the price difference not just the payments. This way you can be sure it works for you. More

The best experience ever! When I first walked into the building I was overwhelmed with anxiety due to the problem going on with my car. I was immediately greeted by staff and t When I first walked into the building I was overwhelmed with anxiety due to the problem going on with my car. I was immediately greeted by staff and they introduced me to Colleen with service. I cannot stress enough how helpful and kind-hearted she was to me. She ensured that they would take care of everything and shocked me with all of the great things Toyota has to offer. She even got me signed up with a rewards program. I was informed they would have to keep my car overnight to fix it and Colleen got me a rental car so that I could do my daily activities the next day. I have never been treated as well as I was EVER by an associate like I was by her. She truly wanted to make sure I was taken care of and I felt like she really cared about making the next day easy and smooth for me while my car was being worked on. I will absolutely be back to that center to have ALL my car maintenance done because of the great service. I am so pleased with Toyota and they hired one of a kind. Colleen is setting the new standard. More

"Friendly people; excellent service" As I drove into the service bay, the service tech met me, noted the mileage and VIN. We proceeded inside, she wrote up the work order and took me to As I drove into the service bay, the service tech met me, noted the mileage and VIN. We proceeded inside, she wrote up the work order and took me to the waiting area. Cheryl was welcoming, friendly, knowledgeable and very professional. It seemed like no time at all before she returned to tell me the work was completed. She went over what was done and I was on my way. This is my sixth Toyota. Over the years all of them have been serviced at Newark Toyota. I have always been very satisfied with the completed work and the courteous treatment I received there. More

First Toyota All aspects of the car buying experience were very professional, informative, and pleasurable! Ken's ability to listen as well as advise was appreciat All aspects of the car buying experience were very professional, informative, and pleasurable! Ken's ability to listen as well as advise was appreciated, and now we look forward to enjoy miles in our new Camry! More

Above and beyond Jacob made sure I was as inconvenienced as possible when a problem was discovered during a routine maintenance check. He arranged for a rental immedi Jacob made sure I was as inconvenienced as possible when a problem was discovered during a routine maintenance check. He arranged for a rental immediately and shuttle service back to the dealer. He was very professional. More

A very enjoyable experience I had been watching a particular vehicle on the lot of Newark Toyota as I passed it every morning and evening during my commute to and from my office. I had been watching a particular vehicle on the lot of Newark Toyota as I passed it every morning and evening during my commute to and from my office. I finally decided to check on that vehicle. I pulled into the lot and checked it out, without interference. when I entered the showroom I was immediately greeted and connected with a sales person who was friendly and real. He walked out with me to open it and have me take a test drive. I loved the vehicle. When we returned to his desk, just for fun, I low-balled him on the price. He showed me the Bluebook price and we had a friendly talk. I finally offered him what I thought was a fair price and he accepted it and sent me home with my new vehicle. Our salesman, Mark Barto, was a great guy and we got along very well. He didn't try to weasel me, but always dealt with me with integrity. the same was true when I met with Jim Fultz, the finance manager. When I came back the next morning to finish the paperwork (I went in late the night before) Mark took my keys, had the car washed and the tank filled with gas while we completed the sale. And since I live in Maryland, they gave me a purchase order to have my vehicle inspected at a Maryland shop. The next time I need a vehicle, I will go to Newark Toyota World and deal with Mark and Jim. I have bought many vehicles in my 65 years of living, and I have never been this impressed with a dealership or felt this way about the people I dealt with. More

Great Experience Bruce was not pushy and knew exactly what we were looking to achieve and worked in every way to ensure that our goals were met. Fast, easy and smoo Bruce was not pushy and knew exactly what we were looking to achieve and worked in every way to ensure that our goals were met. Fast, easy and smooth transaction. More